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Status Hold

Status Hold

Going on parental leave? Now your membership can too.

At Qantas, we understand the importance of families, especially when there's a new addition on the way! So while your family may be changing, it doesn't mean that your membership status has to as well.

Status Hold is our family-friendly benefit that allows eligible Silver, Gold and Platinum members to put their status on hold for up to 18 months.

Qantas Platinum One members who meet the eligibility criteria can contact the Frequent Flyer Service Centre to discuss assistance options.

And the great thing is, you can still continue to earn Qantas Points and Status Credits as you usually would during this time. Plus, Gold and Platinum Members can still enjoy lounge access too!


Who is eligible?

Status Hold is available for parents who are taking at least six consecutive months leave from paid employment to spend time with their family. Both parents can apply. You may be eligible if you are:

  • A parent of a baby or babies that are due to be born within the next three months or were born in the last six months
  • A foster parent who will be caring for a child within the next three months or who has started caring for a child within the last six months
  • A parent who will be adopting a child within the next three months or who has adopted a child within the last six months

Qantas understands that local maternity and paternity leave provisions can differ for Members residing outside of Australia and New Zealand. Overseas-based members can therefore contact our Frequent Flyer Service Centre to discuss eligibility and options.

How to apply

Eligible members who have earned and are currently Silver, Gold or Platinum status can apply for Status Hold. You will need to provide the following supporting documentation:

Parent of own child:

  1. Date of confinement letter from your doctor confirming your pregnancy and due date or your child's birth certificate, plus
  2. Documentation from your employer confirming parental leave is for a period of six consecutive months or more from paid employment.

Foster parent:

  1. Foster registration/certificate or your Foster Carer Placement Plan, plus
  2. Documentation from your employer confirming parental leave is for a period of six consecutive months or more from paid employment

Adoptive parent:

  1. Adoption Registration or a letter from the doctor confirming adoption date, plus
  2. Documentation from your employer confirming parental leave is for a period of six consecutive months or more from paid employment

Silver, Gold and Platinum members, please have your Qantas Frequent Flyer membership number and PIN handy to start your online application.

 


Free Membership for all the family

Welcome your new addition to the family with free membership to the Qantas Frequent Flyer program. Plus, if you're not already a member, you can join for free too*. Join today at qantas.com/qffspirit.


Frequently Asked Questions

Question Answer
What changes are being made? Qantas Status Hold is effective from 12 April 2016.

Status Hold is our family-friendly benefit that lets you put a hold on your Silver, Gold or Platinum status for up to 18 months.
Who is eligible for Status Hold? Status Hold is available for parents who are taking at least six consecutive months leave from paid employment to spend time with their family. Both parents can apply. You may be eligible if you are:

- A parent of a baby or babies that are due to be born within the next three months or were born in the last six months.
- A foster parent who will be caring for a child under the age of 16 years within the next three months or who has started caring for a child within the last six months.
- A parent who will be adopting a child under the age of three years within the next three months or who has adopted a child within the last six months

How do members apply for Status Hold? Eligible members who have earned and are currently Silver, Gold or Platinum status can apply for Status Hold at qantas.com/statushold.

Qantas Platinum One members who meet eligibility criteria can contact the Frequent Flyer Service Centre to discuss assistance options.

Members will need to provide the following supporting documentation:

Parent of own child:

1. Date of confinement letter from their doctor confirming pregnancy and due date or their child's birth certificate, plus

2. Documentation from their employer confirming parental leave is for a period of six consecutive months or more from paid employment

Foster parent:

1. Foster registration/certificate or a Foster Carer Placement Plan, plus

2. Documentation from their employer confirming parental leave is for a period of six consecutive months or more from paid employment

Adoptive parent:

1. Adoptive Registration or a letter from their doctor confirming adoption date, plus

2. Documentation from their employer confirming parental leave is for a period of six consecutive months or more from paid employment

Can I apply for Status Hold if I am a lifetime Gold member and my current status is Gold? You are not eligible to apply as your current status is Gold. Lifetime Gold status will ensure you keep Gold status regardless of your Status Credit earn.
Can I apply for Status Hold if I am a lifetime Silver member and my current status is Silver? You are not eligible to apply as your current status is Silver. Lifetime Silver will ensure you keep Silver status regardless of your Status Credit earn.
If I have received complimentary Frequent Flyer Status, can I apply for Status Hold? You are not eligible to apply for Status Hold if you received Platinum status from your partner who is a Platinum One member, or if you have received Gold status from your partner who is a Platinum member.
Only members who have earned and are currently Silver, Gold or Platinum can apply for Status Hold.
How many times can I receive Status Hold? Eligible members are limited to a maximum of two approved Status Hold applications within a five year period.
Can I move to a higher Status while I am on Status Hold? Yes. If you achieve a higher status during the Status Hold period, the Status Hold will be automatically removed. This will count towards one of your two approved Status Hold applications within a five year period.
What happens to my current year Status Credit balances when my Status Hold is approved? To give you a head start, the current year Status Credit balances at the time the Status Hold is approved will automatically be carried over to your new membership period.
Do I need to earn the required Status Credits to retain the Status once Status Hold finishes? Yes. Prior to the Status Hold end date (18 months from the first month after the application is approved), you will need to earn the required Status Credits and travel on at least four eligible Qantas Group flights to retain your Status. Check the required number of Status Credits.
Can I change or cancel my Status Hold once approved? Status Hold cannot be changed or cancelled once approved.
How long does it take to have my application for Status Hold reviewed? The Frequent Flyer Service Centre will review all applications and be in contact with applicants within ten business days.
If I am already on Status Hold, can I apply for an extension? You can only apply for a Status Hold when you are not already on a Status Hold.
What happens to my Status Hold if I am given complimentary Platinum status from my partner who is Platinum One while I am on Status Hold? Your Status Hold will automatically be removed. This will also count towards one of your two approved Status Hold applications in a five year period.
What happens to my Status Hold if I am given complimentary Gold status from my partner/friend who is Platinum while I am on Status Hold? Your Status Hold will automatically be removed. This will also count towards one of your two approved Status Hold applications in a five year period.
Can I still earn Qantas Points and Status Credits during Status Hold? Members can continue to earn Qantas Points and Status Credits whilst on Status Hold.
Can I still access the Qantas Lounge whilst I’m on Status Hold? Gold and Platinum members can continue to enjoy all Status benefits including lounge access. See Status benefits for more information.
What if my baby is older than six months when I request Status Hold? The new parental leave benefit allows eligible Members to hold their current status whilst on leave to look after the new addition to the family. A member can apply for Status Hold based on the following criteria:

- A parent of a baby or babies that are due to be born within the next three months or were born in the last six months
- A foster parent who will be caring for a child under the age of 16 years within the next three months or who has started caring for a child within the last six months
- A parent who will be adopting a child under the age of three years within the next three months or who has adopted a child within the last six months
What if I can’t obtain the documentation? Supporting documentation must be included when submitting a request for Status Hold.
What will happen at the end of the Status Hold? At the completion of the Status Hold, the member must have earned the required Status Credits to retain their Status.
Where can I find more information? Members can refer to Status Hold terms and conditions for full details about Status Hold.
Can I apply for Status Hold if I live in a country outside of Australia where maternity/paternity leave provisions offer a reduce amount of leave time than Australia? Qantas understand that local maternity and paternity leave provisions differ for Members residing outside of Australia and New Zealand. For this reason, please contact the Frequent Flyer Service Centre team on the below details to discuss eligibility and Status Hold options if you are not a resident of Australia or New Zealand.

Phone: +61 3 9658 5302
Email: frequent_flyer@qantas.com.au
Note: In your email, please ensure you include your Qantas Frequent Flyer membership number and the words ‘Status Hold’.

For full details on eligibility, see Status Hold terms and conditions.

 


Important information:
You must be a Qantas Frequent Flyer member to earn and redeem Qantas Points. Membership and the earning and redemption of points are subject to the Qantas Frequent Flyer program Terms and Conditions.
* Complimentary membership is offered at Qantas Airways Limited ABN 16 009 661 901 discretion and is available until 31 Dec 2016 but may be extended or withdrawn at any time. Each application is subject to approval by Qantas. Conditions apply, for full details please see qantas.com/qffspirit.