Other services
Find out who to contact if you need help booking cars, hotels, cruises, holiday activities or transfers.
| Service | Contact | Opening hours | Information |
|---|---|---|---|
| Activities | Email Viator | ||
| Airbnb | +61 2 8520 3333 Email Airbnb |
To change or cancel your Airbnb booking, contact your host. | |
| Cars |
Avis 136 333 Budget 1300 362 848 Hertz 13 30 39 Thrifty 1300 367 227 |
You can cancel car hire booking online at Manage booking, or contact your car provider. Avis Budget Hertz Thrifty |
|
| Classic Hotel Rewards | 1300 738 206 Email Qantas Hotels |
7am to 10pm AEST, 7 days a week | To change or cancel your Classic Hotel Reward booking. |
| Cruises | 1300 766 566 Email Cruises |
9am to 5pm AEST, Monday to Friday | To change or cancel your cruise booking. |
| Hotels | 1300 738 206 |
7am to 10pm AEST, 7 days a week | To change or cancel your hotel booking. Hotel cancellations policies apply. |
| Mad Paws | Email Mad Paws | For assistance with your booking and information | |
| Package Holiday Bookings | Qantas Holidays 1300 443 485 |
8.30am to 8pm Monday to Friday, 9am to 5pm Saturday AEST | For Qantas Holidays accommodation packages or packages and accommodation packages enquire now |
| Qantas shop | Email Qantas Shop | ||
| Qantas store | Email Qantas Store | ||
| Transfers | Email Viator | ||
| Travel Insurance | Enquiries 1300 783 146 Email enquiries Claims 1300 555 018 Email claims |
To change or cancel your policy. Australia 1300 783 146 Hong Kong + 852 2828 0008 New Zealand +64 9 300 5331 Singapore +65 6224 6633 United Kingdom +845 604 7033 United States +1800 453 4075 |
|
| Uber | Email Uber | For assistance with your account or ride. |
Important information
Note: + International direct dialling (IDD) code for your country or territory.