Lost property
To enquire about lost items you may have left onboard or in an airport, contact your arrival airport.
Lost property information
Any property found on Qantas aircraft is sent to Qantas Baggage Services or Qantas Administration at the airport where the property was found. If you have left any personal items onboard a Qantas aircraft or in an airport, please advise Qantas staff before leaving the airport or contact the nearest Lost property office.
It is the passenger's responsibility to contact Qantas regarding any items that they have left behind and to arrange for the collection of those items. Qantas is not responsible for any loss of, or damage to, any items left on aircraft.
Qantas will not accept items found in areas outside our premises (i.e. Security check points, common user areas of airports, taxi ranks, shops, car parks, customer transport vehicles, leased terminals or public amenity areas.)
Lost property contact details
| Australian airports | Contact | Opening hours |
|---|---|---|
| Adelaide | 08 8208 8858 | 9am to 4pm, Monday to Friday |
| Alice Springs | 08 8950 3915 | 8.30am to 5.30pm, 7 days a week |
| Ayers Rock (Uluru) | 08 8956 2255 | 9am to 3pm, 7 days a week |
| Brisbane |
07 3867 3264 - domestic 07 3307 9086 - international |
10am to 2pm, 7 days a week message bank facility |
| Cairns | 07 4050 4235 | 9am to 5pm, Monday to Friday |
| Canberra | 02 6275 5446 | message bank facility |
| Darwin | 08 8920 4637 | 10am to 2pm, 7 days a week. Message bank facility. |
| Hobart | 1300 306 980 | 24 hours, 7 days a week |
| Launceston | 03 6398 6915 |
8am to 8pm, 7 days a week |
| Melbourne |
03 8336 4100 | message bank facility |
| Perth | 08 9270 9433 - baggage services 08 9270 9504 - lost property |
7am to 9pm, 7 days a week
|
| Sydney | 02 9952 9312 - lost property |
7am to 9pm, 7 days a week |
| Townsville | 07 4758 0008 |
Important information
Disclaimer: Disclaimer: * Local toll free number when dialled from within the country or territory.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
+ is the international direct dialling (IDD) code for your country or territory.