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If your booking has been changed or cancelled, you may hold a Qantas travel credit with us. Learn more about our different travel credit products and how to redeem them for your upcoming flight.
The easiest way to identify the type of Qantas travel credit you have is by logging into your Qantas Frequent Flyer or Qantas Business Rewards account and selecting “See all bookings”. If you're the primary booking contact, you may also have an email from us detailing your travel credit details.
Different conditions apply depending on when your booking was made, the type of booking you held, and why the credit was issued. You should always refer to the fare conditions of your original booking, as well as the terms and conditions applicable for your travel credit.
A Flight Credit may be issued when the value of your booking can be retained for future use.
When you’re ready to rebook your trip, you can redeem your Flight Credit online via Manage Booking for all passengers on the original flight booking, using the six character reference (in most cases, this is the same as your original booking reference). If you no longer wish to travel with the same passengers, please contact us.
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Powered by UATP, these virtual accounts store the balance of your credit which you can use as a payment method when booking your next Qantas flight. If your Flight Credit has been transferred to a Qantas Pass, Qantas TravelPass or Qantas Credit, you will have received an email from us with further details including your card number and how to access your account.
Qantas Pass, Qantas TravelPass and Qantas Credit: can be used as a form of payment through Qantas, on qantas.com, Qantas App, or through your local Qantas office (booking fees may apply). These can be used for multiple bookings and valid until 31 December 2023 (book and complete travel before this date).
'How to' videos
Check out our 'How to' videos including, reedeming a Flight CreditOpens external site in a new window and how to use my Qantas PassOpens external site in a new window (steps apply for Qantas TravelPass and Qantas Credit).
You must be a Qantas Frequent Flyer member to earn Qantas Points. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions. A program joining fee usually applies, however you can join free here.
Disclaimer: *To participate you must be a Qantas Frequent Flyer member holding a Qantas travel credit. Qantas Frequent Flyer members who register on the campaign page or via email and make an Eligible Flight booking between 12:01am (AEDT) Tuesday 13 December 2022 and 11:59pm (AEDT) 31 January 2023, for travel between 12.01am (AEDT) Tuesday 13 December 2022 and 11:59pm (AEDT) 31 December 2023 will earn double Qantas Points. To be eligible, part or full payment must be made with a Qantas travel credit (including Flight Credit, Qantas Pass, Qantas TravelPass and Qantas Credit). Booking fees may apply, the individual terms and conditions of the Qantas travel credit type still apply. All members in a booking must individually register and include their Qantas Frequent Flyer number in their booking to be eligible. Double Qantas Points will be earned on each eligible flight booked within the offer period. Double Qantas Points will be credited to eligible Qantas Frequent Flyer accounts from eight (8) weeks after travel. Qantas reserves the right to vary the terms and conditions of the promotion or promotion period at its reasonable discretion by publishing revised terms including but not limited to, cancelling or in any way modifying the offer or the offer period. Full or part travel of an itinerary is eligible only if you book (regardless of payment date) and travel within the promotional dates as listed above. If you cancel your initial qualifying booking or change it to be outside the promotional period, the double Qantas Points offer will not apply. An Eligible Flight for the purpose of this promotion means a flight with a 'QF' flight number on an Australian Domestic or International ticket where a Qantas travel credit was used for full or part payment and where Qantas Points are normally earned. For full details, see terms and conditionsOpens external site. Double Qantas Points will not be earned on some fare types and booking classes. See Airline Earning Table for details. Other passengers in the same booking must register separately to be eligible for this offer. This offer is not transferable. If you qualify and register for multiple bonus Qantas Points offers for the same flight segment, the highest value bonus offer will be applied to each individual qualifying segment. Only one double Qantas Points offer can be used per individual qualifying segment of your itinerary, however if you qualified for a special offer on your Qantas TravelPass, both offers will be applied. Double Qantas Points are based on the Base Rate which applies, or the Minimum Points Guarantee if applicable. Double Qantas Points may be earned on multiple eligible flight bookings made during the promotion period. This offer cannot be used in conjunction with any other Qantas Points or Status Credits offers offered by Qantas. Flights are subject to availability and any applicable fare conditions. Flights can be booked via the Qantas website, a travel agent, Qantas Contact Centres or the dedicated Qantas Travel Credit Concierge team who can be contacted on 1300 171 505. Fees and charges may apply. Your Qantas Frequent Flyer membership number must be recorded at the time of registration and booking to earn double Qantas Points. Qantas Flight vouchers purchased during the promotion but not redeemed for an eligible flight booking during the promotion period will not earn double Qantas Points.