COVID-19 travel updates

We’ve had to make changes to our services due to the ongoing Coronavirus situation. We know these changes impact many of our customers, and we thank you for your understanding.

Last updated: 14 September 2021

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Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Check your booking or flight status for the most up-to-date information on your flights.

On this page:

Travel restrictions

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Government travel updates and entry requirements

Whether you’re travelling from, to or within Australia, check your local state or government, health authority or travel advice website to stay up-to-date with the latest travel requirements before booking and before you travel.

Government travel restrictions between Australian states and territories are currently in place to help prevent the spread of COVID-19. It's important you find out about the relevant restrictions and conditions, including travel exemptions, vaccination and quarantine requirements. You should do this before booking and before travel.

If your travel has been impacted, find information on booking changes and other options.

Refer to travel updates for more information

Managing your Qantas flights

Travel agent and third-party website bookings

Contact these companies directly to discuss your options. If you're having difficulties contacting your agent, or your agent has ceased operating, find out how we may be able to assist.

Flights booked directly with us

If we've cancelled your flight, or you'd like to change your plans.

See Booking changes and other options

Flights booked through Jetstar

Contact Jetstar directly to discuss your options.

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Need more information?

Refer to our frequently asked questions.

See our FAQs

Network, inflight and airport services updates

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International flights

Latest information on our international network.

International network
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Trans-Tasman flights

Latest information on flights between Australia and New Zealand.

Trans-Tasman network
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Australian domestic flights

We're making changes to our scheduled services across Australia.

Australian domestic network
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Check in online and minimise your time spent near other travellers.

Check-in information
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Inflight, airport and service changes

Updates to inflight and airport services, lounge openings and more.

Temporary service changes
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Fly Well

We've introduced a number of measures to give you peace-of-mind at each point of your journey.

Staying healthy onboard
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Fly Flexible

Book your next domestic Australian trip with confidence. 

Find out more

COVIDSafe app

We encourage all Australian residents to download and activate the COVIDSafe app.

The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.

The COVIDSafe app also gives you extra reassurance if you are travelling. 

More information and to download the appOpens external site in a new window

Qantas Frequent Flyer tier status and lounge access extensions

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Maintaining Qantas Frequent Flyer tier status

If you're a Frequent Flyer, you may be eligible for an extention to your membership tier status.

Tier status extensions
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Qantas Club memberships and complimentary lounge invitations

Find out about Qantas Club membership and Complimentary Lounge Invitation extensions.

Lounge access extensions