Airport check-in

Head to the airport where our friendly staff are waiting to help you check-in for your flight. 

What to do if you're...

Flying within Australia

Check in easily at our self-serve kiosks located in the departure area before security. If you're travelling with bags, you can print bag tags before dropping them off at the bag drop kiosk. Our customer service agents are on hand to offer help if you need.

At the check-in kiosk you can also:

  • check-in for your return flight that same day
  • change to an earlier flight
  • view your flight booking details
  • check-in a companion travelling on the same flight in the same cabin but on a different booking
  • check-in groups
  • input your Frequent Flyer details
  • upgrade your flight using Qantas Points.

Domestic premium services

Platinum, Gold, Silver Frequent Flyers, Qantas Club members and customers travelling in Business can check-in or drop off baggage at the Premium Service Desk when travelling on domestic flights.

The friendly, professional staff at our Premium Service Desks can arrange your international connections, help make changes to your journey and assist with any advice you may need.

Heading overseas

You've got two options:

  1. Check-in counters: located in the departure zone. Take your passport and E-Ticket, Qantas Booking reference or any other relevant international travel documents, or
  2. Check-in kiosks: if you're flying from Brisbane or Sydneylook out for our kiosks which offer a fast and easy check-in, whether you're travelling with or without bags.
    Follow the prompts on screen to check-in at the kiosk, collect your boarding pass and tag any checked bags. At the check-in kiosk you can also:
  • view your flight booking details
  • choose or change your allocated seat
  • check-in a companion travelling on the same flight in the same cabin but on a different booking
  • check-in groups who meet visa requirements
  • input your Frequent Flyer details.

International premium services

First passengers and Platinum Frequent Flyers are able to check-in at the exclusive First check-in area at selected international airports, and fast-track through Immigration.

Business customers, Gold and Silver Frequent Flyers members, and oneworld Rubys have access to dedicated Business check-in counters in all international ports.

Premium Economy passengers and Qantas Club members have access to dedicated check-in counters in selected international ports.


Important information

Disclaimer: * Customers travelling from Sydney to Shanghai or Johannesburg, customers with oversize baggage or requiring special assistance, customers without the correct visa, and unaccompanied minors are unable to use this service. All customers regardless of nationality and destination will be subject to travel document checks by Customer Service Agents.

Disclaimer: + You can check-in for your return flight if it's within 12 hours of departure and you only have carry-on baggage.

Disclaimer: # Subject to the fare conditions of the ticket you have purchased.

Disclaimer: ~ Including any Qantas affiliated Frequent Flyer program.

Disclaimer: ** Only available to Platinum and Gold Frequent Flyers and Qantas Club members who are upgrading single traveller bookings and is subject to availability and fare conditions.