Customer Care Form

Tell us about your experience. Whether it's about your baggage, insurance letter, a compliment, or complaint, we're here to help.

Customers must contact Qantas Customer Care in the first instance in order to resolve a dispute. Qantas participates in dispute resolution procedures through the consumer conciliation body for public transport söp (Schlichtungsstelle für den öffentlichen Personenverkehr e.V.).

If the dispute remains unresolved after contacting Customer Care, German customers may contact söp to request assistance:
söp_Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Fasanenstraße 81
10623 Berlin
www.soep-online.deOpens external site

We are making a number of changes to our schedule to meet growing travel demand as well as the ongoing impact of travel restrictions and operational requirements. If your booking has been impacted by these schedule changes do not call us, you will be contacted directly with your options.

We are experiencing a high volume of feedback and taking longer than usual to respond.  For any urgent travel or Flight Credit queries, contact us for assistance.