Our people

Our commitment to people, culture and leadership.

Our approach

Every employee in the Qantas Group is a custodian of our reputation for excellence and integrity, with a responsibility to uphold the standards and values we represent. We aim to build an inclusive, diverse and resilient culture to maximise engagement and performance so that the Qantas Group remains a network of ‘employers of choice’ in Australia.

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Central to that are the Qantas Group beliefs – our shared commitment to delivering business goals and creating a great environment to work in. They are:

  • Everyone has the right to return home safely.
  • Customers determine our success.
  • Being a fit, agile and diverse organisation drives innovation and simplicity.
  • Working together in an inclusive manner always delivers the optimal group outcome.
  • Each employee deserves respect, trust and good leadership.

Our Group beliefs frame our culture internally and our role as corporate citizen more broadly. These beliefs are used by management to shape the policies and procedures that define how our workplace operates.

The deeper challenge is to encourage employees to connect what they do with how they go about it in accordance with the Group’s beliefs. Our reward and recognition system is built around the beliefs and values, and over 40,000 nominations of ‘employees by employees’ were made during FY18 – helping to reinforce the Group behaviours in the process. We have developed a leadership toolkit around the employee lifecycle and incorporated it into leadership development days. 

We test the strength of our culture through annual employee surveys and analysis of retention and turnover, using the insights to find out what's important to our employees and how we can keep improving. Both Qantas and Jetstar have introduced engagement and culture-focused training programs. 

Learn more about our key initiatives in FY18.

People experience

People experience encapsulates what people encounter, observe or feel over the course of their employee journey within the Qantas Groups. In order to enable our people to do the best work of their lives the newly formed Qantas Group People Experience Strategy places our people our people at the centre of our thinking process.

Through empowerment and meaningful design, the strategy focusses on providing our people with comprehensive products and services that match their needs at every step of their employee journey so that they can deliver exceptional customer service and business value. This includes providing the right training, tools, equipment and services and building a diverse and inclusive environment where our people thrive.

Inclusion and diversity

At Qantas we value diversity of thought and experience, and believe that an inclusive culture contributes to our success. We have a diverse workforce that reflects contemporary Australia and we see that diversity as a strength of our business.

Our objective is to drive better business outcomes and an improved people experience through shared accountability for inclusion and diversity across the Qantas Group. This will be delivered by achieving three outcomes:

1.      An inclusive people experience, where our people feel they belong, are valued and can reach their full potential:

  • Inclusion occurs when a diversity of people feel they are part of a team and are confident in expressing their ideas.
  • At Qantas, we are proud of our diverse mix of people, including different ages, cultural backgrounds, gender, education and experience.
  • An inclusive and diverse Qantas Group is one that celebrates new ideas, accommodates different styles of thinking and enables people to collaborate.

2.      Diversity in our organisation and ways of working, enhancing our talent pool and ensuring greater diversity of thought behind business decisions.

  • We see value in bringing together people of different genders, ages, cultures, education and experience, and leveraging their different perspectives to challenge each other to be our best and do more than we thought possible.
  • We can learn from their different perspectives to deliver better solutions for our people and customers.

3.      External leadership in inclusion and diversity.

  • We are leaders in many different areas, whether it be innovation, our approach to fuel efficiency or our position supporting Indigenous Australians. We stand up for what we believe is right. This pillar is about leadership in aviation and Australia, and connecting with our customers, our suppliers and our communities.

We have a solid foundation of inclusion and diversity. We are now building on that foundation and broadening our focus to better reflect who we are as an organisation. Our six key focus areas are outlined below.

Gender balance: We are committed to challenging stereotypes and achieving gender balance across the Qantas Group. Through our Nancy Bird Walton program, we have made a long-term commitment to merit-based gender diversity for Australian aviation – including a target of a 40 per cent intake of female pilots by 2028. We will continue to leverage our partnerships with external organisations such as Male Champions of Change, Chief Executive Women and the Power of Engineering.

We achieved our goal of 35 per cent women in senior leadership and have set a new goal of 38 per cent by 2021.

Life ages and stages: Supporting our people to do their best work at any time in their lives through identifying and removing barriers at all ages and stages. 

LGBTI: Qantas has a long history supporting the LGBTI community. We recognise the challenges faced by our people who identify as LGBTI and are committed to creating an inclusive environment, regardless of gender identity, gender expression, sexuality or intersex status.

Accessibility: Removing barriers in processes and environments so that people of all abilities, including those with visible and invisible disabilities, can meaningfully engage in work and with our products and services.

Cultural and linguistic diversity: We embrace all cultures and languages, and the new perspectives and insights they provide.

Indigenous: Qantas has a strong relationship with the Indigenous community. Through our Reconciliation Action Plan, we are working to strengthen that relationship with our people, our suppliers and our communities. A new Reconciliation Action Plan will be launched in early 2019.

Read our Inclusion and Diversity Statement (pdf).