Inflight and airport services
Find out about any changes to your airport and inflight experience.Inflight and airport services changes
Upgrade your web browser for an enhanced experience. Upgrade my browser.
Last updated: 23 December 2021
Many countries are taking precautionary steps in relation to the new COVID-19 variant of concern (Omicron). See Travel Updates for more information.
Before booking and before you travel, ensure you check the latest airline and Government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
If you're booked to travel to or from Australia on a Qantas aircraft, you'll need to be fully vaccinated at the time of travel. Some exceptions apply, including:
However you should always check the requirements of the country you're travelling to, from and transiting through, as you'll need to comply with the most stringent requirements that may apply to your entire trip.
You’ll need to be fully vaccinated with a TGA-approved or recognised vaccineOpens external site in a new window and be provided a vaccination certificate issued by a verified source. In accordance with Australian Government guidelines, a traveller is not fully vaccinated unless at least seven full calendar days have elapsed since the last dose of vaccine in a course of immunisation. The required timeframe may be greater, depending on the country you are travelling to.
In some circumstances, you may be asked to present proof of vaccination (or exemption).
This requirement relates to flights operated by Qantas on a Qantas aircraft, including those booked via another airline or third-party travel arranger. If you're travelling on a Qantas codeshare flight which is operated by another airline on their aircraft, you'll need to contact them directly to understand and meet their requirements if applicable.
Children aged 12 to 17 years, who aren't vaccinated or have only had one dose of a vaccine, can travel to or from Australia on a Qantas aircraft where they are:
If travelling from Australia, the Australian government requires unvaccinated or partially vaccinated Australian children aged 12 to 17 years to obtain a travel exemptionOpens external site to leave the country.
Be sure to check the requirements of the country you're travelling to, from and transiting through, as you'll need to comply with the most stringent requirements that may apply to your entire trip.
If you’re unable to be vaccinated for COVID-19 for medical reasons, you must provide us with an Immunisation History Statement issued by the Australian Government which displays medical contraindications to COVID-19 vaccines, or other proof such as official certification from another national government (where you’re not able to provide an Australian Immunisation History Statement which displays medical contraindications to COVID-19 vaccines), to be able to travel with us.
To travel with an approved exemption:
We're not able to process any COVID-19 vaccination exemptions or medical clearances at the airport on your day of departure, therefore you'll need to ensure you submit your request at least seven days in advance. Otherwise you may not be able to board your flight.
See more information on COVID-19 vaccination exemptions and medical clearance.
We’re preparing for a gradual restart of international services for those eligible to travel to and from Australia. We'll be regularly updating information on the destinations we're flying to - see our current and upcoming routes on our international network page.
While many aspects of international travel will be the same as they were pre-COVID, some things will look a little different, particularly in the short-term.
Before booking and before departure, ensure you check the latest government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Remember to also check for any other immigration requirements, including if you need to renew your passport or apply for a visa.
Looking for other destinations around the world?
Powered by Sherpa*, find more information on government travel requirements for your trip. Search nowOpens external site in a new window.
These resources have been prepared to help you understand some of the key government travel requirements before you book and before you travel. This is a guide only, always check the relevant government websites for the most up to date travel requirements and restrictions. As travel restrictions change quickly, this information does not replace specific information provided by government and other relevant authorities. If you are travelling on another airline, you’ll also need to check their requirements.
You may be required to provide proof a negative COVID-19 test prior to departure and/or pre-book tests to be taken following arrival at your destination, depending on the country you're travelling to.
The testing requirements, including types of acceptable tests and documentation required, are set by the countries you are travelling to and transiting through. We recommend you check the requirements of your destination country well before your travel date to ensure you comply with their test requirements and allow enough time to organise your test. Find a COVID-19 testing location.
If you've previously had COVID-19, and a negative pre-departure test is a requirement for your trip, you may show a positive result even if you're not currently infected. In this case, you'll need to apply for COVID-19 past positive medical clearance with us.
When you check in for your flight with us, we’ll ask you to declare that you meet all your requirements for travel, including vaccination and pre-departure testing (if applicable to your destination).
On the day of travel, you may be required to carry and show proof of:
If you're an Australian citizen or resident, you may be eligible to obtain your International COVID-19 Vaccination Certificate from the Australian Government. Your domestic Medicare proof of vaccination will not be accepted for international travel.
We're also working with IATA to facilitate use of the IATA Travel PassOpens external site for Qantas customers in the coming weeks, which will provide an easy and secure way for you to share this information with us prior to travel. We’ll provide additional information on how to use this app when it becomes available.
* Qantas has partnered with Sherpa to bring this information to you as a guide only, and while Sherpa makes best efforts to keep the information updated, due to fast-changing government requirements and restrictions , Qantas and Sherpa are not responsible for the completeness and accuracy of this information. You should always check the relevant government websites for the most up to date travel requirements and restrictions.