Inflight and airport services

Due to government restrictions and health advice associated with the COVID-19, we've had to make some changes to our customer product and service offering.

Last updated:  9 September 2022

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Check-in

Ensure you check-in for your flight before you arrive at the airport. Check-in for domestic flights opens 24 hours before departure and closes 30 minutes before departure. 

There are four easy options to complete check-in:  ​

If you’re a Qantas Frequent Flyer and have a Q Bag Tag, you can use this to tag any baggage you may want to check in when flying within Australia. If you don’t have a Q Bag Tag, you’ll still be able to print baggage tags at a self-serve bag tag kiosk after you’ve checked in online.

If you’ve checked in online and have any questions or problems, one of our Customer Service Agents will be able assist you at the airport.

Customers who require special assistance, unaccompanied minors or large groups, please make yourself known to our friendly customer service agents who will be able to assist you with the check-in process.

Inflight services - Australian domestic flights

Inflight dining

We’ve updated our inflight dining experience.

Should you wish to bring additional food and non-alcoholic drinks for your flight, you’re welcome to do so. Note: as galley storage space is restricted, items you bring will need to be stored in your carry-on baggage. Drinks you choose to bring will also need to comply with any powders, liquids, aerosols and gels screening requirements where applicable.

Dietary Required Meals

We’ve updated our Dietary Required Meals.

Note:

  • Request your Dietary Required Meal a minimum of 24 hours before your scheduled flight departure. 
  • Request your Kosher meal a minimum of 36 hours before your scheduled flight departure. 

Seating

Selected exit row seats and extra legroom seats are temporarily unavailable on our Boeing 787 and Airbus A330 and A380 aircraft.

Inflight services - international flights

Inflight dining

Premium food and drinks service, designed by Neil Perry will look and feel very similar to pre-COVID, with some minor modifications to service.

Should you wish to bring additional food and non-alcoholic drinks for your flight, you’re welcome to do so. Note: as galley storage space is restricted, items you bring will need to be stored in your carry-on baggage. Drinks you choose to bring will also need to comply with any powders, liquids, aerosols and gels screening requirements where applicable.

Dietary Required Meals

We’ve updated our Dietary Required Meals. Dietary Required Meals are available through Manage Booking.

Note:

  • Request your Dietary Required Meal a minimum of 24 hours before your scheduled flight departure. 
  • Request your Kosher meal a minimum of 36 hours before your scheduled flight departure. 
  • International – not available on Government facilitated flights.

Seating

Exit row seats and extra legroom seats are temporarily unavailable on our Boeing 787 and Airbus A330 and A380 aircraft.

Fly Well

If you’re flying in the weeks ahead, we want to reassure you that we take your health seriously and are taking additional precautions so you can fly well when you fly with Qantas.

We’ve introduced a number of health and safety measures in airport and onboard to give you peace-of-mind at each point of your journey.

We’ll also supply you with a Fly Well pack – in this pack you’ll find a face mask and sanitising wipes. Additional sanitising wipes are available on request.

If you're feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. 

For more information, refer to Fly Well.

Qantas lounges

We know that access to our lounges is an important part of your journey, and we’ve re-opened most Australian domestic and international Qantas operated lounges following the easing of travel and venue capacity restrictions.

This information is correct as at 9 September 2022 and subject to change without notice due to operational requirements or government restrictions.

Open lounges

Qantas lounges that are open
Qantas Business lounges Brisbane, Canberra, Melbourne, Sydney and Perth
Qantas Club lounges Adelaide, Alice Springs, Brisbane, Broome, Cairns, Canberra, Coffs Harbour, Darwin, Devonport, Emerald, Gladstone, Gold Coast, Hobart, Kalgoorlie, Karratha, Launceston, Mackay, Melbourne, Perth, Sydney, Tamworth and Townsville
International lounges Brisbane International Lounge, Melbourne International First Lounge, Melbourne International Business Lounge, Singapore International Business Lounge, Singapore International First Lounge, Sydney International First Lounge, Sydney International Business, The Qantas International London Lounge, Los Angeles International Business Lounge and Perth International Transit Lounge.
Chairmans lounges
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney

Closed lounges

Qantas lounges that are closed
Qantas Club lounges Port Hedland, and Rockhampton.
International lounges Some Qantas International First and International Business lounges are currently closed except for those listed in the table above, including some international lounges operated by partner airlines for Qantas passengers.

Eligibility

Lounge access eligibility conditions apply.

  • Health and wellbeing – Hand sanitising stations have been installed throughout the lounge.
  • Complimentary Lounge Invitations are currently being accepted at most International Business Lounges.