Other services

Find out who to contact if you need help booking cars, cruises, insurance, holiday activities or transfers.

Important information: We’re currently experiencing long wait times across all services. We recommend customers to refrain from calling unless you have travel planned before 30 April 2020, this will enable us to help those traveling immediately. Please use the contact information below or use self-service options to manage your bookings.

Various service contact details
Service Contact Information
Activities Email Viator To change or cancel your actvity booking, contact Viator.

Avis 136 333
Budget 1300 362 848
Hertz 13 30 39
Thrifty 1300 367 227
You can cancel car hire booking online at Manage booking, or contact your car provider. 
Avis | Budget | Hertz | Thrifty
Fly + Stay Packages 13 70 66
+61 2 8376 7665
8am to 6pm AEST, Monday to Friday 
For enquiries or to make a new booking. Cancellation policies apply. 
Qantas Holidays Qantas Holidays
1300 443 485
8.30am to 8pm AEST, Monday to Friday
9am to 5pm AEST Saturday 
For Qantas Holidays enquire now.
Qantas shop  Email Qantas Shop  
Qantas store Email Qantas Store  
Transfers Email Viator To change or cancel your transfer booking, contact Viator.
Travel Insurance Australia Residents 
Enquiries email us
Claims email us

New Zealand Residents

Enquiries email us
Claims email us

International Residents
United States +1800 453 4075
Hong Kong +852 2828 0008
Singapore +65 6224 6633
United Kingdom +845 604 7033

Important information

Note: + International direct dialling (IDD) code for your country or territory.