Qantas and SmartLynx Australia (formerly Skytrans)
Fly to the majestic Lord Howe Island on Qantas codeshare services operated by SmartLynx.
About SmartLynx Australia
Skytrans has rebranded to SmartLynx Australia. Qantas customers can continue to expect the same quality of service when flying with our codeshare partner.
Find out what you can expect when flying with SmartLynx Australia.
Network
SmartLynx Australia is an Australian regional airline that has been servicing the Cape and Torres Strait region in Queensland for more than 30 years.
Before you fly
There is a range of benefits available that can be booked ahead of your trip when flying on a Qantas codeshare flight with SmartLynx Australia. Visit Manage booking if you require further information.
| Benefits included for Qantas codeshare services operated by SmartLynx Australia |
Economy | ||||
|---|---|---|---|---|---|
| Platinum One/ Platinum |
Gold | Silver | Qantas Club | Bronze | |
| Seat selection (paid or complimentary) via qantas.com |
No | No | No | No | No |
| Seat selection (paid or complimentary) via SmartLynx Australia |
No |
No | No | No | No |
| Online check-in via qantas.com when your first flight is operated by Qantas |
Yes | Yes | Yes | Yes | Yes |
| Online check-in via airline partner when your first flight is operated by SmartLynx Australia |
No | No | No | No |
No |
| Special meal request |
No | No | No | No | No |
| Purchase additional / excess baggage prior to departure |
No | No | No | No | No |
At the airport
The operating carrier is responsible for checking in customers travelling on Qantas codeshare services. Check your itinerary to locate the departure terminal and ensure you check in with the operating carrier.
Domestic Connections in Sydney
When flying from Lord Howe Island to Sydney and connecting onto a Qantas domestic flight, you will need to make your way from Terminal 2 to Terminal 3. If any changes are needed to your connecting flights, we'll contact you to make sure you have enough time to connect comfortably.
When booking your flight ensure to allow extra time to make this connection.
| Benefits included for Qantas codeshare services operated by SmartLynx Australia |
Economy | ||||
|---|---|---|---|---|---|
| Platinum One/ Platinum |
Gold | Silver | Qantas Club |
Bronze | |
| Baggage Through Check from Qantas operated flight |
Yes | Yes | Yes | Yes | Yes |
| Boarding Pass Through Check from Qantas operated flight |
Yes | Yes | Yes | Yes | Yes |
| Extra checked baggage allowance |
No | No |
No | No | No |
| Priority airport check-in |
No | No |
No |
No | No |
| Priority boarding |
No |
No |
No |
No | No |
| Priority baggage handling |
No | No | No | No | No |
Baggage allowances
Your carry-on baggage allowance is determined by the carrier operating your flight.
Your checked baggage allowance for these flights is 14kg for your first piece and 9kg for your second piece of luggage, a total of 23kg across two bags. As these flights may have weight restrictions, your second piece of luggage may need to travel on a different aircraft.
Lounge access
Eligible customers and their guests can access the following lounge when flying on a Qantas codeshare fight operated by SmartLynx Australia to Lord Howe Island.
For more details on Qantas' lounge access policy, visit lounge access eligibility
| Benefits included for Qantas codeshare services operated by SmartLynx Australia |
Economy | ||||
|---|---|---|---|---|---|
| Lounge access |
Platinum One/ Platinum |
Gold | Silver | Qantas Club |
Bronze |
| Sydney domestic (Qantas Lounge) |
Yes | Yes | No | Yes | No |
Qantas Frequent Flyers
Qantas Frequent Flyers can earn Qantas Points and Status Credits by booking the codeshare flight. You can also use a combination of points and cash with Points Plus Pay for flights between Sydney and Lord Howe Island.
Support
Special requests
To benefit from the following special requests, contact SmartLynx Australia directly:
- assistance for children travelling alone,
- medical assistance,
- transporting oxygen for medical purposes, and
- transport on a stretcher.
Missed connections
Sometimes things don't go to plan, and we recognise the impact delays and missed connections can have. In the event this happens to you, below is some key information.
If you missed a connection due to the late arrival of your aircraft, the delivering carrier is responsible for ensuring you make your final destination.
Lost baggage
If your baggage doesn't arrive on the same flight as you, contact the Arrival Service desk of the delivering carrier in the arrivals hall.
Search flights
Important information
Disclaimer: ~ You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Qantas Frequent Flyer membership, Status Credits and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions
Disclaimer: ^ Classic Flight Rewards are available on Qantas, Jetstar and partner airlines. Seats are subject to capacity controls, availability is limited, and some flights may not have any Classic Flight Rewards available. All one-way Economy Classic Flight Reward fares and taxes, fees and carrier charges are accurate as at 16 August 2024 and may vary at the time of booking. Taxes, fees and carrier charges are payable to Qantas (excluding any amounts payable to third parties at the airport) by an Accepted Payment Card in addition to the points required on Classic Flight Reward flights. Qantas Points required and taxes, fees and carrier charges are subject to change and quoted at the time of booking. For more information, visit Classic Flight Rewards Selected flights ('codeshare flights') operated by Qantas Frequent Flyer partner airlines also offer the option of a Qantas (QF) flight number. When booking an eligible QF flight number, members earn Qantas Points and Status Credits at the Qantas rate. All flights operated by partner airlines offering a QF flight number are available for booking on the Qantas website.
Disclaimer: # Points Plus Pay is available on any flight with a Qantas (QF), Jetstar (JQ), Jetstar Asia (3K) or Jetstar Japan (GK) flight number and selected partner airlines when travelling on a Qantas fare, as long as there is a seat available for sale. The Qantas Points required include taxes, fees and carrier charges (excluding any amounts payable to third parties at the airport), are subject to change and are quoted at the time of booking - a minimum number of points applies. Qantas Points may not be earned on some fare types or on some oneworld® Member Airline or airline partner flights. For more information, visit Points Plus Pay
Disclaimer: * Qantas Points and Status Credits (where applicable) are earned on Eligible Flights with a Qantas or applicable oneworld® Member Airline or Airline Partner flight number on your ticket. Qantas Points and Status Credits may not be earned on some fare types and booking classes. For full details see the Qantas Frequent Flyer program Terms and Conditions and Airline Earning Tables