Schedule of Fees

Find out about our change, cancellation and card payment service fees.

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When fees do not apply

Fees may not apply if you are entitled to a refund or flight change under applicable local law or the Conditions of Carriage due to a cancellation, delay or schedule change

Booking Fees

There are no booking fees for making bookings on qantas.com, or through Qantas Contact Centres, Qantas travel outlets, Qantas airport locations, or web chat and selected social media channels in China.

Change Booking Fees

In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres, Qantas travel outlets, selected Qantas airport locations, as well as web chat and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas travel outlets, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.

No Change Booking Fees apply for changes to a booking in Business or First, including date and time changes.

Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

Fees that apply per passenger to change a booking
Fee type - China Fee per passenger per booking
Revalidation handling fee

CNY400 (On/before 30 Nov 2019)

CNY300 (On/after 1 Dec 2019)

Reissue handling fee

CNY400 (On/before 30 Nov 2019)

CNY300 (On/after 1 Dec 2019)

Cancellation Fees

Flights

Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details. 

Fees that apply to cancel a flight, per pessenger
Fee type - China Fee per passenger per booking
Refund handling fee CNY250

Additional baggage

The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions.

Fees that apply to refund additional baggage. 
  Fee per passenger per booking
Amount Qantas Points
Additional baggage allowance CNY415 5,000

Important information

Disclaimer: * Any bookings made through Qantas Contact Centres for travel on a Qantas Ticket on China Eastern, Japan Airlines, Malaysian Airlines and Jet Airways aircraft will not be charged Booking fees. If a change or cancellation is required, fees will be applied.

Disclaimer: ** No Change Booking Fees will be applied for Qantas Gold, Platinum, Platinum One Frequent Flyer members or oneworld Sapphire and Emerald members.

Disclaimer: + Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.