Temporary inflight and airport service changes

Due to government restrictions, a reduction in travel demand and health advice associated with the Coronavirus (COVID-19), and to ensure safety of our customers and our people, we've had to temporarily minimise our usual customer product and service offering.

Last updated: 3 April 2020

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Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits and other options. We thank you for your patience.

Check Manage Booking or flight status for the most up-to-date information on your flights.

Inflight services

Food and beverage services

We’re making some temporary changes to our inflight service by adjusting food and beverage services on flights. We'll no longer be serving meals on domestic or regional flights. Our crew will continue to offer a complimentary bottle of water and a snack on these services. 

Should you wish to bring food and non-alcoholic drinks for your flight, you’re also welcome to do so. Note: as galley storage space will be restricted, items you bring will need to be stored in your carry-on baggage. Drinks you choose to bring will also need to comply with powders, liquids, aerosols and gels screening requirements on international flights.

Inflight entertainment and onboard Wi-Fi

We’re temporarily pausing our inflight entertainment and wi-fi services, including the onboard magazine Spirit of Australia. We recommend you bring alternative material for your entertainment, particularly on longer flights.

We appreciate your understanding during this this difficult time.

Lounge closures and access extensions

All Qantas International First, Qantas International and Domestic Business, Qantas Club and Regional lounges are closed. In addition, all international lounges operated by partner airlines for Qantas passengers are also closed.

Due to these lounge closures, we’ll be offering flexibility to our members by applying an automatic six-month extension to eligible paid Qantas Club memberships and complimentary lounge invitations that were active as at 23 March 2020. 

For more information, refer to Qantas Club Membership and Lounge Invitations Extensions.

Domestic airport meeting rooms

All Qantas Meeting Rooms are closed until further notice.

Valet parking

All Qantas Valet locations are closed until further notice.