Fly Well

The safety and wellbeing of our customers and people is, and always has been our highest priority. Travel is an important part of life, and we know there’s understandable concern about Coronavirus. 

Our new Fly Well program brings together a number of temporary and existing wellbeing measures to give you peace-of-mind at each point of your journey as restrictions ease in the months ahead and domestic travel resumes.

Last updated: 19 May 2020

Fly Well when you fly Qantas No Description

At the airport

As part of Fly Well, we’ve introduced a number of key measures within airports to limit the contact that you may have with others as you check in and proceed to your departure gate.

Your airport check-in experience
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Contactless check-in (either online or via our mobile App) is recommended

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Self-service Bag Drop is strongly encouraged

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Our self-service check-in kiosks are cleaned regularly and are available to print bag tags for your checked luggage - alternatively if you have a Q Bag Tag you can use this when flying within Australia

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Social distancing is applied throughout airports

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Regular cleaning of highly frequented areas

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Installation of hygiene screens at airline customer service desks

As domestic travel resumes, you’ll also notice temporary changes to Qantas Lounges once re-opened, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and changes to food and drink service.

At the departure gates

As you make your way to your designated departure gate, our Fly Well program continues.

Your airport boarding experience
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Social distancing when boarding and disembarking to minimise crowding

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Once normal domestic travel resumes, there'll be hand sanitising stations installed throughout the terminal and at departure gates

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Self scanning of boarding passes

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Social distanced seating in waiting areas at departure gates

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Enhanced terminal cleaning

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Installation of hygiene screens at airline customer service desks

Onboard the plane

Our Fly Well program continues onboard where we’ve introduced additional measures and the risk of inflight transmission remains extremely low.

Your onboard experience
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The air conditioning systems of all Qantas and Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. 

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The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air. The direction of inflight airflow is ceiling to floor

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Our people are trained in the latest hygiene protocols

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Simplified service - for the time being we have reduced our food and beverage offering and removed inflight entertainment. We know that these are an important part of your journey, so we are looking at how we reintroduce these in the coming months to ensure enjoyable travel experiences whilst maintaining the highest level of health and safety.

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Once normal domestic travel resumes, masks and sanitising wipes will be provided to all passengers. While masks are not mandatory from a safety point of view, they are recommended to be worn for everyone’s peace-of-mind. You can also bring your own mask if you'd prefer. Sanitising wipes will be given for you to wipe down seat belts, trays and armrests if preferred.

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The configuration of the aircraft, including the seats and galley, also act as a natural barrier, and people are not seated face to face.

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You're asked to limit movement around the cabin, once seated.

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Temporary removal of inflight magazines (available digitally)

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Additional sanitiser and wipes are available during your flight

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Enhanced cleaning of our aircraft with a disinfectant effective against coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets 

What you can do to stay healthy

The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

Here’s how you can stay safe when travelling:

Hand washing

Regularly wash your hands

Hand sanitizer

Use hand sanitiser

Cover your sneeze or cough with your arm, not your hands

Cover your sneeze or cough with your arm, not your hands

What to do if you're feeling unwell

If you have flu-like symptoms, you should seek medical advice. Symptoms include:

  • Fever, fatigue or aches;
  • Runny nose, cough or sore throat;
  • Shortness of breath.

For more information on Coronavirus and for instructions on what to do, visit the Australian Department of Health website, call the National Coronavirus Health Information Line on 1800 020 080 (in Australia), or contact your local health authorities

Coronavirus cases on recent flights

Some customers travelling on flights have tested positive for Coronavirus.

How this may affect you