Flight bookings

Worldwide contact details.

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Booking help

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries. There is no booking fee when you book your flights on qantas.com (other fees may apply). A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media.

To change or cancel your flight booking online (including Classic Flight Reward bookings) login to Manage booking.

Read more about how to cancel a flight at qantas.com or search for answers to our most frequently asked questions.

If you're calling our contact centres in Australia or New Zealand you may be offered our call-back service.

Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back.

It's all part of our ongoing plan to make it easier and quicker for our customers to call us. If you have any feedback on our new call-back service, be sure to let the team know when you next give us a call.

Calls from mobile phones:
Network providers may impose additional fees or charges for calls made from your mobile, including toll free numbers. Check with your provider before calling.

Australia

Call us from anywhere in Australia for flight, arrival and departure enquiries.

Contact details for Australia
Qantas area Contact Opening hours
Flights 13 13 13 - select menu option 1 24 hours, 7 days a week
Flight bookings with points 13 13 13 - select menu option 1 24 hours, 7 days a week

Deaf, hearing or speech impaired customers please call via the National Relay Service 24 hours a day, 7 days a week. Refer to booking assistance and specific needs for more information.

South Pacific

Contact details for countries in the South Pacific
Country or territory Contact Opening hours
Fiji +679 323 9030
Email Fiji
8am to 5pm, Monday to Friday,
8am to 1pm, Saturday
French Polynesia +689 43 0665 8am to 5pm, Monday to Friday,
8am to 11am, Saturday
New Caledonia +687 28 6546 8am to 3pm, Monday to Friday
New Zealand 0800 808 767 24 hours, 7 days a week
Papua New Guinea +675 7411 1066 8am to 5pm, Monday to Friday
Vanuatu +678 23 848 7.30am to 5pm, Monday to Friday,
8am to 11.30am, Saturday

If you've received notification of a flight change and it's outside the office hours, please call us in Australia +61 2 8222 2439.

Africa

Contact details for offices in Africa
Country or territory Contact Opening hours
South Africa +27 21 427 3128
Email South Africa
24 hours, 7 days a week
Ghana +233 302 24 40 43 8am to 5pm, Monday to Friday
Kenya +254 701 948 795
Email Kenya
8am to 5pm, Monday to Friday

If you've received notification of a flight change and it's outside the office hours, please call us in Australia on +61 2 8222 2439.

The Americas

Contact details for countries in the Americas
Country or territory Contact Opening hours
Argentina 0800 122 0337 (national toll free>)
Email Argentina (Spanish)
9am to 6pm, Monday to Friday
Brazil 0800 892 3346 (national toll free)
Email Brazil
9am to 6pm, Monday to Friday
Chile

+56 2 2 817 9500

800 835 882 (national toll free)

Email Chile (Spanish)

9am to 6pm, Monday to Friday
Canada

1800 227 4500

Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on
1800 227 4500.

24 hours, 7 days a week
Mexico +1800 227 4500 24 hours, 7 days a week
USA

1800 227 4500

Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on
1800 227 4500.

24 hours, 7 days a week

If you've received notification of a flight change and it's outside the office hours, please call us in Australia on +61 2 8222 2439.

Asia

Contact details for countries in Asia
Country or territory Contact Opening hours
Mainland China

+86 400 819 9495

+86 10 656 79006 (Beijing)

+ 86 20 3862 1600 (Guangzhou)

+86 21 6145 0188 (Shanghai)

9am to 9pm 7 days a week

9am to 5pm, Monday to Friday

 

Hong Kong SAR, China +852 2298 8111 24 hours, 7 days a week.
Chinese language services available 9am to 1pm and 2pm to 6pm, Monday to Friday - except public holidays
India +91 22 6111 18 18 9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday
Indonesia +62 21 2555 6300
001 803 61786 (toll free)
8.30am to 5pm, Monday to Friday,
After hours and public holidays
Japan

03 6833 0700 (within Tokyo)

0120 207 020 (outside Tokyo/Kanto)

9am to 5pm, Monday to Friday, except national holidays
Korea +82 2 777 6871 9am to 6pm, Monday to Friday
Malaysia +603 27133911
+603 20535033
9am to 5.30pm, Monday to Friday,
24 hours, 7 days a week
Philippines +63 2 812 0607
1800 1611 0267 (toll free, use landline)
 
8.30am to 5.30 pm, Monday to Friday
Singapore +65 6415 7373 24 hours, 7 days a week
Taiwan, China +886 2 2509 2000 9am to 5pm, Monday to Friday
Thailand +66 2 632 6611
001 800 611 4797 (toll free)
8.30am to 5pm, Monday to Friday.
After hours and public holidays
Vietnam +84 28 3910 5373
Email Vietnam
8am to 12pm and 1.30pm to 5pm, Monday to Friday,
8am to 12pm, Saturday.
HT&T Travel Vietnam, Level 1, Resco building. 94-96 Nuyen, District 1.

If you've received notification of a flight change and it's outside the office hours, please call us in Australia on +61 2 8222 2439.

Europe

Contact details for countries in Europe
Country or territory Contact Opening hours
Austria +43 1587 7771
Email Austria
9am to 12.30pm and 1.30pm to 5pm Monday to Friday
Belgium +32 2700 6781
Email Belgium (English only)
24 hours, 7 days a week
Bosnia Herzegovina +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Croatia +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Czech Republic

+420 224 815 374

9am to 5.30pm, Monday to Friday 
Denmark +45 43 31 49 76 24 hours, 7 days a week
Finland +358 9 72 519 763
Email Finland (English only)
24 hours, 7 days a week
France +33 1 57 32 92 83
Email France
24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday - French language available
Germany +49 69 299 571 421
Email Germany
24 hours, 7 days a week
9am to 6pm CET, Monday to Friday - German language available
Greece +30 210 9341500 9am to 5pm, Monday to Friday
Hungary +36 30 1999411 9am to 5pm, Monday to Friday
Israel +972 3 7952133 8.30am to 5pm, Sunday to Thursday
Italy +41 44 511 1237
Email Italy
24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday - Italian language available
Macedonia +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Malta +356 2364 4096 9am to 5pm, Monday to Friday
Montenegro +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Netherlands +31 20 2035425
Email Netherlands (English only)
24 hours, 7 days a week
Norway +47 23 02 46 49 24 hours, 7 days a week
Poland +48 22 625 0467 9am to 5pm, 7 days a week
Portugal +34 915 421 572 9am to 2.30pm and 3.30pm to 6pm, Monday to Friday
Republic of Ireland +353 1 407 3278
1800 556 135 (within Ireland)
24 hours, 7 days a week
Romania and Moldova +40 21 315 1359 9am to 5.30pm, Monday to Friday
Russia and CIS +7 495 641 5121 9am to 6pm, Monday to Friday
Serbia +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Slovakia +420 244 815 374 9am to 5.30pm, Monday to Friday
Slovenia +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Spain +34 91 542 1572 9am to 5.30pm, Monday to Friday
Sweden +46 8 593 663 82 24 hours, 7 days a week
Switzerland +41 44 511 1237
Email Switzerland
24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday - German, French, Italian langages available
Turkey +90 212 2511315 9am to 5.30pm, Monday to Friday
United Kingdom 0800 964 432 (within UK)
0845 7 747 767
Call cost up to 7 pence a minute (inc VAT) for 084 numbers.
24 hours, 7 days a week

If you've received notification of a flight change and it's outside the office hours, please call us in Australia on +61 2 8222 2439.

Middle East

Contact details for countries in the Middle East
Country or territory Contact Opening hours
Abu Dhabi +971 2 611 8640                                      8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday
Dubai +971 4389 8111 9am to 5.30pm, Saturday to Thursday
Bahrain +973 317 220 743 9am to 5pm, Sunday to Thursday
Egypt +202 269 081 66 9am to 5pm, Sunday to Thursday
Iran +989 198 000 820
+982 187 186
9am to 5.30pm, Saturday to Wednesday,
9am to 2pm Thursday
Iraq +964 75101 00501 9am to 6pm, Sunday to Thursday
Jordan +962 6 586 2288 9am to 5pm, Sunday to Thursday
Kuwait +965 2246 7139 9am to 6pm, Saturday to Wednesday
Lebanon +961 1 760 590 8.30am to 5pm, Monday to Friday
8.30am to 1pm, Saturday
Oman +968 2455 9941 8am to 5pm, Sunday to Thursday
Qatar +974 40360602 9am to 5pm, Saturday to Thursday
Saudi Arabia

+966 13 882 3711 (Dammam)

+966 12 669 3356 (Jeddah)

+966 14 477 2228 (Riyadh)

8.30am to 1pm and 4pm to 7pm, Sunday to Thursday

9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday

8.30am to 1pm and 4pm to 7pm Sunday to Thursday, 8.30am to 1pm Saturday

If you've received notification of a flight change and it's outside the office hours, please call us in Australia on +61 2 8222 2439

Important information

Disclaimer: # Qantas representative.

Disclaimer: * Long distance call charges may apply.

Disclaimer: ^ This is a local number and can only be dialled from within the country or territory.

Disclaimer: ## Toll free calls cannot be made from mobile phones using these numbers.

Disclaimer: ** International call charges may apply when using international roaming services from mobile phones.

Note: + is the international direct dialling code (IDD) for your country or territory.