Dreamliner flying through the skies
Booking changes and other options

We want to provide our customers with as much certainty and flexibility as we can. If your travel plans have been impacted, read on to find out how we can help.

Last updated: 6 April 2022 

Flex

Travel agent and third-party website bookings

If your flights were booked through a travel agency or third-party website (for example Webjet or Booking.com), contact these companies directly to discuss your options.

Travel plans affected by border closures or new travel requirements

Some governments have implemented measures, including health and safety protocols, in response to COVID-19 that may impact your travel.

If your plans are affected by border restrictions or a change to government travel requirements:

  • If we’ve cancelled your Qantas flight, wait to hear from us before changing your booking. We'll contact anyone whose flight has been impacted as soon as possible with the options available including a Flight Credit, an alternative flight to your booked destination (if possible) or a refund.
  • If you are no longer able to or wish to travel, you can choose to cancel your flight yourself, and a cancellation fee may be charged in accordance with your fare rules. You can also request a Flight Credit or change your flight (a fare difference may apply). For more information, see Options for changing your travel plans.
plane icon

Before booking and before you travel, ensure you check the latest airline and government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.

Flights cancelled by Qantas

Australian domestic flights

If we’ve cancelled your Qantas flight, including your Classic Flight Reward booking, wait to hear from us before changing your booking. We'll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. Alternatively, you can choose a Flight Credit or a refund. You won’t be charged any change or cancellation fees. We’ll be contacting anyone whose flight has been impacted as soon as possible. 

International flights

If you have an existing booking for an international flight that is impacted by a change to our international restart plans, we'll be in contact to provide you with a number of options, including a refund for any flights cancelled by us. Don't take any action and wait to hear from us with the options available to you.

You don't need to do anything, and you won't be charged any cancellation fees. You can choose to cancel your flight yourself. However, if you do, you may be charged a cancellation fee in accordance with your fare rules.

Options for changing your travel plans

If you're due to travel on a Qantas international or trans-Tasman flight and wish to change your plans, you can either change your flight or cancel your booking. Below we outline the options available to you.

To check your fare conditions for change and cancellation information, enter your last name and booking reference at Manage booking, then move down to the flight section.

Children running on the beach

Fly Flexible

If you decide to change your international or trans-Tasman flights, enjoy added flexibility for travel until 31 December 2022 with the option to change the date of your travel as often as you need, and we’ll waive the change fee for eligible bookings. A fare difference may apply.

For all changes to your booking, your applicable Fare Rules and the Qantas Conditions of Carriage apply.

See Fly Flexible for further information

Flight Credits

If you're not sure when you'd like to travel, you may wish to cancel your flights and request a Flight Credit to use when you're ready to rebook.

How to request a Flight Credit, the conditions and how to use them
Lady at airport overlooking aerobridge

Qantas aircraft on the tarmac at sunset

Flexible Classic Flight Rewards

If you used your Qantas Points to book an eligible Classic Flight Reward, you'll be able to change your travel dates or cancel your booking free of charge. A fare difference may apply.

Conditions apply.

Visit Classic Flight Rewards bookings for more information
Ticket icon

Refunds update

Due to the current circumstances, there are a significant number of refund requests and we're working through them as quickly as we can, prioritised in lodgement date order. Our current processing time is approximately eight weeks. Once your refund is processed, you'll receive an email to confirm it's been actioned. There is no need to call us. We appreciate your patience.