Before you book and before you travel, ensure you check the latest airline and government travel requirements to help you plan ahead and enjoy a seamless journey.
International travel requirements
Find out the latest government requirements for the countries you're flying from, to or transiting through.
Exemptions and medical clearance
If you cannot be vaccinated for medical reasons, or require medical clearance due to a previous COVID-19 infection.
At the airport and onboard
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
Inflight, airport and service changes
With the impact of COVID-19, we've had to make some changes to our inflight and airport services, lounges and more.
Your health while flying
The safety and wellbeing of our customers and people is, and always will be, our highest priority.
Arrive at the airport early
With extra travel requirements, airports might be busier than you're used to. We recommend you arrive 3 hours ahead of your international flight.
Managing your flights
Managing your Qantas flights
We want to provide our customers with as much certainty and flexibility as we can. If we've cancelled your flight, or you'd like to change your plans, find out the options available to you.
Jetstar, travel agents and other third-parties
If your flights were booked through JetstarOpens external site, a travel agency or a third-party website, you'll need to contact them directly for assistance. If your agent has ceased operating, visit Third-party booking assistance for more information.
Frequently asked questions
Refer to our frequently asked questions for more help on navigating the new world of travel.