Temporary inflight and airport service changes

Due to government restrictions, a reduction in travel demand and health advice associated with the Coronavirus (COVID-19), we've had to temporarily minimise our usual customer product and service offering.

Last updated: 14 October 2020

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Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Also, check Manage Booking or flight status for the most up-to-date information on your flights.

On this page

Check-in

Domestic Australian flights

We're now asking customers travelling on domestic flights to complete check-in before arriving at the airport as this minimises gathering at check-in kiosks and service desks. In nearly all cases you can check-in for your flight and receive your boarding pass via your mobile device – using either qantas.com or the Qantas app.

If you’re a Qantas Frequent Flyer and have a Q Bag Tag, you can use this to tag any baggage you may want to check in, avoiding a kiosk or service desk entirely. If you don’t have a Q Bag Tag, you’ll still be able to print baggage tags at a kiosk after you’ve checked in online.

If you’ve checked in online and have any questions or problems, one of our Customer Service Agents will be able assist you at the airport.

International flights

If you're travelling on an international flight, on your day of departure, proceed to the airport check-in counters located in the Departure area to check in and drop your bags.

For flights to Australia from New Zealand, you must present a printed and signed health declaration formOpens external site in a new window at check-in confirming that you've been in New Zealand 14 days before your date of departure.

Inflight services - Australian domestic flights

Food and beverage services

We’re making some temporary changes to our food and beverage services on Australian domestic flights.

Should you wish to bring food and non-alcoholic drinks for your flight, you’re welcome to do so. Note: as galley storage space is restricted, items you bring will need to be stored in your carry-on baggage. Drinks you choose to bring will also need to comply with any powders, liquids, aerosols and gels screening requirements where applicable.

Economy services

Our crew will offer a complimentary bottle of water and a snack on these services. Additionally, pre-ordered special meals and a limited bar service will be offered on services between the East Coast and Perth and Darwin, with the bar service available on flights departing after 9am.

Business services

In Business, we’ve re-introduced a selection of main meals, tea and coffee, and a bar service. Pre-ordered special meals are also available. The bar service is available on flights departing after 9am.

Inflight Wi-Fi

To keep you connected inflight, in partnership with Viasat, we're progressively switching back on our Inflight Wi-Fi across our domestic B737 fleet.

You may still wish to bring alternative material for your entertainment while we are reactivating this service.

Inflight entertainment

Our inflight entertainment service is temporarily paused, including the onboard magazine Spirit of Australia. We recommend you bring alternative material for your entertainment, particularly on longer flights.

Inflight services - international flights

Food and beverage services

We’re making some temporary changes to our food and beverage services on international flights and offering a simplified meal service.

Economy services

Our crew will offer a choice of a hot snack and complimentary tea and coffee, beer, wine and soft drinks. 

Business services

We’ve re-introduced a selection of main meals, tea and coffee, and beer, wine and soft drinks.

Inflight entertainment

Our inflight entertainment service is temporarily paused, including the onboard magazine Spirit of Australia. We recommend you bring alternative material for your entertainment.

Fly Well

If you’re flying in the weeks ahead, we want to reassure you that we take your health seriously and are taking additional precautions so you can fly well when you fly with Qantas.

For more information, refer to Fly Well.

Qantas lounges

We know that access to our lounges is an important part of your journey, and we’ve re-opened some Australian domestic Qantas operated lounges following the easing of travel and venue capacity restrictions.

Opening dates

This information is correct as at 2 September 2020 and subject to change.

Qantas lounges opening dates
Date Lounge
1 July 2020

Qantas Business lounges:
Canberra, Perth and Sydney

Qantas Club lounges:
Adelaide, Alice Springs, Broome, Coffs Harbour, Kalgoorlie, Karratha and Tamworth

15 July 2020

Qantas Business lounges:
Brisbane

Qantas Club lounges:
Cairns, Emerald, Gladstone, Mackay and Townsville

Remain closed until further notice

Chairmans Lounges:
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney

Qantas Business lounges:
Melbourne

Qantas Club lounges:
Brisbane, Canberra, Darwin, Devonport, Gold Coast, Hobart, Launceston, Melbourne, Perth, Port Hedland, Rockhampton and Sydney

International lounges:
Qantas International First and International Business lounges
All international lounges operated by partner airlines for Qantas passengers

Experience

When entering the lounge, you’ll notice some temporary changes:

  • You may be asked to provide your contact details as part of COVID-19 contact tracing requirements
  • Capacity restrictions are in place, which may impact access during peak periods
  • Increased social distancing
  • Changes to food and beverage services
  • Access to hand sanitising stations
  • Shower facilities remain closed

Eligibility requirements

Lounge access eligibility conditions apply, however there's some new temporary measures in place.

  • If a Qantas Club lounge is closed and a Business lounge is open in that same airport, you’ll be able to access the Business lounge if capacity limits haven’t been met.
  • If you’d like to bring guests into the lounge as per your membership benefits, you must all be travelling on the same Qantas flight.

Due to capacity restrictions, you may not be able to enter the lounge if you:

  • are a guest of an eligible lounge member and you aren't travelling on the same flight as the member, or
  • are a guest of an eligible lounge member and you aren't travelling.

Following the easing of travel and venue capacity restrictions and as flight schedules increase, we look forward to welcoming more customers into our lounges.

Extensions to memberships

Domestic airport meeting rooms

All Qantas Meeting Rooms are closed until further notice.

Valet parking

All Qantas Valet locations are closed until further notice.