Travelling with specific needs

Find information for your journey, including when you're travelling with a carer, oxygen, service dog, mobility aids and more. 

Find out how we can help Two flight attendants

Assistance during your journey

Meet and assist services, transit and transfer options, boarding and disembarkation assistance and seating arrangements.

Find out how we can help
Flying with medical equipment and medicine information Wheelchair

Flying with medical aids and medicine

Information for customers travelling with medical equipment and prescribed medicines for asthma, diabetes and more.

Flying with medical equipment and medicine information
Information on travelling with a carer Elderly women holding hands with carer

Travelling with a carer

Circumstances for when a carer maybe required to accompany customers during a flight.

Information on travelling with a carer
Find out more on safety restrictions Man sitting in premium economy exit row

Safety restrictions

Find out about regulations and aircraft limitations that may impact your travel.

Find out more on safety restrictions
Find out more on flying with a Service Dog Golden Retriever at airport

Service Dogs

If you intend to travel with a Guide, Hearing or Assistance dog find out the necessary information and application requirements before you fly.

Find out more on flying with a Service Dog
See more on travelling with oxygen Elderly man using oxygen

Travelling with oxygen

Find out the steps needed to prepare and when and how to notify us if you're travelling with oxygen.

See more on travelling with oxygen
More about toilets onboard Toilet sign

Toilets onboard

Find out details about accessible toilets on our aircraft and accessing them.

More about toilets onboard