Specific Needs

Qantas aims to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Qantas staff.

Qantas offers various types of assistance for passengers with reduced mobility and other specific needs. Information about this assistance can be found under the links on this page. You can book any specific assistance listed here through your travel agent, or by calling us on 13 13 13 within Australia. If calling from outside Australia, please contact your local Qantas office.

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Find out more when travelling with specific needs Man on wheelchair

Travelling with specific needs

Find information when travelling with specific needs such as types of assistance, flying with medical aids and medicines, accessing onboard toilets, safety restrictions; or travelling with a carer, oxygen or service dog. 

Find out more when travelling with specific needs
Ensure you're fit to fly Fitness to fly

Fitness to fly

Our policies for travelling with select medical conditions, and how to obtain a medical clearance if needed.

Ensure you're fit to fly
Find out more Braille for vision impaired

Blind or vision impaired

Information for customers who are blind or vision impaired when making a booking, at the airport, on the aircraft and on arrival.

Find out more
Find out more Two ladies using sign language to communicate

Deaf or hearing impaired

Information for customers who are Deaf or hearing impaired when making a booking, at the airport, on the aircraft and on arrival.

Find out more
More about mobility assistance Mobility assistance

Mobility assistance

From wheelchairs, to other types of aids that may assist your mobility, learn more about travelling with your mobility equipment.

More about mobility assistance
Let us know how we can help Booking assistance

Booking assistance

Find out how to request assistance for your specific needs, from when you make a booking to before, during and after your flight.

Let us know how we can help
Contact us about specific needs contact us about specific needs

Contact us about specific needs

Who and how to contact if you're a carer or passenger requiring extra assistance at any stage of your journey.

Contact us about specific needs
View the Disability Access Facilitation Plan PDF

Disability Access Facilitation Plan

The Disability Access Facilitation Plan is a document that contains all the specific assistance information you'll need for when you travel with us.

View the Disability Access Facilitation Plan PDF