Complaint, compliment and claim form

Your feedback is important to help us deliver a great experience for our customers. If you'd like to make a complaint, submit a claim or pass on a compliment, please complete the Customer Care form below.

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If you feel you haven’t received the service you expect, find out more about our complaints process

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For more information about claims for flight delays and cancellations, see compensation and refunds 

Planned maintenance: The Customer Care form will be unavailable between 2am and 3am (AEDT) 16 June 2024.
You’ll be unable to submit your request during this time.

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