How to redeem a Complimentary Lounge Invitation

To redeem an available Complimentary Invitation, it must be linked to an eligible flight at least 24 hours before departure.

On this page

Access the Complimentary Invitations Portal

The Complimentary Invitations Portal allows you to:

  • View your available invitations and expiry dates
  • View the status of your invitations
  • Redeem an available invitation by linking it to an eligible flight
  • Unlink invitations
  • Transfer to a Qantas Frequent Flyer member
Lounge Portal example

You can access the portal when you log into your Frquent Flyer account (under Quick Links) or visit

Quick Links on the QFF Account page

Link an eligible flight

Invitations must be linked at least 24 hours before departure of your eligible flight. You’ll find your eligible Qantas bookings displayed in the Portal. Simply click “Link invitation” next to the flight you wish to redeem your lounge pass on.

Link your pass to an eligible flight

If your Qantas booking isn't listed, go to manage your booking to ensure your Frequent Flyer number is attached to your passenger details.

Tip: If you have a multi-city flight, only the first city will show. Click “Link invitation” to view your other flight segments.

If you have a Jetstar booking, fill out the form ensuring enter all details correctly as incorrect details cannot be changed.

Confirm lounge and select your invitation

You will need to select the available Complimentary Invitation you wish to use – take note that the type of Complimentary Invitation determines which lounge you can access.

Select lounge and confirm invitation

Ensure your email address is entered correctly, so you can receive the confirmation email to present with your boarding pass at the lounge entrance.

Once the invitation is linked successfully, you can access your selected lounge from when check-in for your flight opens until when your flight starts boarding. Double- check the operating hours and locations of Qantas Club lounges before going to the airport.

Tip: Some lounges may not be in the same Terminal as your departure gate and may not be convenient to access the lounge.

Frequently Asked Questions

Looking for something else? Search our FAQs to find information about Complimentary Lounge Invitatations.

Important information

Complimentary Lounge Invitations terms and conditions apply.

Invitations must be linked at least 24 hours before departure of the Eligible Flight.

Eligible Lounges will be shown when linking an invitation.

Check lounge opening hours, location and bar service times prior to your arrival.

Review our lounge dress code.

Eligible Customers cannot bring guests, including children.