Terms and Conditions

Effective 8 April 2024

1. Introduction

1.1 These Terms form the basis of Qantas Frequent Flyer. They are intended to protect both Members and the Qantas Group. It is the Member's responsibility to read and understand them.

1.2 These Terms are effective from the date specified above and may be amended by Qantas from time to time. The current Terms are those available at the Qantas website. Members will be provided with a link to the Terms at the time of joining Qantas Frequent Flyer and material changes to the Terms will be notified to Members in accordance with clause 3.2.

1.3 These Terms form a contract between Qantas Loyalty and the Member. Both Qantas Loyalty and the Member are bound by these Terms.

1.4 If the Member has activated Qantas Travel Money, the applicable PDS will also apply in addition to these Terms.

2. Definitions

2.1 In these Terms unless the context otherwise requires:

'Accepted Payment Card' means one of the credit cards, charge cards or debit cards set out at the Qantas website (excluding any Qantas voucher or credit voucher) which a Member must use to make a payment, Qantas Travel Money, or such other form of payment as approved by Qantas from time to time;

'Accrual Date' means in relation to Qantas Points earned for a product or service provided by:

(a) Qantas airline, the date that Qantas provided those products and services to the Member;
(b) Qantas Marketplace or Qantas Wine, the date that payment for the product or service is made to Qantas;
(c) a Qantas Shopping Retail Partner, the date that the goods or services were purchased from that partner;
(d) an Airline Partner, the date that the relevant Airline Partner advises Qantas of the Member's Qantas Points accrual; and
(e) a Non-airline Partner (including products or services provided to Members under the Qantas brand, other than Qantas Shopping Retail Partners) the date that the relevant partner advises Qantas of a Member's Qantas Points accrual;

'Active Member' at a point in time, means a Member who has earned or redeemed Qantas Points or earned Status Credits (excluding any transfer of Qantas Points to or from an Eligible Family Member and excluding any transfer of Qantas Points from Qantas Business Rewards) on their Membership Account within the previous consecutive 18 whole month period from that point in time;

'Activity Statement' means a record of the Qantas Points transactions on a Member's Membership Account. See clause 10;

'Airline Earning Tables' means the tables headed as such, which are located at the Qantas website;

'Airline Partner' means an airline (other than a oneworld® Member Airline) with which a Qantas Group Company has entered into an agreement to provide for Members to earn or to redeem Qantas Points for travel on certain of that airline's flights;

'Anniversary Month' is the month during which a Member joined Qantas Frequent Flyer, irrespective of the year;

'Base Rate' means the number of Qantas Points earned by a Member on an Eligible Flight at the applicable 'Base Rate' specified in the Airline Earning Tables, not including any bonus;

'Benefits' means any of the facilities, discounts, services or arrangements offered or available to a Member as a result of participation in Qantas Frequent Flyer including earning and redeeming Qantas Points, Status Credits and Rewards;

'Bid Now Upgrades' means an upgrade option described under the Bid Now Upgrades terms and conditions;

'Card' means the Qantas Frequent Flyer Membership card that Qantas may issue to the Member, which may include Qantas Travel Money;

'Classic Flight Reward' means a ticket and reservation for one or more Flights with a Qantas (QF) or a oneworld Member Airline or an Airline Partner (including Jetstar Airlines) flight number, and described by Qantas as a 'Classic Flight Reward', which a Member obtains by redeeming Qantas Points, in accordance with these Terms;

'Classic Plus Flight Reward' means a ticket and reservation for one or more Flights on a Qantas operated and marketed flight with a Qantas (QF) flight number, and described by Qantas as a 'Classic Plus Flight Reward', which a Member obtains by redeeming Qantas Points, in accordance with these Terms;

'Classic Upgrade Reward' or 'Upgrade Reward' means the redemption of Qantas Points for travel in a higher cabin class than the class for the fare tendered, as further described in clauses 17 and 18, and includes On Departure Upgrade Rewards;

'Codeshare Flight' means a flight that has an airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline;

'Combined Flight Reward Booking' means an Itinerary that includes one or more Flight Rewards and one or more flights that are not Flight Rewards;

'Complimentary Gold Membership' means the complimentary Gold Frequent Flyer membership tier awarded to a family member or friend of a Platinum Member in accordance with clause 21.4;

'Complimentary Platinum Membership' means the complimentary Platinum Frequent Flyer membership tier awarded to a family member or friend of a Platinum One Member in accordance with clause 21.5;

'Eligible Family Member' of a Member means any person the Member can demonstrate, to the reasonable satisfaction of Qantas, as being related to that Member in any of the ways described below:

  • Husband/Wife
  • Parent/Step-parent
  • Domestic Partner/De Facto
  • Child, including foster and step-child
  • Brother/Sister
  • Half Brother/Sister
  • Grandparent
  • Grandchild
  • Son/Daughter-in-law
  • Brother/Sister-in-law
  • Father/Mother-in-law
  • Uncle/Aunt
  • Nephew/Niece
  • First cousin

'Eligible Flight' has the meaning given in clause 9.3.1;

'Eligible Qantas Travel Money Member' means a Member who is at least 16 years of age and has an Australian residential address recorded with Qantas Loyalty;

'Emirates' means Emirates, the international airline operated under the brand 'Emirates' by the Emirates Group of companies;

'E-Ticket' means an itinerary and/or receipt in respect of a booking issued electronically;

'Fare Rules' or 'Rules' means all terms and conditions of a fare, ticket or carriage, however described, which apply in relation to one or more Flights;

'Fee Schedule' means the schedule of fees for Qantas Frequent Flyer services, which is located at the Qantas website;

'Flight' means one way travel (without a Stopover) on a scheduled air service with a single flight number (even if the travel includes a change of aircraft). If travel includes a change of flight number, each change is a new Flight even if there is no change of aircraft;

'Flight Reward' means a Classic Flight Reward or a Classic Plus Flight Reward, as applicable;

'Flight Segment' means a Segment that has been or is intended to be flown;

'Frequent Flyer Service Centre' means a centre operated by or on behalf of a Qantas Group Company where membership information is processed and/or Qantas Frequent Flyer is administered;

'Green Tier' means a range of rewards and benefits made available to Members that meet the requirements to achieve Green Tier within their Membership Year, as described in clause 24;

'Itinerary' means the detailed record held by Qantas, a oneworld Member Airline or an Airline Partner of a journey or intended journey;

'Jetstar Airlines' means each of Jetstar (JQ), Jetstar Asia (3K) and Jetstar Japan (GK);

'Loyalty Bonus' means the choice of bonus Qantas Points or Status Credits awarded under clause 21.8;

'Marketing Carrier' means the airline whose airline code or number (e.g. 'QF' for Qantas) is recorded on the ticket;

'Member' (also referred to as 'you') means a person who is a member of Qantas Frequent Flyer;

'Membership' means membership of Qantas Frequent Flyer;

'Membership Account' means the record of a Member's Membership, which is available to the Member online at the Qantas website;

'Membership Year' commences on the first day of the month following a Member's Anniversary Month and concludes on the last day of the Member's Anniversary Month the following year;

'Minimum Points Guarantee' means the minimum number of Qantas Points earned by a Member on selected Eligible Flights specified as the 'Minimum Points Guarantee' rows in the Airline Earning Tables;

'Non-airline Partner' means an entity, other than an airline, with whom a Qantas Group Company has an agreement allowing Members to earn Qantas Points when acquiring certain goods or services (or as otherwise agreed with that Qantas Group Company) or to redeem Qantas Points for certain goods or services, or both, but does not include Qantas Shopping;

'On Departure Upgrade Reward' is a Classic Upgrade Reward for a Qantas domestic flight redeemed on the day of departure in accordance with clause 18;

'oneworld Classic Flight Reward' is defined in clause 14.5.1;

'oneworld Member Airline' means any airline that is a member of the oneworld® alliance from time to time (see the Qantas website for the list of oneworld members);

'Operating Carrier' means the carrier operating the aircraft for a Codeshare Flight;

'Partner' means the spouse or partner in a de facto relationship (within the meaning of the Family Law Act 1975 (Cth)), who resides at the same address as the Primary Member;

'PDS' means the Qantas Travel Money Product Disclosure Statement and terms and conditions which are available at the Qantas Money website for Australian resident Members, as amended from time to time;

'PIN' means the personal identification number used to access your Membership Account and for verification purposes. It is different from any PIN issued or nominated for Qantas Travel Money;

'Platinum Bonus Reward' means the reward a Platinum One or Platinum member can select from a number of options when they reach 2,400 eligible Status Credits in their Membership Year, under clause 21.4;

‘Points Club Program’ means a range of incentives and benefits made available to Members that earn the specified number of Qantas Points in their Membership Year, as described in clause 23.  There are two levels in the Points Club Program, Points Club and Points Club Plus;

'Points Plus Pay' means either redeeming Qantas Points only, or redeeming Qantas Points and the payment of money by Accepted Payment Card, in order to pay for certain products or service offered by the Qantas Group, subject to these Terms;

'Priority Economy Class Seat Purchase' is a benefit for Platinum One and Platinum Members and is governed by the conditions in clause 21.7;

'Qantas' means Qantas Airways Limited ABN 16 009 661 901;

'Qantas Business Rewards' means the loyalty program described on the Qantas Business Rewards website and known as Qantas Business Rewards. Qantas Business Rewards members will earn Qantas Points to their Qantas Business Rewards account in accordance with the Qantas Business Rewards Terms;

'Qantas Business Rewards Terms' means the terms and conditions of Qantas Business Rewards which may be viewed  at the Qantas website;

'Qantas Club' means the airport lounge program of that name;

'Qantas Conditions of Carriage' means the Qantas Conditions of Carriage found at the Qantas website;

'Qantas Frequent Flyer' means the frequent flyer program operated by a Qantas Group Company;

'Qantas Group' means all the Qantas Group Companies;

'Qantas Group Company' means Qantas or any related body corporate (as that term is defined in the Corporations Act 2001 (Cth)) of Qantas from time to time;

'Qantas Interline Airline' means any airline (other than Qantas) on which Qantas makes Flights available (from time to time);

'Qantas Loyalty' (also referred to as 'we' or 'us') means the Qantas Group Company that is responsible for administering Qantas Frequent Flyer;

'Qantas Marketplace' means the service through which Members may obtain retail goods, services or vouchers (excluding Flight Rewards and Classic Upgrade Rewards) by redeeming Qantas Points, using full cash or by redeeming Qantas Points and paying an amount of money, and paying all identified surcharges, charges, fees, GST and taxes, in accordance with these Terms and the Qantas Marketplace Terms;

'Qantas Marketplace Terms' means the terms and conditions applicable to Retail Rewards and the redemption of Qantas Points to obtain Retail Rewards as set out at the Australia Qantas Marketplace and New Zealand Qantas Marketplace websites (which may be accessed via the Qantas website), as varied from time to time;

'Qantas Points' means points awarded to Members of Qantas Frequent Flyer pursuant to these Terms. Unless otherwise expressly specified, do not include Qantas Points that are earned through Qantas Business Rewards by Qantas Business Rewards members;

‘Qantas Shopping’ means the service (referred to as the Qantas Shopping Online Mall, Online Mall, My Card Offers or Card Offers) through which Members may purchase retail goods or services through third party retail partners, by using a linked Australian Mastercard®, or by tracking an online purchase with a third party retail partner through the Qantas online mall website, in accordance with these Terms and Conditions and the Qantas Shopping Terms;

‘Qantas Shopping Retail Partner’ means a third party retail partner listed on the Qantas Shopping website from time to time and includes Mastercard in relation to a linked Australian Mastercard. 

‘Qantas Shopping Terms’ means the terms and conditions applicable to Qantas Shopping as set out at the Qantas Shopping websiteOpens in a new tab or window (which may be accessed via the Qantas website), as varied from time to time;

'Qantas Travel Money' means the multi-currency reloadable prepaid facility which may be available on the Card for Australian resident Members. Use of the facility is subject to the applicable PDS and the facility is only available to an Eligible Qantas Travel Money Member;

'Refundable Proportion' means the notional dollar value of the unused refundable portion of the Flight Reward Segment or Segments of an Itinerary, that is allocated by Qantas Loyalty based on the original fare or commercial ticket value, less any applicable cancellation fee (or refund fee) set out in the applicable Fare Rules;

'Relevant Member' means a Member:

(a) whose Membership commenced for the first time on or after 31 March 2013; and
(b) who has flown on more than eight flight sectors operated by Emirates after the commencement of that Membership;

'Retail Reward' means a good or service or voucher which may be obtained by a Member through Qantas Marketplace in accordance with these Terms and the Qantas Marketplace Terms;

'Reward' means any Qantas, oneworld Member Airline, Airline Partner or Non-airline Partner product or service which has been nominated by Qantas as eligible to be obtained by a Member redeeming Qantas Points through Qantas Frequent Flyer, including a Retail Reward, a Flight Reward or a Classic Upgrade Reward;

'Segment' means the portion of a journey between two consecutive points listed on an Itinerary. Segments may either be Flight Segments or Surface Segments;

‘Statement Date’ for a Qantas Points earning event, means the date on which the Qantas Points are credited to a Member’s Membership Account (as shown on the Member’s Activity Statement).  The Statement Date may be the same as the Accrual Date but is generally after that date;

'Status Bonus' means Qantas Points awarded to Members with a particular Membership tier, in addition to the applicable Base Rate, for travel on certain Eligible Flights as detailed in the Status Bonus earn rates tables on the Qantas website;

'Status Credits' are credits which are awarded to Members in accordance with clause 21 and which entitle Members to attain a higher Membership tier or retain a current Membership tier;

'Stopover' in relation to:

(a) an Australian domestic Itinerary, means a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and
(b) for all other Itineraries, including those containing a domestic to international connecting flight, means when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival;

'Surface Segment' means a Segment where transport details are not recorded in the Flight Reward Itinerary;

'Terms' means these Qantas Frequent Flyer terms and conditions, and includes the Airline Earning Tables and Fee Schedules, as amended from time to time;

'Transfer' in relation to:

(a) an Australian domestic Itinerary, means a break of journey at an intermediate point when onward travel takes place on the same calendar day; and
(b) for all other Itineraries, including those containing a domestic to international connecting flight, means when a passenger arrives at an intermediate point and is scheduled to depart within 24 hours of arrival;

'Trip' means a series of one or more consecutive Flight Segments within an Itinerary:

(a) that does not include:
(i) a Stopover; or
(ii) a Flight Segment whose arrival city is the same as the departure city of any other Flight Segment in that series (in this instance the Trip will be broken at the farthest point from the departure city for that series);
(b) not exceeding the maximum permitted miles in the Qantas, Jetstar or Partner Classic Flight Reward tables as applicable (see the Qantas Website for the tables); and
(c) not broken by a change to or from any airline included in the Partner Classic Flight Reward table (see the Qantas website for the table).

'Unsubscribe Function' means a statement to the effect that a person may use an electronic address set out in a message to send an unsubscribe message, as described in the Spam Act 2003 (Cth).

3. Changes to Qantas Frequent Flyer

3.1 We may make changes (whether material or otherwise) from time to time to Qantas Frequent Flyer, the Terms, the PDS, the Rewards or Benefits offered and the Fee Schedule, including:

(a) changes to:

(i) the ways in which Qantas Points are earned and redeemed;
(ii) Qantas Points earning and redeeming rates and Eligible Flights;
(iii) Flight Reward blackouts or non-bookable periods;
(iv) limitations on the number of Flight Rewards and Classic Upgrade Rewards redeemable on particular flights;
(v) Rewards or Benefits, including the continued availability of Rewards or Benefits;
(vi) Reward restrictions or conditions;
(vii) Status Credit restrictions and conditions;
(viii) Membership tier requirements and benefits;
(ix) ticketing procedures;
(x) ticketing, service charges and other fees; and
(xi) the expiry of accrued Qantas Points;

(b) changes to the parties included as oneworld Member Airlines, Airline Partners or Non-airline Partners, or the products and services offered by any of those parties on which Qantas Points may be earned;
(c) changes to any oneworld Member Airline, Airline Partner or Non-airline Partner participation including restrictions on earning and/or redeeming Qantas Points, cancellations, Point earning and redemption levels, Rewards or Benefits; and
(d) changes to any Qantas Group Company products, services or flights.

3.2 The changes will be effective from the date specified in the Terms. We will use best efforts to advise Members of material changes to these Terms and where such changes will limit Benefits:

(a) if the Benefit is provided by Qantas, to give Members at least three months' notice;
(b) if the Benefit is provided by a third party, where possible, give Members at least 30 days' notice.

3.3 We will publish the most recent version of the Terms on the Qantas website. Without limiting this clause 3 in any way, Members will be taken to have received the notice referred to in clause 3.2 if Qantas Loyalty notifies Members of the change by: 

(a) for Members living in Australia or New Zealand, providing notice at the email address provided to Qantas Loyalty by the Member or, if no valid email address is held by Qantas Loyalty, by posting the updated Terms on the Qantas website;
(b) for Members living outside Australia or New Zealand, posting the updated Terms on the Qantas website.

3.4 Except as otherwise stated in applicable Fare Rules, if a Reward ceases to be available after it has been booked by a Member, we will (at the Member's option) either refund the Qantas Points redeemed by the Member to obtain the Reward or provide an alternative Reward of similar value.

4. Termination or suspension of Qantas Frequent Flyer

4.1 We give no warranty as to the continuing availability of Qantas Frequent Flyer and may terminate or suspend Qantas Frequent Flyer at any time. We will use reasonable efforts to give at least six months' notice to Members of such termination or suspension, except if Qantas ceases to operate an airline business in which case Qantas Frequent Flyer will cease immediately.

4.2 If we terminate or suspends Qantas Frequent Flyer, Members will be able to redeem Qantas Points during the notice period in accordance with these Terms, except where Qantas is ceasing to operate an airline business and/or has gone into liquidation or other form of administration, in which case we may terminate or cancel any Rewards or Benefits immediately without notice.

5. Membership

5.1 Membership is open only to individuals. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments, agencies, animals or inanimate objects. Qantas offers its business customers Qantas Points through Qantas Business Rewards.

5.2 Persons wishing to become Members must apply for Membership and pay any applicable joining or other fees. Membership is offered at our discretion. We have the right to accept or reject any application for Membership.  If you are under 18 then you will need the consent of your parent or legal guardian to become a Member and your parent or legal guardian must agree to these Terms on your behalf. If you are still a Member when you turn 18, then you are bound by these Terms.

5.3 Each Member may have only one Membership Account. If you have a passport, your name on your Membership Account should match your name as shown on your passport.

5.4 Successful applicants will be assigned a Membership number and PIN and may be sent a Membership kit. The PIN, Membership number and Member's surname, along with other confidential information, will be used for security of the Member's Membership information. It is your responsibility to ensure that your PIN and other security information are kept secure.
Note: to ensure your PIN is kept secure, never write it down and, if you change your PIN, avoid choosing obvious numbers like your date of birth or the last four digits of your phone number.

5.5 New Members may, before they use their Membership (including earning or using Qantas Points) and within two weeks of receiving their Membership number, notify us that they no longer wish to be a Member. We will then cancel their Membership and refund any joining or other fees paid for that Membership. Otherwise, Membership is non-refundable and is not transferable.

5.6 A Member's mailing address may be used to determine their eligibility for Benefits, promotions and other offerings.

5.7 Each Member must advise us of any change of name, address, email address or other details as soon as practicable after the change. Changes to the mailing address, PIN or other details may be made on the Qantas Website or by contacting the Frequent Flyer Service Centre. Members must supply their Membership number, PIN and any requested security information when making any such changes. Written proof must be supplied for any change of name and may be required for other changes. We are not responsible for any failure by a Member to notify us of any changes in accordance with this clause, or for any incorrect changes notified to us by the Member.

5.8 Changes to Qantas Travel Money details including name, address, and contact telephone numbers must be notified and updated separately from the Membership details. Qantas Travel Money Members must update their personal details relating to Qantas Travel Money by contacting the Qantas Travel Money Service Centre on 13 11 31 within Australia.

5.9 Members may, at any time, cancel their Membership by contacting the Frequent Flyer Service Centre and providing written notice. Cancelling Membership will also terminate Qantas Travel Money (if activated) and the PDSOpens in a new tab or window will apply.

Note: Upon receipt of a written notice under this clause, we will cancel the relevant Membership and all accumulated Qantas Points in that Member's account will immediately expire. Accordingly, we recommend that Members carefully plan all cancellations to avoid unintentional loss of accumulated Qantas Points.

6. Use of the Card, Membership number and Benefits

6.1 By using the Card or Membership number, or claiming any Benefit, you agree to be bound by these Terms and provide the consents specified in clause 25 relating to personal information. Qantas Points may only be earned and/or redeemed in accordance with these Terms. All conditions relating to the Qantas Travel Money component of the Card are set out in the applicable PDS. All components relating to Qantas Business Rewards are set out in the Qantas Business Rewards Terms.

6.2 The Card is and will remain the property of Qantas and must be returned on demand. It is not a payment card unless an Eligible Qantas Travel Money Member applies for and successfully activates Qantas Travel Money.

6.3 The Card, Membership number and PIN are valid for use only by the Member and are not transferable in any circumstances. If there is a validity period on a Card, the Card may be used only during that validity period. A separate validity period may apply to Qantas Travel Money, regardless of any validity period shown on the Card.

6.4 We reserve the right at any time to require the Member to produce their Card and to quote their Membership number and PIN in order to earn Qantas Points with Qantas or in connection with any Non-airline Partner, oneworld Member Airline, or Airline Partner, or while booking, ticketing or while the Member is travelling on or claiming or utilising any Qantas Points, Rewards or Benefits.

6.5 You must advise us as soon as possible after you become aware of any loss, theft or unauthorised use of a Card or unauthorised use of your Membership number or PIN. You are liable for all use of the Card, PIN or Membership number until we are notified of the loss, theft or unauthorised use.

6.6 In addition, in the event of loss, theft, damage or unauthorised use of a Card with Qantas Travel Money facility enabled, the loss and liability provisions of the PDSOpens in a new tab or window will apply.

6.7 A Replacement Card Fee (see the Fee Schedule) will be charged when a replacement Card is requested by a Member and subsequently issued by Qantas. The Replacement Card Fee may be waived under the following circumstances:

(a) a change of name due to marriage, divorce or deed poll - relevant documentation required;
(b) the Card has an inoperable magnetic strip - the Card must be returned to Qantas Loyalty;
(c) the Card was stolen - police report or reference number required;
(d) the Card was sent by Qantas Loyalty but was not received (lost in the mail) - notification must be made within two months of joining or changing Membership tier; or
(e) replacement of a Card with an activated Qantas Travel Money facility.

7. Member obligations and responsibilities

7.1 You must not:

(a) act in any way which breaches these Terms, or the Qantas Conditions of Carriage; 
(b) in relation to Flight Rewards on non-Qantas airlines, act in any way which breaches the applicable airline's conditions of carriage;
(c) abuse or misuse Qantas Frequent Flyer, any Rewards, Benefits, facilities, services or arrangements accorded to the Member as a result of Membership; or 
(d) engage in other unacceptable conduct against a Qantas Group Company or any oneworld Member Airline, Airline Partner, Qantas Interline Airline or Non-airline Partner, including by:

(i) engaging in illegal, dishonest or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information, or making false or misleading misrepresentations;
(iii) acting in a hostile, abusive or aggressive way towards any Qantas Group Company staff or the staff of any oneworld Member Airline, Airline Partner, Qantas Interline Airline or Non-airline Partner;
(iv) acting in an unruly manner on board a flight or in any airport lounge;
(v) refusing to follow reasonable instructions from any Qantas Group Company staff or the staff of any oneworld Member Airline, Airline Partner, Qantas Interline Airline or Non-airline Partner; or
(vi) dealing with any Rewards, Benefits or Qantas Points other than in accordance with these Terms, for example, selling, assigning, transferring or acquiring or offering to sell, assign, transfer or acquire any Reward, Benefit or Qantas Points in a way not permitted by these Terms.

Any breach of clause 7.1 will be a material breach of these Terms.

7.2 You are responsible for ensuring that you have sufficient Qantas Points to redeem for any Reward that you request.

7.3 You are responsible for regularly checking your Membership Account and must:

(a) notify us of any omissions, incorrect entries or other discrepancies within twelve months of the applicable flight;
(b) notify us or the applicable partner (as specified by us) of any omissions, incorrect entries or other discrepancies within six months of any other transaction (or such other period specified by the partner). 

Note: Some partners may require you to present your Card at the time of transaction and may not accept retrospective claims for Qantas Points. You should check with the individual partner on their requirements.

7.4 We (and each Non-airline Partner, oneworld Member Airline and Airline Partner) may require proof from you, for example proof of flights claimed to have been flown, copies of ticket coupons and/or original boarding passes or copies of receipts or similar documentation, for example, car rental agreement, hotel voucher or hotel bill.

8. Suspension or termination of Membership

8.1 If Qantas Loyalty reasonably suspects that:

(a) there has been fraudulent activity on, or in connection with, a Membership Account; or
(b) a Member has committed a material breach of any of the Terms ; or
(c) a Member has breached any of the Terms on two or more occasions; or
(d) a Member has failed to pay any money due to a Qantas Group Company by the due date, whether intentionally or otherwise,

then Qantas Loyalty may immediately suspend the relevant Membership Account to prevent any further fraudulent activity, breach or misuse. The Membership Account may still accrue Qantas Points, however no Qantas Points can be redeemed during the suspension period. Qantas will notify the Member of the suspension as set out in clause 8.2.

8.2 If Qantas Loyalty suspends a Membership Account under clause 8.1, it will notify the relevant Member of the suspension and the reason for the suspension. If the Member is reasonably suspected to have facilitated or been involved in the specified activity, the Member will then have 14 days to respond to the notice by providing an explanation for the specified activity, rectifying the identified breach (where possible) and providing any reason why Qantas Loyalty should remove the suspension and not take any further action. Qantas Loyalty will review any response provided by the Member and determine, acting reasonably, whether the response is acceptable. 

8.3 Qantas Loyalty will advise the Member of the outcome of the process in clause 8.2, which may include Qantas Loyalty; 

(a) removing the suspension with no further action; or
(b) acting reasonably taking one or more of the following actions:

(i) reverse or cancel some or all of the Member’s Qantas Points or Status Credits, or both;
(ii) cancel, suspend or refuse to honour any Rewards (including ticketed Flight Rewards), Benefits (including Qantas Club membership, lounge passes or other benefits) or both, that have been redeemed by or provided to the Member; or
(iii) terminate the Member’s membership.

8.4 Executors or administrators of a Member's estate can ask Qantas (in writing, with proof of the Member’s death and their authority), to transfer the deceased Member’s unexpired Qantas Points (at the time of the request) to one of that Member’s Eligible Family Members. Qantas will transfer the Qantas Points if acceptable evidence is provided and we receive the request within 12 months of the Member’s death. The transferred Qantas Points will have the same expiry date as other Qantas Points in the Eligible Family Member’s Membership Account.  We will close the deceased Member's Account on notification of their death.  Status Credits can’t be transferred and will expire upon the death of the Member.

9. Earning Qantas Points

9.1 General

9.1.1 To earn Qantas Points, Members must quote their name and Membership number, and may be required to produce their Card when acquiring, taking or utilising eligible Qantas, oneworld Member Airline, Airline Partner or Non-airline Partner products or services.

9.1.2 A Member may earn Qantas Points only in relation to:

(a) Eligible Flights flown after the Member's joining date and up to 30 days prior to that date; 
(b) eligible transactions (acquisition of goods or other activities or transactions) entered into after the Member's joining date; and
(c) eligible purchases made using Qantas Travel Money.

Except as provided elsewhere in these Terms, or as otherwise specified by Qantas Loyalty, Qantas Points may be credited only to the account of the Member who has acquired the eligible goods or services, entered into an eligible transaction or flown on an Eligible Flight.

9.1.3 Qantas Points will not be awarded in relation to any products or services that are cancelled, refunded or returned. We may cancel or deduct any Qantas Points that have been awarded in relation to cancelled, refunded or returned products or services.

9.1.4 Members who earn points in another airline, hotel or car rental loyalty programs will not receive Qantas Points for the same flight, hotel stay, car rental or other transaction unless otherwise specified on the Qantas website. Such Members must nominate prior to travel, stay or rental the loyalty program in which they wish to earn points. Qantas Points cannot be transferred between programs conducted by Qantas Loyalty and those conducted by other parties, unless otherwise specified on the Qantas website.

9.1.5 A member of a oneworld Member Airline or Airline Partner loyalty program will not earn that airline’s points or status credits on any Qantas domestic flight if that airline permits its points or status credits to be earned directly or indirectly on any non-Qantas Group flight on the same domestic route (where that domestic flight does not form part of a Qantas marketed international itinerary).

9.1.6 Qantas Business Rewards members will earn Qantas Points to their Qantas Business Rewards account in accordance with the Qantas Business Rewards Terms. Any transfers of Qantas Points earned by a Qantas Business Rewards member to an individual Member's Membership Account will not count as earning activity for the purpose of preventing Qantas Points from expiring.

9.2 Qantas Points validity

9.2.1 Except as otherwise provided in these Terms, Qantas Points will not expire as long as the Member remains an Active Member.

9.2.2 All Qantas Points held in a Membership Account will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the Member has not earned Qantas Points or Status Credits or redeemed Qantas Points (excluding any transfer of Qantas Points to or from an Eligible Family Member and excluding any transfer of Qantas Points from Qantas Business Rewards). 

For this purpose, Qantas Points earned in relation to Eligible Flights are deemed to be earned on the date the Eligible Flight was flown. If a Non-airline Partner ceases, or materially alters, its participation in Qantas Frequent Flyer then Qantas Points earned in relation to that Partner's products and services are deemed to have been earned on or prior to, the date that the Partner ceased or materially altered its participation in Qantas Frequent Flyer.

9.2.3 In the 60 days prior to the Qantas Points expiration date, Qantas Loyalty will notify Members of the number of Qantas Points that are about to expire, and the expiration date as follows: 

(a) online Activity Statements displaying a warning to the Member; and
(b) Members who have opted to receive communications online and via email, will receive a notification within their monthly electronic newsletter.

9.2.4 Qantas Points cannot be re-credited once they have expired.

9.2.5 Qantas Loyalty reserves the right to, acting reasonably, reverse or cancel any Qantas Points credited to a Member incorrectly, or not in accordance with, or in breach of, the Terms at any time.

9.3 Earning Qantas Points for air travel

9.3.1 Subject to the exclusions in clause 9.4, Qantas Points may be earned for paid air travel including when using Points Plus Pay, but excluding any Flight Rewards, on regular scheduled flights where the Qantas flight number or the flight number of the applicable oneworld Member Airline or Airline Partner is shown on the Itinerary ('Eligible Flight').

9.3.2 Qantas Points may be earned for each Flight Segment travelled on Eligible Flights by a Member. The number of Qantas Points earned is either:

(a) specified in the Airline Earning Tables; or
(b) calculated using the shortest distance on the surface of the globe between the origin and destination of the Flight Segment, regardless of any intermediate stops.

9.3.3 The Minimum Points Guarantee applies only to the Eligible Flight Segments specified as eligible for Qantas Points earn in the Airline Earning Tables. Subject to the exclusions in clause 9.4, if the number of Qantas Points otherwise earned on those flights after the application of any applicable bonus would be less than the applicable Minimum Points Guarantee specified in the Minimum Points Guarantee Table(s), the Member will earn the Minimum Points Guarantee specified in the Minimum Points Guarantee Table(s).

9.4 Qantas Points are not earned on all flights

9.4.1 For the purposes of earning Qantas Points, Status Credits and the Minimum Points Guarantee, Eligible Flights exclude Codeshare Flights where the Operating Carrier is Qantas, a oneworld Member Airline or an Airline Partner aircraft, and where another airline's flight number is entered on the ticket, unless that flight has been specified by Qantas Loyalty as an Eligible Flight.

9.4.2 It is your responsibility to check whether a proposed booking is eligible to earn Qantas Points, Status Credits or the Minimum Points Guarantee and, if so, how many Points or Status Credits will be earned.  Qantas Points, Status Credits and the Minimum Points Guarantee, are not earned for travel on:

(a) flights or booking classes that are not listed in or are excluded in the Airline Earning Tables;
(b) infant fares (infant fares do not include infants travelling in their own paid seat);
(c) charter flights;
(d) freighter flights;
(e) free tickets;
(f) Flight Rewards; 
(g) travel industry rebated tickets; 
(h) competition prize tickets;
(i) transport other than air transport unless specified by Qantas;
(j) tickets acquired at an auction; or
(k) tickets which are restricted from earning Qantas Points or are subject to any specific provisions excluding the accumulation of Qantas Points.

9.5 Status Bonus

9.5.1 A Status Bonus will be applied at the applicable rate specified on the Qantas website for Silver, Gold, Platinum and Platinum One Members for those Eligible Flights to which a Status Bonus is expressed to apply. For this purpose, the Member's tier is determined at the time the Eligible Flight was flown. Status Bonuses do not apply to Flight Rewards.

9.5.2 Applicable bonuses are added to the applicable Base Rate for the flight flown.

9.6 Earning Qantas Points for hotel stays (offered by hotel partners)

9.6.1 Qantas Points in relation to goods and services of hotel Non-airline Partners are earned in accordance with the rates and terms and conditions determined by the hotel and are subject to change. Members should check the applicable rates, terms and conditions with the relevant hotel before purchasing any such products or services. A list of hotel Non-airline Partners is available at the Qantas website.

9.6.2 Qantas Points may be earned only by the Member whose name appears on the invoice for the hotel stay and by only one Member per hotel stay. Qantas Points cannot be split between two or more Members occupying the same room.

9.6.3 Qantas Points are awarded for hotel stays purchased at rates deemed eligible by the hotel. Unless otherwise specified by the hotel, Qantas Points will not be earned for stays of the following types: 

(a) stays purchased as part of package holidays;
(b) free hotel stays; 
(c) stays at industry discount rates; 
(d) stays at group rates or other special promotional rates; or
(e) stays using Reward vouchers or discount certificates.

9.6.4 For hotel stays where Qantas Points are earned on the basis of the amount spent, unless otherwise specified by the hotel on the Qantas website, Qantas Points are earned on the total amount for accommodation, meals, beverages, phone and laundry charged to the room account.

9.6.5 For hotel stays where Qantas Points are earned on a per stay basis, unless otherwise specified by the hotel on the Qantas website, consecutive nights at the same hotel will be considered as one stay, regardless of the number of check-ins.

9.6.6 This clause 9.6 does not apply to Qantas Points earned at hotels offered by Qantas Loyalty, as opposed to offers made by the hotel partner. Additional terms and conditions for earning Qantas Points offered by Qantas Loyalty for booking selected hotels on the Qantas website apply and are available on that site.

9.7 Earning Qantas Points for car rentals

9.7.1 Qantas Points in relation to goods and services of car rental partners are earned in accordance with the rates and terms and conditions determined by the car rental company and are subject to change. Members should check the applicable rates, terms and conditions with the relevant car rental company before purchasing any such products or services.

9.7.2 Qantas Points may be earned only by the Member whose name appears on the invoice for the car rental and by only one Member per car rental. Qantas Points cannot be split between two or more Members participating in the same car rental.

9.7.3 Qantas Points are awarded for car rentals purchased at rates deemed eligible by the car rental company on the Qantas website. Unless otherwise specified by the car rental company, Qantas Points will not be earned for car rentals of the type described below:

(a) car rentals purchased as part of package holidays;
(b) free car rentals; 
(c) car rentals at industry discount rates; 
(d) car rentals at group rates or other special promotional rates; or
(e) car rentals using Reward vouchers or discount certificates.

9.7.4 If Qantas Points are earned on the basis of the amount spent, only charges relating to time and distance usage will accrue Qantas Points. Qantas Points will not be earned in relation to taxes (including GST) or for charges for insurance, petrol, use of car phones and other miscellaneous charges.

9.7.5 If Qantas Points are earned on a per rental basis, consecutive daily rentals within the same city are considered as one rental.

9.8 Other ways to earn Qantas Points or receive Benefits

9.8.1 The Qantas Group has arrangements with some other Non-airline Partners in relation to the awarding of Qantas Points to Members. Such arrangements may change from time to time and may include the awarding of Qantas Points for participation in loyalty schemes or promotions, as purchasing incentives and as performance incentives. The Qantas Group may, from time to time, participate in other such arrangements or approve other ways in which Members may earn Qantas Points or be eligible for Rewards or Benefits (and additional terms and conditions applicable to earning those Qantas Points, Rewards or Benefits will be made available by the applicable partner and/or at or through the Qantas website).

9.8.2 Qantas Points may also be earned in the Qantas Business Rewards Program subject to the Qantas Business Rewards Terms.

10. Activity Statements

10.1 Members may access their Membership Account information and view their Activity Statements without charge at the Qantas website.

10.2 Members may request statements in hard copy form from the Frequent Flyer Service Centre. A Statement Request Fee (see the Fee Schedule) applies.

11. Family transfers

11.1 A Member may transfer Qantas Points to an Eligible Family Member on the following basis:

(a) the Eligible Family Member receiving the Qantas Points must be a Member before the transfer is made;
(b) the Member transferring the Qantas Points must specify the name and Membership number of, and nature of their relationship with, the Eligible Family Member receiving the Qantas Points;
(c) a transfer must be for at least 1,500 Qantas Points, and must be in whole numbers of Qantas Points;
(d) once Qantas Points have been transferred, the transfer cannot be reversed or cancelled by either the Member transferring the Qantas Points or the recipient;
(e) we are not responsible for any incorrect transfers and will not refund any Qantas Points incorrectly or mistakenly transferred, unless we caused the error; and
(f) family transfers do not count as earning for the purposes of the Points Club Program, or activity for the purpose of preventing Qantas Points from expiring.

11.2 All transfers of Qantas Points to an Eligible Family Member which are completed by telephone will incur a Reward Assistance Fee (see Fee Schedule), unless otherwise specified by Qantas.

11.3 Members must not require or receive any consideration (in the form of a payment or otherwise) for any transfer to an Eligible Family Member.

11.4 Members should note that such a transfer may have tax implications. Members are advised to check with their accountant or tax adviser for further information.

11.5 Family transfers may be made at the Qantas website, or by such other method advised by Qantas Loyalty from time to time.

12. Redeeming Qantas Points for Rewards

12.1 Reward availability is limited.

12.2 In addition to the Qantas Points required for a Reward, Members must pay any other amounts quoted at the time of booking (including applicable taxes, fees and carrier charges) and any applicable Reward Assistance Fees.

12.3 If you make a change to a Reward, then you will need to pay:

(a) any additional Qantas Points or money required for the new Reward booking;
(b) a Change Fee;
(c) any additional applicable taxes, fees and carrier charges; and
(d) where applicable, a Service Fee.

12.4 Rewards may be subject to personal income or other tax assessment. Members are advised to check with their accountant or tax adviser for further information.

12.5 Members may assign Rewards that they obtain through Qantas Frequent Flyer to their Eligible Family Member subject to any terms and conditions applicable to the Reward. However, there may be tax implications on such a transfer.

12.6 The terms and conditions applicable to a Reward redemption will be those in force at the time the Qantas Points are redeemed for that Reward.

12.7 The number of Qantas Points that must be redeemed in relation to a particular Reward or booking are determined by Qantas Loyalty. We may require a minimum number of Qantas Points be redeemed when using Points Plus Pay. We do not give any warranty or make any representation in relation to the underlying value of any Rewards.

12.8 Members must have at least the number of Qantas Points required to redeem the chosen Reward in their account at the time the booking or redemption is processed. Any payment of a money amount required to obtain a Reward must be paid using an Accepted Payment Card at the time of booking or redemption.

12.9 We may charge a fee for use of certain Accepted Payment Cards.

12.10 Any credit or refund made to a Member under these Terms will be made:

(a) in Qantas Points to the extent that the Member redeemed Qantas Points to obtain the Reward; and
(b) in money refunded to the Member's Accepted Payment Card to the extent that the Member paid money to obtain the Reward, less any applicable fee.

12.11 Qantas Points cannot be converted to or exchanged for money.

12.12 Qantas Loyalty may make (or may arrange for third parties to make) other Rewards available for redemption through Qantas Frequent Flyer for a specified period. Details and any additional terms and conditions applicable to those other Rewards will be provided by the applicable Reward supplier and/or at or through the Qantas website.

13. Redeeming Qantas Points for Flight Rewards

13.1 General

13.1.1 This clause 13 applies to all Flight Rewards. Further provisions specific to Classic Flight Rewards and Classic Plus Flight Rewards are set out in clauses 14 and 15 respectively.

13.1.2 All Flight Rewards are governed by and subject to the Fare Rules applicable to that Flight Reward and these Terms at the time of booking and can be viewed at the Qantas website. To the extent of any inconsistency, these Terms prevail over the Fare Rules (except as to the liability for airline travel which is governed by the applicable Fare Rules).

13.1.3 Flight Rewards must not be bought, sold, assigned, transferred or acquired other than in accordance with these Terms and the applicable Fare Rules. Qantas, acting reasonably, may cancel, confiscate or refuse to honour any Flight Reward obtained or dealt with by the Member contrary to these Terms or the Fare Rules and, if travel has commenced, any continued travel will be at the passenger's expense.

13.1.4 Flight Rewards are available only to Members and their Eligible Family Members. Members will be required to provide Membership details prior to obtaining a Flight Reward. Eligible Family Members may use the Flight Reward whether the Member travels with them or not. A Flight Reward issued for an Eligible Family Member must be redeemed in the name of the Eligible Family Member as shown on their passport or any other identification acceptable to Qantas Loyalty.

13.1.5 Despite any other provision of these Terms, all travel is subject to the applicable carrier's Conditions of Carriage.

13.2 Flight Rewards - booking

13.2.1 The number of Qantas Points required to redeem a Flight Reward, and the Fare Rules applicable to that Flight Reward, may be different depending on the type of Flight Reward chosen. It is recommended that Members consider the Fare Rules for each Flight Reward type before making a booking.

13.2.2 Bookings for Flight Rewards will not be considered accepted until the required Qantas Points have been redeemed and any required payment has been made by Accepted Payment Card (including authorisation by the merchant bank or other form of payment administrator).

13.2.3 A Flight Reward Itinerary must contain no more than 16 Segments (including any Surface Segments).

13.2.4 Open-dated Flight Segments are not permitted in Flight Reward Itineraries. A Flight Reward booking must be a confirmed booking and may not be waitlisted.

13.2.5 If the Member is 15 years of age or younger, reservations must be made on their behalf by their parent or legal guardian. Note: restrictions and conditions apply to unaccompanied minors for all Flight Rewards and different airlines apply different restrictions, conditions and definitions of what constitutes an 'unaccompanied minor'.

13.3 Flight Rewards - ticketing and ticket validity

13.3.1 All Flight Reward bookings must be ticketed by E-Ticket.

13.3.2 Qantas Loyalty will arrange for the E-Ticket receipt to be sent to the email address in the redeeming Member's Membership Account. You can request that the E-Ticket also be sent to an alternative email address entered on the passenger page at the time of booking.

13.3.3 A Flight Reward cannot be changed into a different type of Flight Reward, for example, a Classic Flight Reward cannot be changed into a Classic Plus Flight Reward or vice versa. A Flight Reward cannot be changed into a non-Flight Reward or vice versa.

13.3.4 Flight Reward tickets will be valid for one year from the original ticketed departure date and all travel must be completed within 12 months of first departure, unless otherwise specified

14. Classic Flight Rewards

14.1 Classic Flight Rewards - general

14.1.1 Classic Flight Rewards are subject to airline inventory management and availability is limited. Qantas, oneworld Member Airlines and Airline Partners (including Jetstar Airlines) set the number of Classic Flight Reward seats available to Members at their absolute discretion. The number of Classic Flight Reward seats available will depend on the flight, date, season, destination and commercial demand. Some flights may not have any Classic Flight Reward seats available. Once Classic Flight Reward seats on a flight have been filled there may be no more Classic Flight Reward seats available on that flight. 

14.1.2 From time to time, Classic Flight Reward blackouts may apply on particular flights operated by Qantas, oneworld Member Airlines and Airline Partners (including Jetstar Airlines). Contact us for information on specific Classic Flight Reward blackouts.

14.1.3 The number of Qantas Points required to redeem a Classic Flight Reward is published in the Classic Flight Reward tables available on the Qantas website and is subject to change in accordance with clause 3.

14.2 Classic Flight Rewards - booking

14.2.1 Classic Flight Rewards booked on the Qantas website may be booked between 353 days and up to:

(a) two hours (domestic flights); and
(b) four hours (international flights), before the scheduled departure time.

Bookings made outside of the Qantas website may be booked between 353 days and 24 hours before departure unless otherwise stated.

Note that different minimum booking times may apply for some departure points or partner airlines.

14.2.2 Classic Flight Rewards may be booked without incurring a booking fee online at the Qantas Website. Classic Flight Reward bookings made or completed by telephone will incur a Reward Assistance Fee, per passenger (see the Fee Schedule).

14.2.3 In addition to the Qantas Points required for a Classic Flight Reward, Members must pay (or, where offered, redeem Qantas Points for) all amounts quoted at the time of booking and any applicable Reward Assistance Fees. 

14.2.4 For children aged two years or older, the full number of Qantas Points required to redeem a Classic Flight Reward will apply.

14.2.5 Infants under two years, and not occupying a seat, travel without the need to redeem Qantas Points as long as the accompanying adult is travelling on a Classic Flight Reward. There is a limit of one infant per adult travelling on a Classic Flight Reward. Taxes, fees and carrier charges (including GST) may be payable in relation to infants as specified by Qantas Loyalty at the time a Member books a Classic Flight Reward.

14.2.6 A Classic Flight Reward Itinerary must contain no more than one departure from the city or country of first departure on that Itinerary.

14.2.7 Members cannot waitlist when using Classic Flight Reward tickets.

14.2.8 Classic Flight Rewards are not available on Codeshare Flights unless otherwise specified on the Qantas website. Classic Flight Rewards must be booked using the airline code (e.g. QF for Qantas) of the Operating Carrier unless otherwise specified by Qantas Loyalty.

14.2.9 Not all routes and cabin classes of Airline Partners and oneworld Member Airlines are available for Classic Flight Rewards. Exclusions and limitations may change from time to time. Qantas Loyalty does not guarantee the continued availability of any particular route or cabin class for Classic Flight Rewards.

14.3 Classic Flight Rewards - Qantas and Airline Partners only bookings

14.3.1 The Qantas Points required for a Classic Flight Reward Itinerary will be calculated as a one way Trip or series of one way Trips and will be the sum of the Qantas Points required for each Trip in that Itinerary.

14.3.2 Any Trip using the Qantas, Jetstar or Partner Classic Flight Reward tables (see the Qantas website for the tables) must be no more than a distance of 24,135 kilometres (15,000 miles). Longer journeys must be broken into separate Trips.

14.3.3 Where mixed-class travel is booked on a Trip, the Qantas Points required for that Trip will be calculated using the lowest quoted Qantas Points level of either:

(a) the Qantas Points level for the highest class of travel flown on that Trip; or
(b) the sum of Qantas Points, breaking the Trip into multiple Trips wherever the class of travel changes between sectors within a Trip.

14.4 Classic Flight Rewards - oneworld Classic Flight Rewards bookings

14.4.1 A oneworld Classic Flight Reward is a Classic Flight Reward Itinerary that includes travel on at least two oneworld Member Airlines other than Qantas and does not include any travel on any airline that is not a oneworld Member Airline.

14.4.2 Classic Flight Rewards using the oneworld Classic Flight Reward table (see the Qantas website for the table) must be no more than a distance of 56,315 kilometres (35,000 miles). Longer journeys must be broken into separate Itineraries.

14.4.3 A one way oneworld Classic Flight Reward Itinerary will be charged as a return Itinerary. Itineraries finishing in a port other than the port of origin must include the distance to return directly to the port of origin when calculating the number of Qantas Points required to redeem the Flight Reward and the maximum distance for the Itinerary.

14.4.4 The following Stopover conditions apply to oneworld Classic Flight Rewards:

(a) up to five free Stopovers are permitted;
(b) more than five Stopovers are not permitted;
(c) only one Stopover is permitted in any one city in the Itinerary; and 
(d) only two Transfers may be taken at any one city in the Itinerary.

14.4.5 Surface Segments are permitted as part of oneworld Classic Flight Reward Itineraries, but the distance between the disembarkation point and the next embarkation point will be included in the Reward Point zone calculation for that Itinerary.

14.4.6 Where mixed-class travel is booked in a oneworld Classic Flight Reward, the whole Itinerary will be calculated using the Qantas Points level for the highest class booked.

14.5 Classic Flight Rewards (excluding those forming part of Combined Flight Reward Bookings) - changes

14.5.1 Except as otherwise stated in this clause 14.5 and clauses 14.7 and 14.8, changes are not permitted to any Classic Flight Reward. Any permitted changes are subject to Classic Flight Reward availability.

14.5.2 If an Itinerary includes one or more Qantas Classic Flight Reward Segment(s) and one or more Classic Plus Flight Reward Segment(s), and you change:

(a) one or more Qantas Classic Reward Segment(s) and one or more Classic Plus Reward Segment(s); or 
(b) only the Classic Plus Flight Reward Segments, 

then any changes in the booking to those Segments may only be made in accordance with the conditions set out in clause 15.2 and this clause 14.5 will not apply.  

14.5.3 If an Itinerary includes one or more Qantas or Airline Partner Classic Flight Reward Segment(s) and one or more Classic Plus Flight Reward Segment(s), and you change:

(a) both the Airline Partner Classic Flight Reward Segment and the Classic Plus Flight Reward Segment(s); or 
(b) only the Classic Flight Reward Segment(s); or
(c) only the Classic Plus Flight Reward Segment, 

then any changes in the booking to those Segment(s) may only be made in accordance with the conditions outlined in clause 14.7 and this clause 14.5 will not apply.

14.5.4 If an Itinerary includes Classic Flight Reward Segment(s) and non-Flight Reward Segment(s), then any changes to any Classic Flight Reward Segment(s) in the combined booking may only be made in accordance with the conditions outlined in clause 14.8 and this clause 14.5 will not apply.

14.5.5 Classic Flight Rewards may be changed prior to ticketing without incurring a Change Fee, however, any changes will be subject to this clause 14.5 and to the advance purchase and validity provisions set out in clauses 13.3.4 and 14.2.1. Once ticketed a Change Fee per passenger will apply (see the Fee Schedule).

14.5.6 No changes will be permitted on the Qantas website to any Classic Flight Reward within 24 hours before departure of each Flight Segment on the Itinerary.

14.5.7 Any change made by telephone will incur a Service Fee per passenger (see the Fee Schedule) in addition to any applicable Change Fee.

14.5.8 Changes that incur a Change Fee (see the Fee Schedule) can be made only by the Member who originally redeemed Qantas Points for that Reward and only if that Member has sufficient Qantas Points to cover the applicable fees.

14.5.9 No changes requiring ticket reissue will be allowed to any international Classic Flight Reward within 24 hours before departure from the point of origin of the first Flight Segment on the Itinerary.

After ticketing and up to 24 hours prior to commencement of any travel on the Itinerary - all Itineraries

14.5.10 Subject to this clause 14.5, the following changes are permitted and a Change Fee per passenger will apply (see the Fee Schedule):

(a) change to flight number; 
(b) change to date of travel;
(c) change to class of travel;
(d) change to any Segment routing or airline; and
(e) change to name (only for Flights with a Qantas (QF) flight number on the ticket that are operated by Qantas).

After commencement of travel on an Itinerary and up to 24 hours prior to commencement of any subsequent Flight Segments – wholly domestic Australia Itineraries

14.5.11 Subject to this clause 14.5, the following changes are permitted and a Change Fee per passenger will apply (see the Fee Schedule):

(a) change to flight number; 
(b) change to date of travel;
(c) change to class of travel;
(d) change to a direct or indirect Segment routing without a Stopover (provided that the origin city, the destination city, and the airline remain unchanged).

Within 24 hours before departure of any Flight Segment - wholly domestic Australia Itineraries

14.5.12 The following changes are permitted and a Change Fee per passenger will apply (see the Fee Schedule): 

(a) change to flight number; and
(b) change to date of travel.

Within 24 hours before departure of any Flight Segment - international Itinerary (i.e. it contains one or more Flight Segments that are not within Australia) 

14.5.13 The following changes are permitted to Qantas Flight Segments. A Change Fee will apply (see the Fee Schedule):

(a) change to flight number; and
(b) change to date of travel. 

14.5.14 Changes to partner Flight Segments are only permitted up to 24 hours prior to the commencement of any travel on the Itinerary.  

14.6 Classic Flight Rewards (excluding those forming part of Combined Flight Reward Bookings) - cancellation and refunds

Note:  This clause 14.6 also applies to:

(a) Classic Plus Flights Rewards; and
(b) an Itinerary containing a Classic Flight Reward and a Classic Plus Flight Reward.

14.6.1 Clause 14.6 is subject to the Qantas Conditions of Carriage and the Australian Consumer Law. You may be entitled to a refund or other remedy under the Australian Consumer Law depending on the circumstances. If so, no fee (in cash or Qantas Points) will apply to that refund or other remedy.

14.6.2 Tickets issued for travel on Qantas, oneworld Member Airlines or Airline Partners (including Jetstar Airlines) may be submitted for refund and re-credit prior to commencement of any travel on the Itinerary. A Cancellation Refund Fee (see the Fee Schedule) will apply.

14.6.3 Once any travel has commenced on a Classic Flight Reward, the Reward is considered used, even if the remaining travel is not completed. Qantas Points will not be re-credited to the Member's account for unused ticket coupons.

14.6.4 If a Classic Flight Reward is cancelled by the airline and reasonable alternative travel cannot be arranged, as determined by Qantas acting reasonably, Qantas will waive the Cancellation Refund Fee on the Reward submitted for refund and will re-credit the applicable number of Qantas Points.

14.6.5 If a Member fails to board a Flight Segment (no show) of an Itinerary containing only Classic Flight Reward Segments, then the no show segment will be forfeited and the remaining Segments (if any) will be cancelled. Any cancelled Segments will only be reinstated if Classic Flight Reward seats are available. If any Segments are reinstated, the Reinstatement Fee will apply (see the Fee Schedule). In addition, the Qantas Points required for the entire Itinerary including no show, travelled and reinstated Segments will be recalculated and any additional Qantas Points required will be deducted from the Member's account.

14.7 Classic Flight Reward Itineraries also containing a Classic Plus Flight Reward - changes

14.7.1 Except as otherwise stated in this clause 14.7, and clauses 14.5 and 14.8, changes are not permitted to any Flight Reward. Any permitted changes are subject to Flight Reward availability. 

14.7.2 Flight Rewards may be changed prior to ticketing without incurring a Change Fee, however, any changes will be subject to this clause 14.7 and to the advance purchase and validity provisions set out in clauses 13.3.4 and 15.1.2. Once ticketed a Change Fee per passenger will apply (see the Fee Schedule). 

14.7.3 Any change made by telephone will incur a Service Fee per passenger (see the Fee Schedule) in addition to any applicable Change Fee. 

14.7.4 Changes that incur a Change Fee (see the Fee Schedule) can be made only by the Member who originally redeemed Qantas Points for that Reward and only if that Member has sufficient Qantas Points to cover the applicable fees. 

14.7.5 You can only change the Classic Flight Reward Segment to another Classic Flight Reward Segment and a Classic Plus Flight Reward Segment to another Classic Plus Flight Reward Segment of the same or higher fare. Any fare difference between the fare for your new booking and the original fare must be paid in money. In addition, a Change Fee (see the Fee Schedule) per passenger will apply. 

14.7.6 No changes requiring ticket reissue will be allowed to any international Flight Reward within 24 hours before departure from the point of origin of the first Flight Segment on the Itinerary. 

After ticketing and up to 24 hours prior to commencement of any travel on the Itinerary – all Itineraries  

14.7.7 Subject to this clause 14.7, the following changes are permitted and a Change Fee per passenger will apply (see the Fee Schedule): 

(a) change to flight number;  
(b) change to date of travel; 
(c) change to class of travel; 
(d) change to any Segment routing or airline; and 
(e) change to name (only for Flights with a Qantas (QF) flight number on the ticket that are operated by Qantas). 

After commencement of travel on an Itinerary and up to 24 hours prior to commencement of any subsequent Classic Plus Flight Reward Segment  

14.7.8 Subject to this clause 14.7, the following changes are permitted and a Change Fee per passenger will apply (see the Fee Schedule): 

(a) change to flight number; and 
(b) change to date of travel. 

Within 24 hours before departure of any Classic Flight Reward Segment - international Itinerary (i.e. it contains one or more Flight Segments that are not within Australia)  

14.7.9 The following changes are permitted to Qantas Flight Segments. A Change Fee will apply (see the Fee Schedule): 

(a) change to flight number; and 
(b) change to date of travel.  

14.7.10 Changes to partner Flight Segments are only permitted up to 24 hours prior to the commencement of any travel on the Itinerary.  

14.8 Combined Flight Reward Bookings (Classic Flight Rewards) – changes

14.8.1 If you change a Reward Segment then the most restrictive Fare Rules of any Segment in the Itinerary, that are not Reward Segments (“Commercial Fare”), will apply. Any additional payments associated with changes to any Classic Flight Reward Segment(s) of such bookings (other than for refunds) must be paid with money.

14.9 Combined Flight Reward Bookings (Classic Flight Rewards) - cancellations and refunds

14.9.1 Clause 14.9 is subject to the Qantas Conditions of Carriage and the Australian Consumer Law.  You may be entitled to a refund or other remedy under the Australian Consumer Law depending on the circumstances. If so, no fee (in cash or Qantas Points) will apply to that refund or other remedy.

14.9.2 The most restrictive Fare Rules of any Segment(s), that are not Flight Reward(s), apply to any cancellations and/or refunds of any part of the Itinerary, together with the following provisions:

(a) If a refund is requested: 
(i) prior to travel commencing; and 
(ii) the money paid to obtain the Classic Flight Reward Segment(s) is equal to or greater than the cancellation fee (or refund fee) specified in the applicable Fare Rules, 
then the refund of the Classic Flight Reward Segment(s) will be made by re-crediting Qantas Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the applicable Fare Rules. 

(b) If a refund is requested:
(i) prior to travel commencing; and 
(ii) the money paid to obtain the Classic Flight Reward Segment(s) is less than the cancellation fee (or refund fee) specified in the applicable Fare Rules, 
then the refund of the applicable Segment(s) will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.

(c) If a refund is requested:
(i) prior to travel commencing when combined with a non-refundable fare; or
(ii) after travel has commenced, 
then the refund of the Classic Flight Reward Segment(s) will be made by re-crediting only the Refundable Proportion of Qantas Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card. A Cancellation Refund Fee (see the Fee Schedule) will apply and fee will be collected in Points.

(d) For bookings made on or after 8 April 2024. Not all fares are refundable – refer to the applicable fare rules. Where refunds are permitted, they must be taken as a refund and not as a flight credit.

14.9.3 For bookings made up to 7 April 2024, unless stated otherwise in these Terms, if:

(a) a Classic Flight Reward Segment or Segments of a Combined Classic Flight Reward Booking is cancelled; and 
(b) the applicable Fare Rules provide that the original fare may be used as a credit towards the payment of a new fare; and 
(c) the original fare or commercial ticket value (as referred to in the applicable Fare Rules) is required for this purpose, 
then the original fare or commercial ticket value of the Classic Flight Reward Segment(s) will be calculated as the remaining dollar value of the unused ticket determined in accordance with the Fare Rules. 

15. Classic Plus Flight Rewards

15.1 Classic Plus Flight Rewards – booking

15.1.1 Classic Plus Flight Rewards are subject to airline inventory management.  Qantas may set the number of Classic Plus Flight Reward seats available to Members at its absolute discretion. The number of Classic Plus Flight Reward seats available will depend on the flight, date, season, destination and commercial demand. Some flights may not have any Classic Plus Flight Reward seats available. Once Classic Plus Flight Reward seats on a flight have been filled there may be no more Classic Plus Flight Reward seats available on that flight. 

15.1.2 Classic Plus Flight Rewards are only available on Qantas marketed and operated flights to Qantas international destinations as one way or return Itineraries. Classic Plus Flight Rewards are not available on Codeshare Flights unless otherwise specified on the Qantas website. They can only be booked on the Qantas website between 353 days and up to four hours before the flight’s scheduled departure.

15.1.3 The number of Qantas Points required to redeem a Classic Plus Flight Reward including children (aged two years or older) and infants (under two years) will be quoted on the Qantas website at the time of booking.  The Qantas Points quoted will be based on the lowest Commercial Fare available at the time of booking.  There is no fixed relationship between the Commercial Fare and the Qantas Points required. 

15.1.4 In addition to the Qantas Points required for a Classic Plus Flight Reward, Members must pay (or, where offered, redeem Qantas Points for) all amounts quoted at the time of booking. 

15.1.5 A Classic Plus Flight Reward Itinerary must contain no more than one departure from the city or country of first departure on that Itinerary.

15.1.6 Members cannot waitlist when using Classic Plus Flight Reward tickets.

15.2 Classic Plus Flight Rewards (excluding those forming part of Combined Flight Reward Bookings) - changes

15.2.1 Except as otherwise stated in this clause 15.2 and clauses 14.7 and 15.4, changes are not permitted to any Classic Plus Flight Reward. Any permitted changes are subject to Classic Plus Flight Reward availability.

15.2.2 If an Itinerary includes one or more Classic Plus Flight Reward Segment(s) and one or more non-Reward Segments(s), then any changes to any Classic Plus Flight Reward Segment(s) in the Itinerary may only be made in accordance with the conditions outlined in clause 15.4 and this clause 15.2 will not apply.

15.2.3 Classic Plus Flight Rewards may be changed prior to ticketing without incurring a Change Fee, however, any changes will be subject to this clause 15.2 and to the advance purchase and validity provisions set out in clauses 13.3.4 and 15.1.2. Once ticketed a Change Fee per passenger will apply (see the Fee Schedule).

15.2.4 Any change made by telephone will incur a Service Fee per passenger (see the Fee Schedule) in addition to any applicable Change Fee.

15.2.5 Changes that incur a Change Fee (see the Fee Schedule) can be made only by the Member who originally redeemed Qantas Points for that Reward and only if that Member has sufficient Qantas Points to cover the applicable fees.

15.2.6 No changes will be permitted to a Flight Segment in an Itinerary within 24 hours before departure of that Segment.

15.2.7 You can only change a Classic Flight Reward Segment to another Classic Flight Reward Segment and a Classic Plus Flight Reward Segment to another Classic Plus Flight Reward Segment of the same or higher fare. Any fare difference between the fare for your new booking and the original fare must be paid in money. In addition, a Change Fee (see the Fee Schedule) per passenger will apply.

After ticketing and up to 24 hours prior to commencement of any travel on the Itinerary – all Itineraries 

15.2.8 Subject to this clause 15.2, the following changes are permitted and a Change Fee per passenger will apply (see the Fee Schedule):

(a) change to flight number; 
(b) change to date of travel;
(c) change to class of travel;
(d) change to any Segment routing or airline; and
(e) change to name (only for Flights with a Qantas (QF) flight number on the ticket that are operated by Qantas).

After commencement of travel on an Itinerary and up to 24 hours prior to commencement of any subsequent Flight Segment 

15.2.9 Subject to this clause 15.2, the following changes are permitted and a Change Fee per passenger will apply (see the Fee Schedule):

(a) change to flight number; and
(b) change to date of travel.

15.3 Classic Plus Flight Rewards (excluding those forming part of Combined Flight Reward Bookings) - cancellation and refunds

15.3.1 Refer to clause 14.6 for rules relating to cancellations and refunds.

15.4 Combined Flight Reward Bookings (Classic Plus Flight Rewards) - changes

15.4.1 If you change both a Reward Segment and non-Reward Segment, the most restrictive Fare Rules of any Segment, that are not Reward Segments (“Commercial Fare”), will apply. Any additional payments associated with changes to such bookings (other than for refunds) must be paid with money.

15.4.2 If you change only a Reward Segment then the Classic Plus Flight Reward rules in clause 15.2 will apply

15.5 Combined Flight Reward Bookings – (Classic Plus Flight Rewards) cancellations and refunds

15.5.1 Clause 15.5 is subject to the Qantas Conditions of Carriage and the Australian Consumer Law.  You may be entitled to a refund or other remedy under the Australian Consumer Law depending on the circumstances. If so, no fee (in cash or Qantas Points) will apply to that refund or other remedy.

15.5.2 The most restrictive Fare Rules of any Segment(s), that are not Flight Reward(s), apply to any cancellations and/or refunds of any part of the Itinerary, together with the following provisions:

(a) If a refund is requested:
(i) prior to travel commencing; and 
(ii) the money paid to obtain the Classic Plus Flight Reward Segment(s) is equal to or greater than the cancellation fee (or refund fee) specified in the applicable Fare Rules,
then the refund of the Classic Plus Flight Reward Segment(s) will be made by re-crediting Qantas Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the applicable Fare Rules. 

(b) If a refund is requested:
(i) prior to travel commencing; and
(ii) the money paid to obtain the Classic Plus Flight Reward Segment(s) is less than the cancellation fee (or refund fee) specified in the applicable Fare Rules,
then the refund of the Classic Plus Flight Reward Segment(s) will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.

(c) If a refund is requested:
(i) prior to travel commencing when combined with a non-refundable fare; or
(ii) after travel has commenced, 
then the refund of the Classic Plus Flight Reward Segment(s) will be made by re-crediting only the Refundable Proportion of Qantas Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card. A Cancellation Refund Fee (see the Fee Schedule) will apply and fee will be collected in Points.

(d) Not all fares are refundable – refer to the applicable fare rules.  Where refunds are permitted, they must be taken as a refund and not as a flight credit.

16. Using Points Plus Pay for flights

16.1 Points Plus Pay - general

16.1.1 The number of Qantas Points required to book a flight using Points Plus Pay and the applicable fare rules will vary depending on the flight, date, season, destination and commercial demand.  

16.1.2 There is no fixed relationship between the cash price charged by the applicable airline for a seat and the Qantas Points required to book using Points Plus Pay.  Not all Qantas and Jetstar special promotional fares can be booked using Points Plus Pay.  Fare Rules for flights booked using Points Plus Pay are different to the Fare Rules applicable to cash fares.

16.2 Points Plus Pay - booking

16.2.1 Points Plus Pay may only be used for flight bookings made at the Qantas website or at the Jetstar website.

16.2.2 Notwithstanding anything else in these Terms, the number of Qantas Points and the amount of any money required when using Points Plus Pay are subject to change and are only valid at the time quoted.  The applicable Fare Rules will also be advised at the time that the Member makes a booking.

16.2.3 The Member will be required to pay any local airport fees and charges collected at the time of check-in including any fees and applicable GST. 

16.2.4 When making a booking using Points Plus Pay on the Jetstar website, the proportion of Qantas Points and money paid will be apportioned at the discretion of Jetstar to fare, taxes, fees, carrier charges and any other products or services that make up the booking. If a booking is delayed or not completed when quoted, the number of Qantas Points and amount of money quoted for the requested Itinerary may change.

16.3 Points Plus Pay - changes

16.3.1 Changes may only be made to a Points Plus Pay booking in accordance with the applicable Fare Rules and these Terms. Any payments associated with changes to a booking (other than for refunds) must be paid with money. For the purposes of calculating any such payments, the original fare or commercial ticket value (as referred to in the Fare Rules) will be calculated as the remaining dollar value of the unused ticket (or booking in the case of Points Plus Pay booking made on the Jetstar website) determined in accordance with the Fare Rules.

16.4 Points Plus Pay - cancellations and refunds

16.4.1 Clause 16.4 is subject to the Qantas Conditions of Carriage and the Australian Consumer Law.  You may be entitled to a refund or other remedy under the Australian Consumer Law depending on the circumstances. If so, no fee (in cash or Qantas Points) will apply to that refund or other remedy.

16.4.2 A refund will only be made in accordance with the applicable Fare Rules and these Terms, and the following provisions:

(a) If a refund is requested: 
(i) prior to travel commencing; and 
(ii) the money paid towards the Points Plus Pay booking is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Rules; and 
(iii) the original booking was not made on the Jetstar website, 
then the refund will be made by re-crediting Qantas Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Rules. 

(b) If a refund is requested: 
(i) prior to travel commencing; and 
(ii) the money paid towards the Points Plus Pay booking is less than the cancellation fee (or refund fee) specified in the Fare Rules; and 
(iii) the original booking was not made on the Jetstar website, 
then the refund of the booking will be made by re-crediting only the Refundable Proportion of Qantas Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.

(c) If a refund is requested: 
(i) after travel has commenced; and 
(ii) the original booking was not made on the Jetstar website, 
then the refund will be made by re-crediting only the Refundable Proportion of Qantas Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.

(d) If a refund is requested:
(i) prior to any travel commencing; and
(ii) the original booking was made on the Jetstar website; and 
(iii) the money paid towards the Points Plus Pay booking is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Rules, 
then the refund of the booking or any other product or service that makes up part of the booking will be made by re-crediting Qantas Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Rules.

(e) If a refund is requested:
(i) before or after travel has commenced; and 
(ii) the original booking was made at on the Jetstar website; and
(iii) the money paid to obtain the Points Plus Pay booking is less than the cancellation fee (or refund fee) specified in the Fare Rules, 
then the refund of the booking or any other product or service purchased as part of the booking will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member’s account and refunding only the Refundable Proportion of the money paid to the Member’s Accepted Payment Card.

(f) Requests for refunds may only be made via telephone to the Qantas or Jetstar Contact Centre as applicable.

16.4.3 Unless stated otherwise in these Terms, if:

(a) a Points Plus Pay booking is cancelled; and 
(b) the applicable Fare Rules provide that the original fare may be used as a credit towards the payment of a new fare; and 
(c) the original fare or commercial ticket value (as referred to in the Fare Rules) is required for this purpose, 
then the original fare or commercial ticket value of the booking will be calculated as the remaining dollar value of the unused ticket (or booking, if booked on the Jetstar website) determined in accordance with the Fare Rules.

17. Classic Upgrade Rewards

17.1 General

17.1.1 Classic Upgrade Rewards may be available by redeeming Qantas Points at the rates displayed in the Classic Upgrade Reward tables on the Qantas website. Classic Upgrade Rewards are subject to capacity controls and availability is limited.

17.1.2 Members must have sufficient Qantas Points for the requested Classic Upgrade Reward both at the time they request the upgrade and when the Reward is confirmed. Qantas Points will be deducted from a Member's account at the time the Classic Upgrade Reward is confirmed.

17.1.3 Classic Upgrade Rewards may be requested on:

(a) eligible paid and confirmed tickets; and 
(b) on Economy and Premium Economy Flight Rewards when:
(i) a service is operated by Qantas, with a Qantas (QF) flight number on the ticket; and
(ii) from time to time on Codeshare Flights that have a Qantas (QF) flight number on the ticket,
in accordance with these Terms.

17.1.4 Classic Upgrade Rewards are not available when travelling on:

(a) Business Class International Flight Rewards;
(b) Discounted Qantas International airfares, booked in E, N, O and Q class (collectively referred to as Discount Economy);
(c) Codeshare Flights that have a Qantas (QF) flight number on the ticket, unless otherwise made available by Qantas Loyalty from time to time.

17.1.5 If a Classic Upgrade Reward is requested on two or more individual Segments shown on a ticket, the Qantas Points required will be quoted separately for each Segment.

17.1.6 The following conditions apply to the use of Classic Upgrade Rewards:

(a) Classic Upgrade Rewards cannot be used in conjunction with an open dated ticket, fares ineligible to earn Qantas Points, a travel industry reduced fare ticket, a prize ticket or any other promotional offer;
(b) Classic Upgrade Rewards can only be requested on the Segments listed on the Itinerary for which the Member has been issued an E-ticket;
(c) Classic Upgrade Rewards may only be used to obtain an upgrade as follows:

(i) Premium Economy (where available) from Economy

  • Discount Economy, Economy, Flexible Economy to Premium Economy;
  • Flight Reward Economy to Premium Economy;

(ii) Business Class (where available) from Economy

  • Discount Economy, Economy, Flexible Economy to Business class;
  • Flight Reward Economy to Business class;

Note: at the time of registration for a Classic Upgrade Reward to Business, Members may also register a request for a Classic Upgrade Reward to Premium Economy (where available). This request will be considered if the Classic Upgrade Reward to Business class is unsuccessful;

(iii) Business Class (where available) from Premium Economy

  • Discount Premium Economy, Premium Economy, Flexible Premium Economy to Business class;
  • Flight Reward Premium Economy to Business class;

(iv) First Class (where available) from Business Class

  • Discount Business, Business or Flexible Business to First class

It is not possible to upgrade to First class other than from Discount Business, Business or Flexible Business;

Note:

(d) Qantas Points and Status Credits will be earned only for the class of travel originally purchased or redeemed, rather than the upgraded class of travel;

(e) the Fare Rules applicable to the fare originally purchased or redeemed will apply, irrespective of upgraded class of travel; and

(f) special meals may not be available in the upgraded class of travel.

17.1.7 Members who have registered a request for a Classic Upgrade Reward will be advised if they are successful either via an SMS message, via Manage Your Booking on the Qantas website or when they check in for their flight.

17.1.8 If the Member cancels or changes a Flight Segment before a Classic Upgrade Reward is confirmed for that segment, the Classic Upgrade Reward request will be cancelled and a new Classic Upgrade Reward request must be made.

17.1.9 If the Member cancels a confirmed Classic Upgrade Reward within 24 hours of scheduled departure, or fails to board a flight for which a Classic Upgrade Reward has been confirmed (no-show), the Member will forfeit the Reward and any Qantas Points used to redeem the Reward, and a seat may no longer be available in the class of travel originally purchased or redeemed. If the Member cancels a confirmed Classic Upgrade Reward more than 24 hours before scheduled departure, the Classic Upgrade Reward will be refunded and will incur a Refund of Unused Classic Upgrade Reward Fee (see the Fee Schedule).

17.1.10 A Member may cancel a request for a Classic Upgrade Reward at any time prior to the time at which Qantas confirms the Reward without forfeiture of Qantas Points.

17.1.11 If there are multiple people travelling in a booking and all passengers are Eligible Family Members, any online request for a Classic Upgrade Reward will apply to each passenger. If a booking includes passengers other than Eligible Family Members, a passenger will need to contact Qantas to split the booking and then the Member will be able to request a Classic Upgrade Reward.

17.1.13 Additional terms and conditions applicable to Classic Upgrade Rewards are set out at the Qantas website at the time of making the request and must be accepted.

17.2 Classic Upgrade Rewards - for travel only within Australia (on flights QF400 and above and travel on domestic legs of flights QF1-299 and QF350-389)

17.2.1 Classic Upgrade Rewards can be requested for a specific flight and date between 353 days and 10 hours prior to scheduled departure of the flight. The awarding of Classic Upgrade Rewards is subject to availability at the time of request. If a Classic Upgrade Reward is available at the time of request, it will be confirmed immediately and Qantas Points will be deducted from the Member's account.

17.2.2 If a Classic Upgrade Reward is not available at the time of request, then the Member will be given the option to register for a Classic Upgrade Reward should one become available in the future on the Member's booked flight. Qantas Loyalty will determine which registered requests for Classic Upgrade Rewards will be awarded, if any, within 90 days of the scheduled flight departure, depending on several factors determined by Qantas, acting reasonably, including the original booked cabin and the Member's Membership tier.

17.2.3 Classic Upgrade Rewards will be confirmed and awarded before other paid upgrade products including, but not limited to, Bid Now Upgrades.

17.2.4 If a Classic Upgrade Reward is requested for an Itinerary that includes an international leg and a domestic leg with the same Qantas (QF) flight number, this will be treated as an international Classic Upgrade Reward. Provisions specific to international Classic Upgrade Rewards are set out in clause 17.3.

17.3 Classic Upgrade Rewards - for international travel (on flights QF1-299 and QF350-389)

17.3.1 Classic Upgrade Rewards can be requested for a specific flight and date by phoning Qantas or, if the Member holds an E-Ticket, at the Qantas website, between 353 days and 10 hours before scheduled departure from the first port of the flight. The awarding of Classic Upgrade Rewards is subject to availability. Requests for Classic Upgrade Rewards will not be accepted within 10 hours of scheduled departure from the port of origin.

17.3.2 Qantas Loyalty will determine which requests for Classic Upgrade Rewards will be awarded, if any, at any time within seven days of the scheduled departure of the flight from its port of origin, depending on several factors determined by Qantas, acting reasonably, including the original booked cabin and the Member's Membership tier.

17.3.3 Classic Upgrade Rewards will be confirmed and awarded before other paid upgrade products including, but not limited to, Bid Now Upgrades.

17.3.4 At the time of the international Classic Upgrade Reward request, if the Member is travelling by themselves, the Member will be given the option to be considered for an upgrade at the airport (if the Classic Upgrade Reward is not confirmed beforehand). Additional terms and conditions applicable to international Classic Upgrade Rewards at the airport will be displayed at the Qantas website at the time of making the Classic Upgrade Reward request and must be accepted prior to making any such request.

17.3.5 When passengers are travelling together but have separate bookings, the awarding of the Classic Upgrade Reward is processed for each booking separately. Qantas and Qantas Loyalty cannot guarantee that both requests will be awarded.

17.3.6 Once a Classic Upgrade Reward has been awarded, the passenger will lose their previous seat allocation, and a seat may no longer be available in the original class if they wish to cancel their Classic Upgrade Reward.

17.3.7 If a Classic Upgrade Reward is requested for an Itinerary that includes an international leg and a domestic leg with the same Qantas (QF) flight number, this will be treated as an international Classic Upgrade Reward.

18. Domestic On Departure Upgrade Rewards

18.1 On Departure Upgrade Rewards may be available by redeeming Qantas Points at the rates and on the terms and conditions published at the Qantas website and in this clause 18. Qantas Points will be deducted from a Member's account at the time that a request is successfully processed.

18.2 On Departure Upgrade Rewards must be requested via the Qantas App and are eligible only to Members who have membership access to domestic Australian Qantas Club lounges. Passengers who require mobility assistance or are requesting an upgrade for an unaccompanied minor may request an upgrade at Australian domestic Qantas Club lounges or domestic Business lounges. They are not available from airport lounges operated by third parties or from QantasLink lounges.

18.3 On Departure Upgrade Rewards may be requested only for a one-cabin class upgrade from:

(i) Discount Economy, Economy, Flexible Economy to Business class;
(ii) Flight Reward Economy to Business class;

on Qantas Australian domestic services (QF400 and above). On Departure Upgrade Rewards are not available on the domestic legs of Qantas operated international services (QF1-299 and QF350-389).

18.4 On Departure Upgrade Rewards may only be requested from three hours before scheduled departure until boarding commences.

18.5 The provision of On Departure Upgrade Rewards is subject to availability in the applicable booking class and airport operational requirements. Special meals may not be available in the upgraded class. Qantas Loyalty may occasionally have to restrict this facility without prior notice on some routes or under special circumstances (for example where there is an unexpected disruption to services resulting in heavy demands on Qantas Club personnel).

18.6 Once confirmed and processed, any Qantas Points redeemed for an On Departure Upgrade Reward will not be re-credited or refunded for any reason, except where the Qantas Points are incorrectly redeemed as a result of an error by Qantas or Qantas Loyalty.

19. Vouchers

19.1 Vouchers are available as Rewards in Australia or New Zealand by redeeming Qantas Points at the levels set out at the Australian Qantas MarketplaceOpens in a new tab or window or New Zealand Qantas MarketplaceOpens in a new tab or window websites for other products and services as determined by Qantas Loyalty. A voucher is valid from the date of issue and for the period specified on the voucher.

19.2 Requests for vouchers may be made via the applicable Qantas Marketplace websites or by phone.

19.3 A voucher cannot be exchanged for money or replaced if lost, stolen, damaged or destroyed, and is issued subject to the conditions on the voucher.

19.4 A voucher covers only the services described on it. Other items, such as meals, laundry or telephone charges for hotels and petrol or insurance for car rentals that are not specified on the voucher, must be paid for by the user.

20. Top-up Points

20.1 If Members do not have sufficient Qantas Points to redeem a particular Reward, they may purchase additional Qantas Points towards that Reward at the rates specified by Qantas Loyalty, subject to the following:

(a) the purchased Qantas Points may only be credited to that Member's account;
(b) the Qantas Points may be purchased only to redeem a specific Reward; 
(c) each purchase must be for a minimum of 1,000 Qantas Points and a maximum of 150,000 Qantas Points, and in such blocks of Qantas Points as Qantas Loyalty may specify;
(d) each Member may purchase additional Qantas Points four times in a 12-month period; 
(e) once Points have been purchased, they cannot be refunded; and 
(f) Members cannot purchase Top-up Points online within 30 days of joining the Qantas Frequent Flyer program.

20.2 The purchase of additional Qantas Points does not guarantee the availability of the Reward.

20.3 All purchases of Qantas Points which are completed by telephone will incur a Reward Assistance Fee (see Fee Schedule), unless otherwise specified by Qantas.

20.4 Qantas Points do not have a monetary value and cannot be converted to money. They cannot be sold, transferred or exchanged other than in accordance with these Terms. The prices for additional Qantas Points do not represent a monetary value for Qantas Points.

21. Membership tiers, Status Credits and Benefits

21.1 Membership tiers

21.1.1 There are five Membership tiers in Qantas Frequent Flyer. The entry tier is Bronze. Members may progress to the higher tiers - Silver, Gold, Platinum and Platinum One - by earning Status Credits.

21.1.2 Status Credits are earned for paid travel including when Points Plus Pay is used (but excluding Flight Rewards other than for Members in the Points Club Program at the time of the flight) on certain regular scheduled flights and fares of Qantas, oneworld Member Airlines, Fiji Airways, Jetstar Airlines, QantasLink, and any other airlines as determined by Qantas Loyalty from time to time. Refer to the Airline Earning Tables on the Qantas website.

21.1.3 Status Credits are not earned for travel on:

(a) certain oneworld Member Airlines and Airline Partner fare types and routes not listed in or that are excluded in the Airline Earning Tables (see the Airline Earning Tables for details);
(b) infant fares (infant fares do not include infants travelling in their own paid seat);
(c) charter flights;
(d) freighter flights;
(e) free tickets;
(f) Flight Rewards (other than for Members in the Points Club Program at time of the flight); 
(g) travel industry rebated tickets; 
(h) competition prize tickets;
(i) tickets acquired at an auction; or
(j) tickets which are restricted from earning Status Credits or are subject to any specific provisions excluding the accumulation of Status Credits.

21.1.4 The number of Status Credits required to attain and retain Silver, Gold, Platinum and Platinum One tiers are published at the status page on the Qantas website.

21.1.5 The travel required in each Membership Year to attain or retain Silver, Gold, Platinum and Platinum One tier must include a minimum of four Eligible Flight Segments where Qantas, QantasLink or a Jetstar Airline is the Marketing Carrier. Flight Rewards do not count towards the four required Eligible Flight Segments.

21.1.6 Membership tiers are valid for a minimum of one year. For example, if a Member has a Membership Year ending 31 December 2023 and that Member qualifies for a higher Membership tier in June 2023, that Member will remain entitled to the applicable higher tier benefits until 31 December 2024.  

21.1.7 Complimentary Qantas Club membership for the period a Member maintains Gold, Platinum and Platinum One tier is provided subject to the Qantas Club terms and conditions.

21.1.8 It is the responsibility of the Member to check whether a proposed booking is eligible to earn Status Credits and if so how many Status Credits will be earned.

21.1.9 Unless otherwise specified by Qantas, Membership tiers, Status Credits and Points Club Program levels do not apply to Qantas Business Rewards Membership Accounts.

21.2 Lifetime recognition

21.2.1 Lifetime recognition may be awarded to Members who achieve certain specified cumulative Status Credit levels.

  • For Members who joined Qantas Frequent Flyer prior to 1 September 1998, their cumulative Status Credit total will include all tier credits or Status Credits earned from 1 September 1998.
  • For Members who joined Qantas Frequent Flyer after 1 September 1998, their cumulative Status Credit total will date from their date of joining.

21.3 Additional benefits

21.3.1 Qantas Loyalty may offer additional benefits from time to time based on Membership tier. Details of any such benefits or selection and any additional terms and conditions applicable are provided at the Qantas website.

21.4 Platinum Bonus Reward

21.4.1 A Platinum or Platinum One Member may be offered the opportunity to choose one of a selection of benefits (as determined and offered by Qantas Loyalty) when the Member first reaches 2,400 Status Credits earned from flights with a Qantas (QF) flight number (including partner airline flights with a Qantas (QF) flight number) or on flights with a Jetstar Airlines (JQ, 3K and GK) flight number (including partner airline flights with a Jetstar Airlines flight number) within a single Membership Year. Status Credits earned from other partner airlines, non-flying offers and from Status Credit bonus earn promotions and Loyalty Bonus do not contribute towards the Platinum Bonus Reward. Details of any such benefit or selection and any additional terms and conditions applicable are provided at Platinum Bonus Reward. Any offer made under this clause will expire 90 days after the date the Platinum Bonus Reward is achieved. Retrospective claims cannot be made once the offer has expired.

21.4.2 A Platinum or Platinum One Member may be offered Complimentary Gold Membership on the following conditions:

(a) Each Member may have only one nominated family member or friend per Membership Year. Retention of Complimentary Gold Membership in subsequent Membership Years will require the Member to accrue 2,400 Status Credits earned from flights with a Qantas (QF) flight number (including partner airline flights with a Qantas (QF) flight number) or on flights with a Jetstar Airlines (JQ, 3K and GK) flight number (including partner airline flights with a Jetstar Airlines flight number) within a single Membership Year and select the Complimentary Gold Membership option in each subsequent Membership Year. The Complimentary Gold Membership Year will be calculated as 12 months from the date of the nomination by the primary Platinum or Platinum One Member extended to the Frequent Flyer Membership expiry date of the Gold Member;
(b) If the family member or friend is not nominated for Complimentary Gold Membership (or the Member does not qualify for the benefit under clause 21.4.1) in the subsequent Membership Year, then the Complimentary Gold Member will be subject to normal Gold tier qualifying criteria;
(c) Once a Member has nominated a Complimentary Gold Membership to a family member or friend, an alternative cannot be chosen within that Membership Year.

21.4.3 When Members choose to receive Qantas Points as their Platinum Bonus Reward, those points will not count towards attaining or retaining Points Club or Points Club Plus, or unlocking the Points Club Milestone Bonus Reward.

21.5 Platinum One additional benefits

21.5.1 A Platinum One Member may be offered the opportunity to nominate a family member or friend to receive Complimentary Platinum Membership on the following conditions:

(a) Platinum One Members who have more than one month remaining on their existing Membership Year (and who have not already nominated a family member or friend in the existing Membership Year), can nominate a family member or friend to receive Platinum Membership. Platinum One Members may only nominate one person per Membership Year. Retention of Complimentary Platinum Membership in subsequent Membership Years will require the Platinum One Member to earn at least 3,600 Status Credits (with at least 2,700 on Qantas marketed flights, i.e. flights with a Qantas (QF) flight number on the ticket);
(b) the Complimentary Platinum Membership Year will be aligned with that of the primary Platinum One Member;
(c) Platinum One Members can request to have their nominated person removed at any time, however, they may need to wait to nominate a new person for Platinum Status. If Platinum One Members have earned the required Status Credits to retain Platinum One Membership, they can change their nominated person two months prior to the end of their existing Membership Year or any time in their new Platinum One Membership Year, provided the Member has not added or made any previous change to the nominated person in that new Membership Year. A nominated person's Platinum Membership will automatically be extended once the Platinum One Member has reached the required Status Credits to retain Platinum One Membership; and
(d) unless a nominated person is removed, they will receive Platinum Membership for as long as the Platinum One Member retains the status. Once the nominated person is removed or the Platinum One Member does not retain Platinum One Membership, the nominated person's status will be reassessed at the end of their current Membership Year, and their Membership status will be adjusted accordingly.

21.6 Platinum One Member additional benefits

21.6.1 Platinum One Members will have fees waived for the following servicing and support under the following conditions:

(a) Reward Assistance Fees and Booking Fee will be waived for Platinum One Members when booking Flight Rewards, Classic Upgrade Rewards using their Qantas Points and commercial bookings paid with cash when booking through Qantas Contact Centres. To be eligible for the commercial Booking Fee waiver, the new booking must have at least one Qantas (QF) flight number and at least one Platinum One Member travelling in the booking or in another booking on the same flight(s) when making a new booking for family members. The commercial Booking Fee waiver applies for all passengers in the booking. Other fees, including change fees, will continue to apply; and
(b) the Service Fee for Family Transfers will be waived for any Family Transfer either into or out of the Platinum One Member's Frequent Flyer account.

21.6.2 Platinum One Members travelling on Qantas Domestic flexible fares can on the day of travel request to be moved to the next available flight without paying any applicable fare difference under the following conditions:

(a) The Member must be travelling on a Qantas domestic flight on a Flex fare (booked in classes B, H, K, M, Y, J or C);
(b) Changes can only be made at a Qantas airport lounge or Qantas Service Desk for flights departing on same day and same routing as the original flight and are subject to same cabin availability;
(c) Changes can only be made for single sectors departing from the airport where the request is made; and
(d) Standard check-in and flight closure times apply.

21.6.3 If a Platinum One Member earns 5,000 Status Credits on flights with a Qantas (QF) flight number (including partner airline flights with a Qantas (QF) flight number) or on flights with a Jetstar Airlines (JQ, 3K and GK) flight number (including partner airline flights with a Jetstar Airlines flight number) within a single Membership Year, they will receive a bonus of 75,000 Qantas Points. A further 100,000 Qantas Points will also be awarded when the Platinum One Member earns 7,000 Status Credits flights with a Qantas (QF) flight number (including partner airline flights with a Qantas (QF) flight number) or on flights with a Jetstar Airlines (JQ, 3K and GK) flight number (including partner airline flights with a Jetstar Airlines flight number) within a single Membership Year. Status Credits earned from other eligible flights with partner airlines and from Status Credit bonus earn promotions do not count towards these points bonuses. Bonus Qantas Points will appear in the Platinum One Member's account within two business days of achieving the required threshold.

21.6.4 Any Platinum One bonus reward Qantas Points, awarded at 5,000 and 7,000 Status Credits earned within a Membership Year, will not count towards attaining or retaining Points Club or Points Club Plus, or unlocking the Points Club Milestone Bonus Reward.

21.7 Priority Economy Class Seat Purchase

21.7.1 Priority Economy Class Seat Purchase is available to Platinum One and Platinum Members under the following conditions: 

(a) the Member must hold or purchase a ticket in the nominated fare type for domestic (Fully Flexible fares in Y or B class) or international travel (full Economy in Y class or the highest excursion fares in Y, B or H class) on a Qantas operated service with a Qantas flight number (excluding non-jet QantasLink services);
(b) a maximum of two seats per request is permitted - one of which must be for the use of the Member, and the other for a person travelling with the Member on a paid ticket;
(c) the booking or request must be made no later than midday (local time in the city of departure) on the day prior to the scheduled departure;
(d) Qantas Loyalty may occasionally have to restrict this facility without prior notice on some routes or under special circumstances; 
(e) normal check-in times and conditions apply; and 
(f) this service does not apply to Flight Rewards.

21.8 Loyalty Bonus

21.8.1 Members will be rewarded with a choice of a Loyalty Bonus of either 8,000 Qantas Points or 50 Status Credits for every 500 Status Credits earned on flights with a Qantas (QF) flight number (including partner airline flights with a Qantas (QF) flight number) or on flights with a Jetstar Airlines (JQ, 3K and GK) flight number (including partner airline flights with a Jetstar Airlines flight number) within a single membership year - up to a maximum of four Loyalty Bonuses per membership year. See the Airline Earning Tables for eligible flights and fares that earn Status Credits.

21.8.2 Members must select their choice of Loyalty Bonus within 90 days from the date the Loyalty Bonus is achieved.

21.8.3 When Members choose to receive Loyalty Bonus Status Credits, those Status Credits will count towards attaining or retaining Silver, Gold, and Platinum, and attaining Lifetime Silver, Gold and Platinum. For Platinum One attain and retain:

  • when chosen before 14 July 2020, Loyalty Bonus Status Credits will not count towards attaining or retaining Platinum One;
  • when chosen between 14 July 2020 and 31 December 2021, Loyalty Bonus Status Credits will count towards attaining and retaining Platinum One; and
  • when chosen after 31 December 2021, Loyalty Bonus Status Credits will not count towards attaining or retaining Platinum One. 

Loyalty Bonus Status Credits will not count towards the next Loyalty Bonus, the Platinum Bonus Reward or other Platinum One additional benefits.

21.8.4 Status Credit balances relating to the calculation of the Loyalty Bonus will be adjusted to recognise only those earned within the Member's current Membership Year. Status Credits earned in previous Membership Years will not be recognised in the calculation of the Loyalty Bonus.

21.8.5 The calculation of Status Credits for the purposes of the Loyalty Bonus under this clause 21.8 does not impact the Status Credits which go towards tier retention.

21.8.6 When Members choose to receive Loyalty Bonus Qantas Points, those points will not count towards attaining or retaining Points Club or Points Club Plus or unlocking the Points Club Milestone Bonus Reward.

21.9 Flight Reward seat allocation

21.9.1 Qantas Loyalty may at its discretion provide certain Members with additional allocations of, or preferential access to, selected Flight Rewards seats on Qantas operated flights when available.

22. Qantas Marketplace and Retail Rewards

22.1 It is the Member's responsibility to read and accept the Qantas Marketplace Terms before redeeming Qantas Points for Retail Rewards. Retail Rewards can only be obtained in accordance with those Qantas Marketplace Terms and these Terms.

22.2 The terms contained in this clause 22 apply (in addition to the Qantas Marketplace Terms) to Retail Rewards and the redemption of Qantas Points to obtain Retail Rewards.

22.3 If a provision in these Terms is inconsistent with any provision in the Qantas Marketplace Terms, the provision in these Terms will prevail to the extent of the inconsistency.

22.4 Members acknowledge that:

(a) the Qantas Points that must be redeemed to obtain a Retail Reward and any money that must be paid under a Points Plus Pay option may be viewed at the Australian Qantas MarketplaceOpens in a new tab or window or New Zealand Qantas MarketplaceOpens in a new tab or window websites and may be varied prior to redemption of the Retail Reward without advance notice to Members;
(b) all reasonable efforts will be made to ensure that information in relation to Retail Rewards is correct, but except as required by certain statutory warranties under consumer protection laws, Qantas accepts no liability for the lack of completeness or correctness of such information;
(c) Retail Rewards may be of limited stock;
(d) Retail Rewards may be offered for a limited time; 
(e) Retail Rewards are subject to terms and conditions of their suppliers; and
(f) availability of some Retail Rewards may be subject to capacity controls by their suppliers.

Other limitations applicable to Retail Rewards may be viewed at the Australian Qantas MarketplaceOpens in a new tab or window or New Zealand Qantas MarketplaceOpens in a new tab or window websites.

22.5 Members redeem Qantas Points in order to obtain Retail Rewards at their own discretion. Qantas and Qantas Loyalty do not give any warranty or make any representation in relation to the underlying value of any Retail Rewards (other than the face value of vouchers denominated in dollars).

22.6 Qantas Loyalty may, in compliance with applicable consumer protection laws, at any time and without prior notice to Members withdraw, limit, modify, cancel, increase or decrease:

(a) any particular Retail Reward;
(b) the advertised terms of offer for a Retail Reward; or
(c) the quantity of a Retail Reward available for redemption.

23. Points Club Program

23.1 The Points Club Program is a program designed to recognise and reward Members who predominantly earn their Qantas Points through non-flying activities. 

23.2 The Points Club Program has two levels, ‘Points Club’ and ‘Points Club Plus’. Both levels will unlock benefits for Members including lounge access, bonus Status Credits and offers and discounts across Qantas Frequent Flyer and our partners. Additional terms and conditions may apply to some of those benefits.  You can find more information about Points Club and Points Club Plus benefits or log-in to see if you have unlocked Points Club at the Qantas website.

23.3 Subject to clause 23.4, a Member will need to:

(a) earn 150,000 Qantas Points during their Membership Year to qualify for Points Club; and 
(b) earn 350,000 Qantas Points during their Membership Year to qualify for Points Club Plus.

In calculating whether a Member has qualified for the Points Club Program in a Membership Year, Qantas will count Qantas Points from the applicable Accrual Date. Some Qantas Points can take up to 90 days to appear on a Member's Qantas Frequent Flyer Activity Statement.

Note: the following caps apply when calculating the number of Qantas Points earned in a Membership Year for the purposes of Points Club or Points Club Plus:

  • Qantas Points earned from flying are capped at 20,000 total in each Membership Year; 
  • all Qantas Points earn transactions are capped at 125,000 per transaction. This cap applies to all transactions in which more than 125,000 Qantas Points are credited to a Member’s account. For example, if a Member receives 300,000 Qantas Points in connection with a transfer from another credit card program, home loan or as a prize in a competition, then only 125,000 of those Qantas Points will count towards qualification for the Points Club Program; and
  • Qantas Points transferred from a Qantas Business Rewards account are capped at 20,000 total in each Membership Year.

23.4 Qantas Points credited to a Member’s account received from the following sources do not count towards achievement of Points Club or Points Club Plus targets:

(a) Family Transfers;
(b) Qantas Points from the Loyalty Bonus or the Platinum Bonus or Platinum One Bonus; and
(c) refunded Qantas Points.

23.5 Once a Member qualifies for Points Club or Points Club Plus, the Member will automatically be entitled to the applicable Points Club Program benefits.  The Member will remain entitled to those benefits for the remainder of their Membership Year, plus the whole of their next Membership Year.  For example, if a Member has a Membership Year ending 31 December 2023 and that Member qualifies for Points Club in June 2023, that Member will remain entitled to the applicable Points Club benefits until 31 December 2024.  That Member will not be entitled to Points Club or Points Club Plus benefits after 31 December 2024 unless they have earned enough Qantas Points to re-qualify for Points Club or Points Club Plus. 

23.6 The benefits provided to Points Club Program members may change from time to time.  The current benefits will be displayed at the Qantas website

23.7 Points Club Program benefits are not transferable to any other person.

23.8 It is the responsibility of the Member to check whether a proposed Qantas Points transaction will count towards the Points Club Program and, if so, how many Qantas Points will count towards the Points Club Program.

24. Green Tier Program

24.1 Green Tier is an initiative designed to recognise and reward Members for making sustainable choices at home and when they travel.

24.2 To participate in the initiative Members must be residing in Australia with an Australian residential address in their profile.

24.3 When a Member achieves 'Green Tier' they will unlock benefits which include:

(a) Digital recognition, including:

  • a unique Green Tier design on their digital Qantas Frequent Flyer card;
  • access to an exclusive green app icon for the Qantas App; and
  • recognition on their Membership Account;

(b) Invitations to exclusive sustainability events and experiences;
(c) The ability to earn bonus Qantas Points on sustainable products and experiences through Qantas;
(d) The option to choose a bonus reward of either:

  • 10,000 Qantas Points;
  • 50 Status Credits; or
  • for Qantas to offset an additional three tonnes of carbon on their behalf.

Additional terms and conditions may apply to some of these benefits. You can find more information about Green Tier benefits at the Qantas website.

24.4 Subject to clause 24.5, a Member will need to complete one activity from at least five different categories during their Membership Year to qualify for Green Tier. Members can find details about Green tier activities and categories and qualifying for Green Tier at the Qantas website. In calculating whether a Member has qualified for Green Tier in a Membership Year, Qantas will count eligible activities from the applicable Accrual Date. Some activities can take up to 90 days to appear on a Member’s Qantas Frequent Flyer Activity Statement.

24.5 A Member must complete the required activities with their own Qantas Frequent Flyer membership to qualify for Green Tier. 

24.6 Once a Member qualifies for Green Tier, the Member will automatically be entitled to the applicable Green Tier benefits. The Member will remain entitled to those benefits for the remainder of their Membership Year, plus the whole of their next Membership Year. For example, if a Member has a Membership Year ending 31 December 2022 and that Member qualifies for Green Tier in June 2022, that Member will remain entitled to the applicable Green Tier until 31 December 2023. That Member will not be entitled to Green Tier after 31 December 2023 unless they have completed the five required activities to re-qualify for Green Tier. 

24.7 The benefits provided to Green Tier Members may change from time to time. The current benefits will be displayed at the Qantas website

24.8 Green Tier benefits are not transferable to any other person.

24.9 It is the responsibility of the Member to check whether a proposed activity transaction will count towards Green Tier.

25. Personal information

25.1 Each Member acknowledges that Qantas collects, uses and discloses information about the Member, in order for Qantas to provide the Member with the Benefits and administer Qantas Frequent Flyer and to undertake the activities further set out in this clause.  The information about such use in this clause 25 should be read alongside the Privacy Policy available on the Qantas website, which contains more detailed information about how a Member’s personal information is processed.

25.2 If the Member does not provide all or any part of the requested information, the services provided to that Member by Qantas, and the Benefits that the Member receives, may be affected.

25.3 Qantas collects personal information about each Member (including the products and services available to or used by a Member): 

(a) to enable Qantas to market products and services to the Member, including the products and services of Qantas partners and other third parties who Qantas believes may have products and services in which the Member would be interested. This is one of the primary purposes of Qantas Frequent Flyer;
(b) to facilitate the Member’s participation in Qantas Frequent Flyer and other organisations’ loyalty programs, including:
(i) by assessing the Member’s membership application, 
(ii) awarding the Member with Qantas Points, 
(iii) confirming the Member’s eligibility for, and providing any products and services associated with, Qantas Frequent Flyer, and 
(iv) enhancing and tailoring the Member’s use of Qantas Frequent Flyer; 
(c) for Qantas and third parties to generate consumer insights about the Member in order to better understand the Member’s preferences and interests, tailor the Member’s experience, enhance the products and services supplied to the Member and to tell the Member about the products and services of Qantas and its travel partners and program partners. In order to do this, Qantas may collect and combine personal information about the Member from third parties or public sources (e.g. ABS census data);
(d) where the Member is an 'Eligible Qantas Travel Money Member', for the purposes set out in the PDSOpens in a new tab or window;
(e) to identify suspicious transactions and to detect and prevent fraud;
(f) to improve the Qantas and Qantas Loyalty website and services, including by means of product development and market and behavioural research; and
(g) for operational management of Qantas Frequent Flyer.

25.4 Qantas may collect the Member’s personal information from the Member directly, including during a Member's interaction with Qantas Group websites, services or applications or when the Member is logged into their Qantas Frequent Flyer account. Qantas may also collect the Member’s personal information from third parties, Qantas’ related bodies corporate and Jetstar branded entities, partner airlines, third parties providing services for Qantas and Qantas’ program partners (such as when the Member registers through one of Qantas’ program partners or transacts with them).

25.5 For the reasons described above, Qantas may disclose a Member’s personal information to:

(a) partner airlines and oneworld® Member Airlines. In particular, where a Member is a Relevant Member, Qantas may disclose the Relevant Member’s information to Emirates in the United Arab Emirates for the purpose of Emirates offering the Relevant Member membership in the Skywards frequent flyer program (or any replacement loyalty program); 
(b) non-airline program partners, in particular our Qantas Frequent Flyer and Qantas Business Rewards program partners, to facilitate the Member’s participation in Qantas' and other organisations’ loyalty programs as described in this clause 25;
(c) Woolworths Group Ltd, for the reasons described in this clause 25, and where a Member wishes to link their Qantas Frequent Flyer Membership with their Everyday Rewards membership;
(d) other Qantas Group companies;
(e) any third party providing services for Qantas Frequent Flyer, including assisting Qantas in determining a Member’s eligibility for, and providing, Qantas Frequent Flyer products and services (including products and services available to members), administering the program, operating Qantas’ call and service centres, providing market research and marketing services, and assisting with the prevention and detection of fraud;
(f) Qantas’ financial product card partners; and
(g) other third parties, such as law enforcement agencies and courts, in order to comply with its legal obligations or in connection with a legal claim or in response to a validly served and executed court order or subpoena.

25.6 These parties may be located in a country other than the country in which a Member is based, including in the United Kingdom, the United States, New Zealand, Germany, the Philippines, Australia and any country which the Member travels to or through in connection with its Membership.

25.7 Marketing consent: By becoming a Member, the Member provides their express consent to Qantas: 

(a) sending the Member marketing communications including via direct mail, telephone, email, SMS, in-app notifications and advertising or other digital means, including:
(i) news and offers for Qantas Frequent Flyer Members;
(ii) offers, news and updates from Qantas Hotels and Qantas travel partners and program partners;
(iii) flight specials, news and updates;
(iv) entertainment offers and competitions;
(v) Qantas branded products including insurance, financial services, retail, activities and experiences, wine news; and
(vi) Red Email, which lets the Member know about the latest travel deals and information.
(b) where the Member is a Relevant Member, disclosing the Relevant Member’s information to Emirates in the United Arab Emirates, who will contact the Relevant Member regarding membership in their Skywards frequent flyer program (or any replacement loyalty program); and
(c) associating and combining data collected from third parties with the Member’s personal information and using and disclosing that combined information to create aggregated segments for the purposes of customer analytics and marketing and to tailor the Member’s experience and content, including third party content and otherwise in accordance with these Terms.

25.8 Members can opt out of receiving all or any of the marketing communications listed above as follows:

(a) Email: Qantas Loyalty sends emails to Members using several different subscription lists. Members can unsubscribe by:
(i) clicking unsubscribe in the relevant email, which will unsubscribe them from the subscription list from which that email originated; or
(ii) by logging into their Membership Account and updating their email preferences in 'My profile' where they can unsubscribe from any or all email subscription lists;
(b) for digital advertising by logging into their Membership Account and updating their preferences in 'My profile';
(c) for in-app notifications via app preferences; and
(d) for SMS messages, by opting out directly from an SMS.

Opting out of these communications may impact Qantas’ ability to provide you, as a Member, with all the Benefits that would otherwise be available as part of Membership. There are, however, some service messages that we must be able to send you. These include, for example, information relating to your Membership, information about bookings you have made, products you have purchased, and forgotten passwords.

Note: Qantas Red Emails are sent from another part of the Qantas Group. You can unsubscribe from Red Emails (including flight offers and Travel Insider emails), by clicking unsubscribe in the email or by logging into their Membership Account and following the link in 'My profile' to the Red Email subscription page.

25.9 Qantas Loyalty may elect not to include an Unsubscribe Function in a communication with a Member where:

(a) the communication relates to, or is ancillary to: 
(i) a product or service which has been, or has been agreed to be, supplied or given to you by Qantas Loyalty, or by a third party (for example, a flight upgrade offer or a product renewal offer); or
(ii) a product, service, Benefit or other thing, including a message, which you have elected or agreed to receive, or in which you have elected to participate (for example, a competition or promotion); 
in each case in connection with Qantas Frequent Flyer; and
(b) the primary purpose of the communication is not to offer to supply, advertise or promote new goods or services (other than any goods or services described in paragraph (a)(i) or (ii)) or a supplier or prospective supplier of such new goods or services.

25.10 Further information on how Qantas handles personal information, and to the extent permitted or required by law, access and correct personal information can be requested by completing the form located at Privacy Questions on the Qantas website or by writing to Qantas Customer Care at 10 Bourke Road, Mascot, NSW, 2020. Only the Member named on the account will be entitled to access their Membership information.

25.11 If you register and use your Qantas Frequent Flyer membership card in Apple Wallet or Google Pay, then Qantas will share your Qantas Frequent Flyer membership number and associated barcode with Apple or Google (as the case may be) in order for us to facilitate the use of your Qantas Frequent Flyer membership card with Apple Wallet and Google Pay.

Qantas may collect feedback about your use of Apple Wallet and Google Pay to help us better understand and improve the experience for our Members.

If you do not want us to collect, use or disclose the information described above, you should not register your Qantas Frequent Flyer membership card in Apple Wallet or Google Pay.

In addition to this clause, you should read:

Apple's Privacy Policy at https://www.apple.com/au/privacyOpens in a new tab or window. If you register your card in Apple Wallet, Apple may access information about the use of your card.

Google's Privacy Policy at https://policies.google.com/privacyOpens in a new tab or window. If you register your card in Google Pay, Google may access information about you and the use of your card.

25.12 This clause 25 survives the termination of these Terms and the termination or suspension of Qantas Frequent Flyer.

26. Liability

26.1 Qantas Loyalty acknowledges that certain jurisdiction's laws imply terms, conditions or warranties into contracts for the supply of goods or services that cannot be excluded. For example, for consumers in Australia, certain services come with statutory guarantees under the Competition and Consumer Act 2010 (Cth) that they will be provided with due care and skill and be reasonably fit for their purpose. Clause 26.2 is not intended to exclude or restrict the application of such laws.

26.2 Subject to clause 26.1, and to the extent permitted by law in any applicable jurisdiction, the Qantas Group and any of their officers, employees or agents are not liable for any loss or claim of any kind (including, without limitation, consequential or economic loss or loss of profits), arising under or in connection with these Terms or Qantas Frequent Flyer, including, without limitation, any changes to the Terms or Qantas Frequent Flyer, save to the extent that such loss or claim arises from the negligence or wilful misconduct of a Qantas Group Company, or any of their officers, employees or agents.

27. General

27.1 Interpretation: In these Terms, unless the contrary intention appears:

(a) the singular includes the plural and vice versa;
(b) 'dollars' or '$' means Australian dollars;
(c) unless otherwise stated, all dollar amounts include any applicable GST;
(d) dates or times are Universal Time Code (or GMT) dates or time; 
(e) a reference to 'include' or 'including' means 'including but not limited to'.

27.2 Governing Law: The Terms and membership in Qantas Frequent Flyer are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia irrespective of where the application for Membership has been completed by the Member or submitted to Qantas or Qantas Loyalty. In any action or other legal process with respect to any matter or thing in connection with these Terms or Membership the Member submits to the non-exclusive jurisdiction of the State of New South Wales.

27.3 For New Zealand-based services or products: The New Zealand Consumer Guarantees Act 1993 may apply however it will not apply where Membership has been obtained, or a Member has represented it has been obtained, for business purposes, in which case provisions of that Act are excluded from these Terms.

27.4 Nothing in these Terms affects any rights a Member may have and which by law cannot be excluded, including under the Competition and Consumer Act (2010) and under State and Territory consumer protection legislation.

27.5 If part or all of any clause of these Terms is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and the remaining provisions of these Terms will continue to have full force and effect.

27.6 Qantas recommends that Members consult their accountant or tax adviser to ensure that they understand possible tax (including fringe benefits tax) implications, if any, related to Membership and Benefits.

27.7 Business customers may be able to reclaim the Australian GST relating to their Membership. Members who require a tax invoice should contact the Frequent Flyer Service Centre by calling 13 11 31. Members should consult their tax adviser to determine their eligibility to reclaim Australian GST. For more GST information refer to the Australian Tax OfficeOpens in a new tab or window. For Australian GST purposes, where a foreign currency value of a Qantas Frequent Flyer transaction needs to be converted, it will be done so at a rate determined by Qantas Loyalty.

28. Saved Payment Details

28.1 A Member may link an Accepted Payment Card (excluding Qantas Travel Money) to their Membership Account by saving the card details in their profile (Saved Payment Details).

28.2 The Member agrees that Qantas may use Saved Payment Details to make any payments to Qantas for Qantas flights and/or Qantas products and services (such as Qantas Wine). No payment will be processed without the Member’s authorisation.

28.3 Saved Payment Details will not be disclosed to any third party except to make authorised payments.

28.4 Qantas may charge a payment processing fee for the use of a particular Accepted Payment Card. Any applicable fee be displayed to the Member in advance.

28.5 A Member may change or delete any Saved Payment Details at any time by updating their profile, or by contacting Qantas Loyalty for assistance.

28.6 Qantas will retain the Member’s Saved Payment Details until the Member deletes them from their profile, requests Qantas to delete them, or the Member’s Membership is terminated in accordance with these Terms.

Fee Schedule

This Fee Schedule is subject to the Australian Consumer Law. If you are entitled to a refund or other remedy under the Australian Consumer Law, no fee (in cash or Qantas Points) will apply.

Effective 26 March 2024

Valid at the time of publishing but subject to change.

Additional Baggage Allowance - cancellation fee

Fee: A$80 or 5,000 Qantas Points per passenger per booking

Auto Rewards service fee

Fee: 200 Qantas Points per transaction

Reward Assistance Fee - purchase of Top-up Points

For Qantas Points purchases made through the Frequent Flyer Service Centre. Amount must be paid at the time of making the purchase.

Fee: A$35 per purchase

Reward Assistance Fee - Classic Flight Reward bookings

Money payment option is available for Classic Flight Reward bookings made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your reservation.

Fee for International: 7,700 Qantas Points per passenger

Fee for all other: 4,500 Qantas Points per passenger

Or, fee where money payment option available (money payment option is not available for NZ Domestic bookings): The A$ or NZ$ booking fee set out in the 'Fees for making Bookings' table at the Qantas website

Reward Assistance Fee - transfer of points to Eligible Family Members

For transfers made through the Frequent Flyer Service Centre. Amount must be paid at the time of making your transfer.

Fee: A$35 per transfer

Cancellation Refund Fee

Cancellation Fee for flights booked using Points Plus Pay
Change and service fees are payable only in money. See applicable fare rules.

Cancellation Fee for Flight Rewards
6,000 Qantas Points per passenger.

Note: Cancellation Refund Fees do not apply if you are entitled to a refund under the Conditions of Carriage or the Australian Consumer Law.

Change Fee

Change Fee for flights booked using Points Plus Pay
Change and service fees are payable only in money. See applicable fare rules.

Change Fee for Flight Rewards
5,000 Qantas Points per passenger.

Where changes are made to Flight Rewards via Qantas Contact Centres, Service Fees (below) are payable in addition to the Change Fee.

Service Fees

Service Fees are payable in addition to any applicable Change Fees.

Payable where changes are made to Flight Rewards bookings via Qantas Contact Centres.

Money payment option is available for Flight Reward booking changes made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your changes.

Service Fees will not be applied when changing Flight Rewards booked for travel in Business or First class.

Fee for Domestic Australia/New Zealand
4,500 Qantas Points per passenger.

Fee for Trans Tasman
4,500 Qantas Points per passenger.

Fee for International
7,700 Qantas Points per passenger.

Or, where money payment option available (money payment option is not available for changes made to NZ Domestic bookings): The A$ or NZ$ change fee set out in the 'Fees for making changes to Bookings' table at the Qantas website

Courier Fee - urgent membership kit delivery

Fee: From A$30

Refund of Unused Flight Upgrade Fee or Unused Classic Upgrade Reward Fee

Fee: 5,000 Qantas Points per Upgrade

Reinstatement Fee

Fee: 5,000 Qantas Points per passenger

Replacement Card Fee

Fee: A$10 or 1,000 Qantas Points per Card

Statement Request Fee

Fee: 2,500 Qantas Points per statement

Note:

  • Fees include GST where applicable.
  • Where an A$ or NZ$ money payment option is given, the A$ option applies for Rewards redeemed in or when the service is provided in Australia and the NZ$ option applies for Rewards redeemed in or when the service is provided in NZ.
  • Fees will apply to the Member redeeming the Reward or, for fees not relating to Rewards, the Member to whom the service relates.
  • Per passenger fees do not apply to infants not occupying a seat.

Airline Earning Tables

See Qantas Points and Status Credits earned for: