Frequently asked questions
Refer to our frequently asked questions for more help on navigating the new world of travel.See our FAQs
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Many countries are taking precautionary steps in relation to the new COVID-19 variant of concern (Omicron). See Travel Updates for more information.
Before booking and before you travel, ensure you check the latest Government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Rediscover the world of travel with Qantas. Learn more about network and where we're flying.
Before you book and before you travel, ensure you check the latest airline and government travel requirements to help you plan ahead and enjoy a seamless journey.
You'll need to ensure you meet all the travel and documentation requirements before you check in.
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
With extra travel requirements, airports might be busier than you're used to. We recommend you arrive 4 hours ahead of your international flight.
We want to provide our customers with as much certainty and flexibility as we can. If your travel plans have been impacted, read on to find out how we can help.
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
If your flights were booked through JetstarOpens external site, a travel agency or third-party website, you'll need to contact them directly for assistance.
If you're having difficulties contacting your agent, or your agent has ceased operating, complete this request form.