Canada baggage allowance and service fees

Get information on Canada baggage allowance, seat selection and service fees when flying on Qantas and codeshare flights.

Baggage

Your specific baggage information will be available on the review page before you complete your booking.

Baggage information for interline flights

Interline flights are flights that are operated by another airline and do not have a 'QF' flight number. The airline whose flight number appears first on your ticket will determine whether its baggage rules or another airline's baggage rules will apply to all the flights in your itinerary.

Refer to interline flights baggage allowance for other airlines' carry-on, checked baggage allowances, any applicable charges for carry-on baggage and the first and second checked bag. For more detailed information about other airlines' baggage rules, including charges for additional baggage, refer to their specific baggage policies.

Qantas carry-on baggage allowances

Our current complimentary carry-on baggage allowances for adults and children (except infants) are as follows:

Qantas carry-on baggage allowance
 All international routes
Economy Premium Economy Business First
1 piece 2 pieces 2 pieces 2 pieces

Note:
Economy:
 Total dimensions of each piece must not exceed 45in (115cm), or 73in (185cm) for a non rigid garment bag, and total weight of each piece must not exceed 15 lb (7kg).
Premium Economy/Business/First: Either (a) two pieces, neither of which has total dimensions that exceed 45in (115cm) or weight that exceeds 15lb (7kg); or (b) one piece with total dimensions that do not exceed 45 in (115cm) and weight that does not exceed 15 lb (7kg), and a second piece that is a non-rigid garment bag with total dimensions that do not exceed 73in (185cm) and weight that does not exceed 15 lb (7kg).
Dimensions are calculated by adding together the width, height and depth of the piece of baggage.

Australian domestic routes (except service via Dash 8 aircraft)
Economy Premium Economy Business First
2 pieces
Not applicable 2 pieces
Not applicable

Note:
All classes:
 Either two pieces not exceeding 41in (105cm) and 15lb (7kg) per bag or one piece not exceeding 45in (115cm) and the other one not exceeding 73in (185cm) non rigid garment bag and 15 lb (7kg) per piece.

Service via Dash 8 aircraft
Economy Premium Economy Business First
1 piece Not applicable Not applicable Not applicable

Note:
All classes:
 Total dimensions of each piece must not exceed 41 in (105 cm), and total weight must not exceed 15 lb (7kg)  (or 9 lb (4kg) for Olympic Dam).

Qantas checked baggage allowance

The amount of baggage you can check in for your flight varies depending on your itinerary, cabin class, Qantas Frequent Flyer status or Qantas Club membership.

Checked baggage allowances on Qantas and QantasLink ("QF") flights are set out below. To avoid additional charges your checked baggage must not exceed these allowances.

If you wish to carry additional baggage you can purchase online for Qantas operated flights with a "QF' code. Conditions apply. If you haven’t pre-purchased sufficient an additional baggage allowance, excess baggage charges will apply at the airport for any pieces in excess of your checked baggage allowance. In addition, a heavy charge will apply at the airport if your allowance is 23kg per piece and any piece exceeds that weight. No single item of checked baggage may exceed 32kg.

Qantas Frequent Flyer and Qantas Club member allowances apply to travel on Qantas operated jet flights with a QF flight number on your ticket. Note: These benefits are not cumulative. For example, whether you are a Silver Frequent Flyer, a Qantas Club Member or both, the same allowance applies.

Qantas checked baggage allowances
International to/from North or South America
Complimentary Allowance
Economy / Premium Economy

2 pieces (maximum 23 kg (50lb) per piece)

Business/ First

3 pieces (maximum 32 kg (70lb) per piece)

Qantas Club members, Silver and Gold Qantas Frequent Flyers

Economy/ Premium Economy

  • 3 pieces (maximum 23 kg (50lb) per piece) 

Business/ First

  • 3 pieces (maximum 32 kg (70lb) per piece)
Platinum/Platinum One Qantas Frequent Flyers

Economy/ Premium Economy

  • 3 pieces (maximum 32kg (70lb) per piece)

Business/ First

  • 4 pieces (maximum 32kg (70lb) per piece)

Total dimensions of the three (3) pieces must not exceed 159in (405cm) and total dimensions of the two (2) pieces must not exceed 106in (270cm) with no one (1) piece exceeding 62in (158cm). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage.

Note: No single item of checked baggage can exceed 70lb (32kg).

If you’ve purchased international and domestic flights and these are on the same ticket, the international checked baggage allowances apply to the domestic flights also. Where the international and domestic flights are on separate tickets, if the connection time is within the same calendar day (for example: arrive at the airport on 10 January 2019 with departure before 11:59pm on 10 January 2019) the international baggage allowance is accepted on both flights. Be sure to present both tickets when checking your baggage in. Exceptions apply.

Children on international travel receive the same baggage allowance as adults.

Adults accompanying infants are entitled to check in up to three infant items weighing up to 32kg free of charge for each travelling infant. Infant items can include: collapsible stroller or push-chair, collapsible cot or bassinet; or car seat or baby capsule. Charges will apply for any baggage carried in addition to the checked baggage allowance and three infant items.

Infants on international travel to/from The Americas receive an allowance of one piece with total dimensions not exceeding 45in (115cm), and weight must not exceed 22lb (10kg). Otherwise, a CAD75 (AUD75) heavy charge applies.

Baggage dimensions for customers who travel on the Qantas Explorer Pass

First bag Free of charge up to 50lb (23kg) and 62in (158cm)
Second bag Free of charge up to 50lb (23kg) and 62in (158cm)
Carry-on baggage Free of charge carrying 15lb (7kg) up to 45in (115cm)

Medical and mobility equipment

Passengers requiring it for their own use may also check in medical/ life dependant equipment and two pieces of mobility equipment without additional cost.
For USA flights only, there is no limit on the number of pieces of mobility equipment allowed to be carried for customers with a disability. Visit our mobility assistance page for further information.

Children

Children receive the same baggage allowance as adults.

Children up to 12 years of age, are permitted one car seat and one collapsible pram, stroller or push chair in addition to the checked baggage allowance.

Infants

Adults accompanying infants are entitled to check in up to three (3) infant items for each travelling infant. Infant items can include; collapsible stroller or push-chair, collapsible cot or bassinet; or car seat or baby capsule. Charges will apply for any baggage carried in addition to the checked baggage allowance and three infant items.

International flights* to/from North or South America

  • One piece with total dimensions not exceeding 115cm (45in) - (maximum 10kg (22lb))

Note: International travel is defined as travel between two or more countries including any flights within those countries when they are combined with international travel on the same ticket

Qantas additional baggage charges

A maximum of five additional pieces may be purchased in advance per flight. Additional baggage allowance may be purchased directly after booking up to three hours before departure (provided the passenger has not checked in for the flight at the airport).

Additional baggage allowance is available for Qantas operated flights with a "QF" flight number. It is not available for flights operated by another carrier (such as codeshare or interline flights) or if connecting on the same-day to a flight operated by another airline. The additional baggage rates of the operating airline applies in these instances.

Customers can also purchase additional baggage allowances at the airport. Customers should note that the applied rate at the airport differs to the pre-purchased rate, and may be more than pre-purchasing online.

A maximum weight also applies for each additional piece, which is determined by your class of travel and Frequent Flyer status as follows:

  • Non-Frequent Flyers, Qantas Club, Silver and Gold Frequent Flyer members travelling in Economy and Premium Economy - 23kg per piece. If your bag is over this weight (up to 32kg) a heavy charge will apply at the airport.
  • Platinum Frequent Flyers travelling in Economy and Premium Economy - 32kg per piece.
  • All customers travelling in Business and First class - 32kg per piece.

Airport excess baggage charges and/or heavy charges will apply at the airport for any pieces in excess of your checked baggage allowance and pre-purchased additional allowance, regardless of Frequent Flyer status.

Note for USA and Canada: Under USA and Canadian regulations, if your ultimate ticketed origin or destination is within the USA or Canada, the airline whose flight number appears for the first flight on your ticket will determine whether its baggage rules or another airline's baggage rules will apply to all the flights in your itinerary. For travel between Australia and the USA, usually (but not always) Qantas' baggage rules will apply. However, please note that any additional allowance for Qantas Frequent Flyers or Qantas Club members applies only to the flights specified.

Mobility equipment - US Flights only: Note that there is no limit on the number of pieces of mobility equipment allowed to be carried for customers with a disability and it does not count towards the carry-on baggage allowance.

Qantas additional baggage charges
Route Pre-purchased additional baggage allowance Airport excess baggage allowance
International between North or South America and Australia C$125 per piece US$175 for the first extra piece
US$75 heavy charge#^

 

Australian domestic (including QantasLink)+ C$40 per piece A$70 for the first extra piece
A$90 for the second and subsequent extra pieces
A$50 heavy charge for each piece weighing over 23kg~

Note: A heavy charge will apply at the airport if your allowance is 23kg per piece and any piece exceeds that weight. No single item of checked baggage may exceed 32kg.

Visit manage booking to purchase an additional baggage allowance.

Baggage: important information

+ Charges are inclusive of GST for Australian Domestic and Regional QantasLink flights. 
# Not applicable for Business and First customers. 
~ Not applicable for Silver and Platinum Frequent Flyers, Qantas Club members and customers travelling in Business. 
^ Not applicable for Platinum Frequent Flyers in any class or Gold Frequent Flyers travelling in Economy. 
Additional baggage allowance is not available  in advance for flights operated by another carrier (such as codeshare or interline flights) or if connecting on the same-day to a flight operated by another airline. 
Read the Pre-Purchased Additional Baggage Allowance terms and conditions
Refer to our Condition of Carriage and Checked Baggage page for more information.

Seat selection

A little bit extra goes a long way

Like the window seat? Prefer the aisle? Select your preferred seat on Qantas operated flights+ after making a booking. Seat selection is complimentary for customers who are:

  • Travelling on any Qantas operated domestic service;
  • Travelling internationally in Economy on a Saver or Flex fare;
  • Travelling internationally in First, Business or Premium Economy cabins;
  • Platinum One, Platinum, Gold or Silver Frequent Flyers or equivalent oneworld Frequent Flyers;
  • On the same booking and travelling with any of the above mentioned travellers;
  • Checking in within 24 hours of departure.

Extra legroom seats

Travelling in Economy and want some additional space? From A$60 you can select from one of the additional legroom seats. Please check you meet the requirements and additional conditions for exit rows before you select one.

Select your seats now

Choose your seat by logging in to manage booking, or to your bookings if you’re a Qantas Frequent Flyer. You can also contact any Qantas Contact Centre#.

Don't forget to check in online even if you have selected your seat. Ensure you take your seat receipt (for purchased seats), boarding pass and Qantas booking reference with you to the airport.

Terms and conditions apply.

Qantas Points and charges for seat selection

Prices are quoted in Canadian dollars or Qantas Points.

Flights Seat selection Extra legroom seats
Domestic Australia All Free A$15 or 2,000 Points
International short-haul
Australia - trans-Tasman (excluding flights between Perth and Auckland), Port Moresby and New Caledonia
$15 or 2,000 Points^
$25 or 3,500 Points
International medium-haul
Australia - Singapore, Hong Kong, Bangkok, Beijing, Shanghai, Denpasar, Jakarta, Tokyo, Manila, Honolulu and Dubai
Perth and Auckland
Los Angeles – New York
Dubai - London
$35 or 4,500 Points^
$90 or 11,500 Points
International long-haul
Australia - London, Johannesburg, Los Angeles, New York, Dallas/Fort Worth and Santiago
$35 or 4,500 Points^
$185 or 23,500 Points

Seat selection: important information

View full terms and conditions for seat selection.
Seat selection cannot be guaranteed as seats may need to be changed for operational, safety or security reasons, even after boarding the aircraft.
+ You can select your seat only on Qantas international flights QF1 - 199 and Qantas domestic flights QF400 - 1349 (excluding QantasLink services). On QantasLink services you can request a preference for an aisle or window seat.
^ You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. Join online now. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer program terms and conditions. Members must be logged into qantas.com using their Qantas Frequent Flyer membership number and have sufficient points for redemption at the time of purchasing seats. The Points Plus Pay option is not available when purchasing seats.
# Bookings made through Qantas offices will incur a service fee of A$35 per passenger for domestic and trans-Tasman bookings and A$60 per passenger for International bookings. ** Actual amounts in local currency being collected at Canadian and other airports outside of Australia will vary as the result of exchange rate fluctuations. Canadian dollar amounts posted above are approximate based on exchange rate of CAD1.0057 = AUD1.00 as of 22 November 2013.

Service handling fees

Fees for making bookings

There are no booking fees for making bookings online at qantas.com.

The following fees apply when making a booking through Qantas Contact Centres, Qantas Travel outlets and Qantas Airport locations.

Fees for bookings made in Canada
Booking in Canada per passenger per booking Economy Premium Economy Business First
Canada - international C$30
C$30
C$30
C$30

Fees for making changes to bookings

The following fees apply when you change your booking through Qantas Contact Centres, Qantas travel outlets and Qantas airport locations. These are fees for consultant assisted bookings and do not apply for making changes to bookings online at qantas.com.

Note: To change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

Fee for making changes to bookings in Canada per passenger per booking
Country where the change is made Economy Premium Economy Business First
Canada - international
C$40
C$40
Complimentary
Complimentary
Australia - international 
A$80
A$80
Complimentary
Complimentary
New Zealand - international 
NZ$80
NZ$80
Complimentary
Complimentary

Additional Baggage Allowance

The following fee applies when you request a refund of Additional Baggage Allowance in accordance with the terms and conditions.

  Fee - per passenger per booking
Additional Baggage Allowance
C$80 or 5,000 Qantas Points+

Additional Baggage Allowance: important information

+ Point cancellation fees only apply for an Additional Baggage Allowance purchased using Qantas Points.

 

 

 

Optional service fees for codeshare flights

Codeshare flights are flights with a 'QF' flight number that are operated by another airline. The operating airline may charge different fees for optional services.