Things happen, and when they do you may need to know how to change your travel plans.
Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
We recommend you check the conditions applicable to your fare type for information about fees and surcharges before changing your booking. If you’re unsure of your fare type, visit Manage booking or call your local Qantas office. Service fees may also apply when changing your booking.
How can I change my booking?
Changing the date or time of your booking at qantas.com is easy, if your fare rules permit the change. For most bookings, simply follow four easy steps:
- Retrieve your booking by entering your details below, or log in to your Qantas Frequent Flyer account and go to ‘Your Bookings’ to select the booking to change.
- Select the red 'Change' button in the Flights panel.
- Make your changes and accept any change fees or fare differences, if applicable.
- Confirm your changes.
Note that any flight change applies to every passenger in your booking. If you want to change flights for individual passengers, you’ll first need to separate them from the booking. These passengers will be placed in a new booking with a separate booking reference. You can then make your changes using the above steps.
Which bookings can I change at qantas.com?
Changes to Classic Flight Reward bookings
You can change the date and time for Classic Flight Reward bookings up to 24 hours before you depart at Manage booking. Make sure the Frequent Flyer who paid for the original booking is logged in.
To change the departure or arrival city in your booking, contact Flight Reward and Priority Reservations.
Made a mistake while booking?
For bookings made at qantas.com, we’ll give you until midnight on the same day you make your booking to let us know you made a mistake, and we’ll correct your flight details with no change fees. Read about same day no mistake.
Changes must be made online at qantas.com (English sites only) and are subject to availability and your fare rules.
Disclaimer: ^ Service fees may apply for bookings changed through Qantas Contact Centres and Qantas airport locations, as well as changes made via web chat and selected social media channels in some countries.
Disclaimer: ~ Multi-city bookings are those with more than one stop, or where you are not returning to the same point of origin. Note: Multi-city bookings with a Jetstar flight are not eligible to be changed online at qantas.com.
Disclaimer: + All changes are subject to Classic Flight Rewards seat availability in the relevant class and may require payment of additional points. Charges and taxes may apply. Changes that require a ticket to be re-issued are not permitted within 24 hours of departure or once travel has commenced. Changes are not permitted on any Classic Flight Rewards flight paper ticket booking once travel has commenced. To make changes to bookings which include travel to Hong Kong or Vancouver, contact us.
Disclaimer: # The fare rules will vary depending on the type of Points Plus Pay - Flights booking you have redeemed your points for. Check the fare conditions when you make your booking at qantas.com.
Disclaimer: ++ Changes are permitted once on qantas.com.