Dreamliner in-flight
Status Support

 

Since March 2020, we’ve offered members a range of support mechanisms including status extensions, Status Credit boosts and Status Credit rollovers.

To help eligible Qantas Frequent Flyer members who are based outside Australia or New Zealand maintain their status and provide them peace of mind when it comes to their status, we are providing them with a 12-month Status Extension.

Plus, we’re giving eligible members a headstart on reaching their future status goals with the ability to rollover eligible Status Credits into their next Membership Year.

Status extension - updated August 2022

What has changed with the status support Qantas is providing?
Since March 2020 we have been supporting eligible Qantas Frequent Flyers who reside outside of Australia or New Zealand and are unable to achieve the Status Credits needed to retain their status with 12 month status extensions. We are extending this support to include eligible members with a status end date between July 2022 and June 2023 (inclusive).

Additionally, we will rollover accrued Status Credits for eligible members up to a maximum amount, from their eligible Membership Year to help kick-start their new Membership Year.

Do I need to register to receive the Status Extension or Status Credit rollover?
No, we will take care of everything for eligible members and there is no need to call the contact centre.

Who's eligible for the Status Extension?
Qantas will extend the status for Qantas Frequent Flyer members who reside outside of Australia or New Zealand who:

  • hold Platinum One, Platinum, Gold or Silver status and have not been able to earn the required Status Credits to retain their status; and
  • have a status end date between 31 July 2022 and 30 June 2023 (inclusive). 

Members who have received complimentary Gold membership, or complimentary Platinum membership from a Platinum One member and those on Status Hold are eligible to have their status extended if they meet the above criteria.

Where can I see my status end date?
You can view your Membership status end date on your digital card on the Qantas App. Simply click on ‘My QFF’ and the digital card icon in the top right hand corner of the screen. 

Note, the Membership Year end date displayed on the qantas.com ‘Status Activity’ page may not reflect your 12-month Status Extension until the start of your new Membership Year. 

When would my status be extended?
You can view the key dates that apply for your membership on the below table for eligible members.

Your status end date The date your status extension will be activated by Qantas Your status end date after the extension
31 July 2022 Late July 2022 31 July 2023
31 August 2022 Late August 2022 31 August 2023
30 September 2022 Late September 2022 30 September 2023
31 October 2022 Late October 2022 31 October 2023
30 November 2022 Late November 2022 30 November 2023
31 December 2022 Late December 2022 31 December 2023
31 January 2023 Late January 2023 31 January 2024
28 February 2023 Late February 2023 28 February 2024
31 March 2023 Late March 2023 31 March 2024
30 April 2023 Late April 2023 30 April 2024
31 May 2023 Late May 2023 31 May 2024
30 June 2023 Late June 2023 30 June 2024

What happens if I've already retained my status, will it still be extended by 12 months?
No. If you’ve already retained your status then you will automatically enjoy your current benefits for the rest of your Membership Year you retained it in plus 12 months. The status extension is offered as support for members who are not able to retain in their own right. 

If I move up to a higher status before the extension date, will the higher status be extended by a further 12 months?
No. If you move up to a higher status before the extension date, you'll already have that status with the benefits to enjoy until 2023 or 2024 and so aren't eligible for the extension.

If Qantas extends my status as part of this change, will my Status Credits reset to zero?
Yes. Your annual Status Credit total will reset to zero at the end of your current Membership Year. The 12-month status extension will not change this.

Will the status extension impact the Loyalty Bonus and other Bonus Rewards calculations?
No. There’s no change to the calculation and awarding of any Bonus Rewards that are earned. You'll continue to receive Bonus Rewards during your Membership Year if the eligibility criteria is met.

Will I receive a new membership card?
Once we've actioned the extension, you'll see your new status expiry date on your digital membership card in the Qantas App. To view it in the Qantas App, click on ‘My QFF’ and then the card icon top right-hand corner of the screen. Due to the current environment, Qantas Frequent Flyer has temporarily suspended sending physical membership cards.

Can I request a new physical card with the new status expiry date?
No. Qantas has temporarily suspended sending physical membership cards.

If I receive the status extension, will it reset my Qantas Points expiry date?
No. To prevent your points from expiring, simply earn more Qantas Points or use some for a reward as per the program terms and conditions.

Status Credit rollover - updated August 2022

Can my current Status Credits be rolled over to my next Membership Year?
Yes. If you’re eligible, Qantas will rollover eligible Status Credits earned in the Membership Year ending between 31 July 2022 and 30 June 2023 up to a cap of at least 40% of the Status Credits required to retain your tier. This rollover will apply for Membership Years starting between 1 August 2021 and 1 July 2022.

The maximum number of Status Credits that can be rolled over are as follows:

  Platinum One Platinum Gold Silver
Status Credits 1,800 500 250 100

The table below outlines the Status Credits that will contribute towards Status Credit rollover and when the Status Credits will be awarded to eligible members.

Status end date Status Credit earn period that will contribute to rollover When Status Credit rollover will be processed to accounts
31 July 2022 1 August 2021 through to 31 July 2022 Early August 2022
31 August 2022 1 September 2021 through to 31 August 2022 Early September 2022
30 September 2022 1 October 2021 through to 30 September 2022 Early October 2022
31 October 2022 1 November 2021 through to 31 October 2022 Early November 2022
30 November 2022 1 December 2021 through to 30 November 2022 Early December 2022
31 December 2022 1 January 2022 through to 31 December 2022 Early January 2023
31 January 2023 1 February 2022 through to 21 January 2023 Early February 2023
28 February 2023 1 March 2022 through to 28 February 2023 Early March 2023
31 March 2023 1 April 2022 through to 31 March 2023 Early April 2023
30 April 2023 1 May 2022 through to 30 April 2023 Early May 2023
31 May 2023 1 June 2022 through to 31 May 2023 Early June 2023
30 June 2023 1 July 2022 through to 30 June 2023 Early July 2023

Which Status Credits count towards the rollover?
Status credits earned through flying or with our partners on the ground will count towards the rollover.  Status Credits provided by Qantas as a bonus, support or gift will not count towards the rollover. 

Who’s eligible to have the Status Credits rollover?
Qantas Frequent Flyers who hold Platinum One, Platinum, Gold and Silver status with a status end date between 31 July 2022 and 30 June 2023.  Members with Lifetime Status who have a membership anniversary date between 31 July 2022 and 30 June 2023 are also eligible.

What will the Status Credits that are rolled over contribute towards?
The Status Credits rolled over will contribute toward attaining and retaining status for Platinum One, Platinum, Gold and Silver. They will not contribute towards any bonus Rewards, Lifetime Status or Status Accelerators. 

I‘m a Points Club Plus member, will this rollover impact the Status Credit rollover I am eligible for from Points Club?
No. Points Club Plus members who already receive a Status Credit rollover will receive this rollover in addition.

If I receive the Status Credit rollover, will it reset my Qantas Points expiry date?
No. To prevent your points from expiring, simply earn more Qantas Points or use some for a reward as per the program terms and conditions.

General

Is it still possible to move up to a higher status level (e.g. Gold to Platinum) if I earn the required Status Credits?
Yes. Once you earn the required Status Credits and travel on at least four eligible Qantas Group flights within a Membership Year, your status will be upgraded in line with the program terms and conditions.

What you need to know

You must be a Qantas Frequent Flyer member to earn points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions.

Disclaimer: ^ Offer is available to eligible Qantas Frequent Flyer members who hold Silver, Gold, Platinum or Platinum One Frequent Flyer status with a status end date between July 2022 to June 2023. The 12-month status extension does not apply to members who retain their status in their own right or move up to a higher tier.

Disclaimer: * Qantas will rollover eligible Status Credits earned in the Membership Year ending between 31 July 2022 and 30 June 2023 up to a cap of at least 40% of the Status Credits required to retain your tier. Only Status Credits earned through flying and on the ground offers are eligible for the rollover. Status Credits earned from any Loyalty Bonus, Platinum Bonus Reward and any gifted Status Credits (including Status Credit Boost and Status Credit Support) are ineligible for the rollover.