Wing
Temporary pause on physical Qantas Frequent Flyer card and kit distribution

Effective until 31 March 2021, Qantas has paused the distribution of the majority of Frequent Flyer, Qantas Club and Chairmans Lounge physical cards and kits sent to members. This includes members who either purchase or renew Qantas Club membership, retain status, attain a higher tier or join the Qantas Frequent Flyer program. However, members will still get access to digital cards in the Qantas App and will receive email communications regarding tier changes or membership purchases. All Qantas and partner booking systems will continue to reflect any changes too. 

Members who have activated the Qantas Travel Money facility, have cash loaded and/or have transacted at least once in the last twelve months will continue to receive a physical card.

Questions and answers

Why has Qantas paused issuing physical Frequent Flyer and Qantas Club cards?
Like most airlines impacted by Coronavirus, Qantas is bound by government-enforced travel restrictions resulting in network changes and lounge closures. As a result, we have paused a number of our travel-related services.

For those few who are still travelling, members can use the digital Frequent Flyer card available in the Qantas App by selecting ‘My QFF’ and then the card icon in the top right-hand corner of the screen. The member’s Frequent Flyer status will continue to appear on boarding passes.

When will Qantas temporarily stop the distribution of physical Frequent Flyer cards and kits?
Qantas has temporarily paused the distribution of the majority of physical Frequent Flyer cards and kits until 31 March 2021. Qantas will, however, continue to monitor the situation and adjust the time frame as required.

Members who have activated the Qantas Travel Money facility, have cash loaded and/or have transacted at least once in the last twelve months will continue to receive a physical card.

Will members still be able to attain and retain status during this period?
Yes. The attain and retain processes will continue as normal for members who continue to travel. Qantas has only paused the sending of cards and kits.

If a member reaches a higher status, will Qantas notify them of this?
Yes. Qantas Frequent Flyer will continue to send an email notification to members who attain a higher status or retain their existing status. The email notification will be sent to the member’s preferred valid email address as listed in their Frequent Flyer account.

How can members view their digital Frequent Flyer card?
The Qantas Frequent Flyer digital card is available in the Qantas App by selecting ‘My QFF’ and then the card icon in the top right-hand corner of the screen.

What’s displayed on the digital Frequent Flyer card?
The digital Qantas Frequent Flyer card displays everything physical cards show, including:

  • Current status (e.g. Platinum)
  • Current status expiry date
  • Lifetime Status (when applicable)
  • Qantas Club membership expiry date (when applicable)
  • Chairmans Lounge membership expiry date (when applicable).

If a member already holds a physical Qantas Frequent Flyer card, can they continue to use it?
Yes. There is no change in the use of valid physical Frequent Flyer cards with Qantas and our program partners.

If a member happens to be travelling between now and March 2021, will they need a physical card to access eligible partner lounges?
No. Qantas and partner airlines will accept the digital card and boarding passes will continue to reflect Frequent Flyer status. Lounge Access and eligibility conditions apply.

Can a member request a replacement physical card during the paused period?
The member’s digital membership card located in the Qantas App will replace the physical card with the exception of members who have an active Qantas Travel Money facility with a cash balane and/or have transacted at least once in the last twelve months. 

Members who have an active Qantas Travel Money facility can request a replacement card by clicking here and scrolling to the 'Enquire' section at the bottom of the page and select ‘Replacement Card’ from the enquiry dropdown.

Will Qantas send a card if a member has joined the Qantas Club and paid for the card to be couriered to them?
Yes. Qantas will continue to issue a physical card for Qantas Club members who pay the courier fee for card delivery.

Will Qantas send a new Qantas Club membership card to members who had their membership extended for six months by Qantas?
No. Qantas will not send Qantas Club membership cards to members who are due to receive one between 1 April 2020 to 31 March 2021, unless the member has an active Qantas Travel Money facility with a cash balance and/or have transacted at least once in the last twelve months.

Will Qantas send a Frequent Flyer card to members who had their Frequent Flyer status extended for 12 months by Qantas?
Qantas will not send physical Frequent Flyer cards to members who are due to receive one between 1 April 2020 to 31 March 2021, unless the member has an active Qantas Travel Money facility with a cash balance and/or have transacted at least once in the last twelve months.

Once the pause period is over, will Qantas send a physical card to members who did not receive one?
We will continue to monitor the situation as it unfolds and provide further advice in March 2021.

Who should I contact if I need more information?
If you require more information, click here and scroll to the 'Enquire' section at the bottom of the page.