Vehicles important information

When booking vehicles through Qantas, it's important you're familiar with the following information. We've partnered with our preferred car providers, Avis, Budget, Hertz and Thrifty to provide a quick, convenient and easy-to-use vehicle hire booking service.

All vehicle bookings made on qantas.com are subject to suppliers rental agreements on collection of the rental vehicle. 

Qantas receives a commission from these providers for vehicle bookings made via Qantas Cars.  

Fees and surcharges

Payment will be collected by individual car rental agencies at collection or return of the vehicle. Other charges such as tolls, fuel, local fees may also be payable.

Vehicles booked using money

Fees and charges when booking car hire using money as the payment method.
Payment details Avis Budget Hertz Thrifty
Credit cards accepted


Visa, MasterCard, American Express and Diners Club

Avis does not accept cards presented on phone/ watches and doesn't allow contactless payment methods such as pay-wave.

A physical credit or debit card must be presented at the start of rental.

Visa, MasterCard, American Express and Diners Club

Budget does not accept cards presented on phone/ watches and doesn't allow contactless payment methods such as pay-wave.

A physical credit or debit card must be presented at the start of rental.

Visa, MasterCard, American Express and Diners Club Visa, MasterCard, American Express and Diners Club
Credit card fees and/or surcharges

Within Australia:

1.29% (including GST)
1.17% (excluding GST)

Within New Zealand:

Visa and Mastercard: 2.2% + GST
American Express: 3.1% + GST

Payable on all credit and debit transactions

Outside Australia and New Zealand: contact Avis for more information

Within Australia: 

1.29% (including GST)
1.17% (excluding GST)

Within New Zealand:

Visa and Mastercard: 2.2% + GST
American Express: 3.1% + GST

Payable on all credit and debit transactions

Outside Australia and New Zealand: contact Budget for more information

 

1.5% on total booking value 1.5% on total booking value
Cash payment Not accepted. A valid credit card will be required for the booking; contact AvisOpens external site in a new window for more information Accepted at selected locations only; contact BudgetOpens external site for more information. Not accepted; contact HertzOpens external site in a new window for more information Not accepted; contact ThriftyOpens external site in a new window for more information
Bond/Security Hold A valid credit or debit card will be required when the vehicle is collected. If paying by debit card a 'security hold' of $200 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. This is required for both pay now or pay later options. The cardholder will not have access to these funds until billing is finalised at the completion of the rental. A valid credit or debit card will be required when the vehicle is collected. If paying by debit card a 'security hold' of $400 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. The cardholder will not have access to these funds until billing is finalised at the completion of the rental.

A valid credit card or debit card will be required when the vehicle is collected. Deposits range between $100 and $550 depending on the vehicle type, pickup location and payment type. Debit cards are only accpeted at selected Hertz locations.

A valid credit or debit card will be required when the vehicle is collected. Deposits range between $100 and $550 depending on the vehicle type, pickup location and payment type. Debit Cards are only accepted at selected Thrifty locations.

Cancellation fees No fees apply for booking via qantas.com. For direct bookings with Avis fees may apply. Contact Avis for more information. For the complete terms and conditions visit the relevant Avis rental locationOpens external site in a new window for more information.  None None None
Change fees Contact AvisOpens external site Contact BudgetOpens external site Contact HertzOpens external site Contact ThriftyOpens external site
No show fees None None None None
Additional charges for drivers under the age 25

Within Australia: A$37.90 max per day

Outside Australia: charges vary, contact AvisOpens external site for more information

Within Australia: A$22.72 per day

Outside Australia: charges vary, contact BudgetOpens external site for more information

Within Australia: A$16.50 per day

Outside Australia: charges vary, contact HertzOpens external site for more information

Within Australia: A$16.50 per day

Outside Australia: charges vary, contact ThriftyOpens external site for more information

Additional driver charges

Within Australia: A$7.49 per day, max A$37.43 per person

Outside Australia: charges vary, contact AvisOpens external site in a new window for more information

Within Australia: A$7.49 per day, max A$37.43 per person

Outside Australia: charges vary, contact BudgetOpens external site for more information

Within Australia: A$5.50 per day

Outside Australia: charges vary, contact HertzOpens external site for more information

Within Australia: A$5.50 per day

Outside Australia: charges vary, contact ThriftyOpens external site for more information

Vehicles booked using Qantas Points or Points Plus Pay - Cars

Valid for vehicle rentals booked using Qantas Points or Points Plus Pay - Carswithin Australia and New Zealand only.

Fees and charges when booking car hire using Qantas Points as the payment method.
Payment details Avis Budget Hertz Thrifty
Minimum Qantas Points required 3,500 3,500 N/A N/A
Minimum Qantas Points required when using Points Plus Pay - Cars 2,000 2,000 N/A N/A
Deposit/Security bond A valid credit or debit card will be required when the vehicle is collected. If paying by debit card a 'security hold' of $200 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. This is required for both pay now or pay later options. The cardholder will not have access to these funds until billing is finalised at the completion of the rental. A valid credit or debit card will be required when the vehicle is collected. If paying by debit card a 'security hold' of $400 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. The cardholder will not have access to these funds until billing is finalised at the completion of the rental. N/A N/A
Cancellation fees No fees apply for booking via qantas.com. For direct bookings with Avis fees may apply. Contact Avis for more information. For the complete terms and conditions visit the relevant Avis rental locationOpens external site in a new window for more information.  None N/A N/A
Change fees Changes can't be made using Qantas Points Changes can't be made using Qantas Points N/A N/A
No show fees Any Qantas Points earned will be deducted from your Frequent Flyer account for no shows Any Qantas Points earned will be deducted from your Frequent Flyer account for no shows N/A N/A
Additional charges for drivers under the age 25

Within Australia: A$37.90 max per day

Outside Australia: charges vary, contact AvisOpens external site for more information

Within Australia: A$22.72 per day

Outside Australia: charges vary, contact BudgetOpens external site for more information

N/A

N/A
Additional driver charges

Within Australia: A$7.49 per day, max A$37.43 per person

Outside Australia: charges vary, contact AvisOpens external site for more information

Within Australia: A$7.49 per day, max A$37.43 per person

Outside Australia: charges vary, contact BudgetOpens external site for more information

N/A

N/A

Total price

The rental price and any quoted taxes and charges are approximate only and include GST. Refer to the table above for other fees and charges, including credit card fees and/or surcharges, or contact your car provider for details.

Qantas Frequent Flyer vouchers

Avis and Budget Qantas Frequent Flyer vouchers can be redeemed for car bookings made on qantas.com when paying in cash, and cannot be used when redeeming Qantas Points. The Frequent Flyer voucher must be presented to Avis or Budget upon collection of the vehicle. Redemption is subject to availability of cars. Each voucher can be applied to the total cost of one rental only and credits will be issued for unused portions. One way rentals are not permitted. Vouchers can only be redeemed at Australian locations for bookings made on qantas.com at least 48 hours prior to pick up. A valid credit card must be presented at the time of rental. View all terms and conditions for AvisOpens external site in a new window and BudgetOpens external site in a new window.

Special requests

Availability and cost of an in-car navigation system, if requested, will be confirmed upon vehicle collection.

For other special requests, such as a child seat, contact the car provider directly. Additional fees apply and are payable directly to the car provider. Their contact details will be provided in your booking confirmation e-mail.

Mystery Car bookings made through qantas.com will be allocated by AvisOpens external site in a new window and BudgetOpens external site in a new window Group and will be subject to their standard terms and conditions.

Collecting your vehicle

On collecting the rental vehicle at the pick-up location, you're required to show your driver's licence, provide a credit card, and to read and accept the car provider's rental conditions. A deposit or security bond may apply; see the fees and charges outlined above for more information.

Licence requirements for commercial vehicles

The following licences are required to operate commercial vehicles rented through Avis and Budget.

Avis

Vehicle class Licence required
4x2 Light Tray (Group A)
Car
4x4 Single Cab Tray (Group B) Car
4x2 Dual Cab (Group L) Car
4x4 Dual Cab (Group D) Car
4x4 Wagon (Group E) Car
4.2m Moving Van (Group G) Car
Hitop Van (Group H) Car
1 Tonne Van (Group P) Car
6.4m Moving Van (Group X) MR
Large Bus 22-25 seater (Group K) LR
12 Seater Bus (Group W) Car
1 Tonne Van Refrigerated (Group XH) Car
4.2M Metre Refrigerated Van  (Group XK) Car
4.2 Metre Tautliner  (Group XA) Car
6.4 Metre Tautliner  (Group XB) MR
7.3 Metre Tautliner  (Group XC) MR
8.5 Metre Tautliner  (Group XD) HR
4.2 Metre Tray (Group V) Car
6.4 Metre Tray (Group S) MR
7.3 Metre Tray (Group XF) MR
8.5 Metre Tray (Group XG) HR
4.2M Tray Crew Cab (Group XE) LR

Budget

Vehicle class Licence required
4x4 Dual Cab (Group D) Car
4x4 Wagon (Group E) Car
4x4 Single Cab Tray (Group B) Car
4x2 Single Cab Tray (Group A) Car
4x2 Dual Cab Ute (Group L) Car
1 Tonne Delivery Van (Group C) Car
Hitop Van (Group H) Car
4.2m Moving Van (Group F) Car
6.4m Moving Van (Group X) MR
7.3m Van (Group V) MR
4.2m Tray (Group G) Car
6.4m Tray (Group XZ) MR
7.3m Tray (Group P) MR
8.5m Tray (Group XG) HR
12 Seater Bus (Group W) Car
Large Bus (Group K) LR
1 Tonne Refrigerated Van (Group XH) Car
4m Van Refrigerated (Group XZ) Car
4.2m Refrigerated Van (Group XK) Car
6.4 Metre Refrigerated Van (Group XZ) MR
2 Tonne Freezer Truck (XZ) Car
Prime Mover (Group XS) HC/MC
Crane Truck (Group XP) HR
Isuzu GVD Single Drive Prime Mover HC/MC
18 Seater 4WD Truck (Group XZ) LR
4.2m Tautliner (Group XA) Car
6.4m Tautliner (Group XB) MR
7.3m Tautliner (Group S) MR
8.5m Tautliner (Group XD) HR
2m Tipper (Group XL) Car

Travel insurance

Qantas Travel Insurance international and domestic policies cover rental car insurance excess (subject to the applicable limit), and are available for Australian and New Zealand residents who are starting or ending their trip in their country of residence. You can purchase these policies at qantas.com/insuranceOpens external site in a new window.

Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited (nib) ABN 81 115 932 173 AFSL 308461 and underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193. Qantas (AR 261363) is nib's authorised representative and acts on behalf of nib. This is general advice only. Consider the Product Disclosure StatementOpens external site in a new window (PDS), Target Market DeterminationOpens external site in a new window (TMD) and your personal circumstances before you buy.