Travel updates

Check this page for issues which may affect your flight or booking with us. We'll do all we can to keep you informed of developments and the choices available. See real-time flight status or the media room for the latest information.

Last updated: 15 October 2020

Coronavirus information

We're continuing to monitor the situation closely and review our flights based on the advice of the World Health Organisation, Centre for Disease Control and Australia’s Chief Medical Officer.

If there are any changes to your flight, we'll be in contact. We're also offering flexible options to customers affected by travel restrictions. Find out more information on options for changing your flights.

For the latest information, visit Coronavirus travel updates.

Travel between New Zealand and Australia

Travel from New Zealand – Safe Travel Zone to NSW and NT

The Australian government has announced a Safe Travel Zone with New Zealand.

To book a flight, you must have spent at least 14 days in New Zealand prior to your date of travel, and not have been in an area designated as a COVID-19 hotspot. The Australian Government is defining a hotspot using a three-day rolling average of three locally acquired cases per day.

You must also present a printed and signed health declaration form at check-in confirming that you've been in New Zealand 14 days before your date of departure.

Before booking, ensure you check the latest New Zealand and Australian government travel requirements.

Find out more about travel between New Zealand and Australia.

Travel to New Zealand - restrictions remain in place

Restrictions remain in place for travel to New Zealand, including passengers returning from Australia.

All passengers arriving in New Zealand will need to register their managed isolation accommodation requirements, and be in receipt of a Managed Isolation Allocation System Voucher prior to check-in. For more information visit the MIQ Government site.

You should also ensure you meet Australian government requirements to depart Australia. More information can be found on the Australian government website.

Note: Qantas International Lounges are currently closed in Sydney, Auckland and Christchurch.

Travelling within Australia

Some Australian states and territories have introduced new measures, including additional health and safety protocols, in response to Coronavirus that may impact interstate travel.

Before travel, ensure you check the latest government travel requirements, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.

State and Territory Government travel restrictions
State or Territory	Travel updates and entry requirements
Australian Capital Territory	COVID-19 updates Travel documentation
New South Wales	COVID-19 updates Travel documentation Until further notice, all flights from Melbourne to Sydney will arrive at Sydney T1
Northern Territory	COVID-19 updates Travel documentation
Queensland	COVID-19 updates Travel documentation
South Australia	COVID-19 updates Travel documentation
Tasmania	COVID-19 updates Travel documentation
Victoria	COVID-19 updates Face coverings mandatory on flights
Western Australia	COVID-19 updates Travel documentation

Travelling to Australia from overseas - excluding from New Zealand

The Australian Government has implemented immigration measures which allow only Australian citizens, residents and immediate family members to travel to Australia. The government has also advised that all new arrivals are required to self-isolate for 14 days.

If you’re travelling to Australia, check your own government's travel advice for the latest information on all of your planned destinations and transit ports, as they are constantly being reviewed.

Travelling from Australia

Ensure you check current Australian travel alerts for the latest information when you’re leaving Australia.

Travel to the UK

The UK Government has introduced a series of measures to control the transmission of COVID-19 for passengers travelling to the UK.

Refer to the GOV.UK website for Public Health guidance and more information.

Travel to New Zealand

The New Zealand government has announced restrictions due to Coronavrius. Refer to the New Zealand Unite against COVID-19 website for more information.

Visa requirements

The New Zealand government requires some visitors and transit passengers to have a New Zealand Electronic Travel Authority (NZeTA).

Apply for your NZeTA at least 72 hours before departure through the official mobile app or website.
Visit Immigration New Zealand to find out if you require a visa for your travel.

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Solomon Islands measles vaccination travel advisory

Following outbreaks of measles in the region, the Solomon Islands Government has issued a Travel Advisory, requiring visitors from countries including Australia, and Solomon Islands residents travelling to Australia and other destinations, to show proof of vaccination.

From 28 December 2019, to enter the Solomon Islands you'll need to show proof you have been vaccinated against measles at least 15 days before your arrival. Bring your official vaccination record with you in your carry-on bag. Travellers without evidence of vaccination may need to undergo a medical examination.

Read more on the Australian Government's Smartraveller website.

New Bali electronic customs declaration form

Passengers flying to Bali are required to complete an Electronic Customs Declaration (ECD) form online. The form can be completed as early as two days before arrival.

Customs cards will no longer be handed out on flights to Bali.

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