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Check flight statusTravel updates
Check this page for issues which may affect your flight or booking with us, including information on Government requirements for travel.
We'll do all we can to keep you informed of developments and the choices available. See real-time flight status or the media roomOpens external site for the latest information.
Before booking, ensure you check the latest Government travel requirements outlined below, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Last updated: 19 April 2021
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We're continuing to monitor the situation closely and review our flights based on the advice of the World Health Organisation, Centre for Disease Control and Australia’s Chief Medical Officer.
If there are any changes to your flight, we'll be in contact. We're also offering flexible options to customers affected by travel restrictions. Find out more information on options for changing your flights.
For the latest information, visit Coronavirus travel updates.
We've increased international services between Australia and New Zealand, following the opening of a quarantine free two-way travel bubble between the two countries.
Ensure you check the latest AustralianOpens external site in a new window and New ZealandOpens external site in a new window government travel requirements, including any applicable Australian State Government restrictions and requirements, to ensure you are eligible to travel and have completed any required documentation.
To travel between Australia and New Zealand quarantine-free, you must meet all of the following criteria:
- You’ve spent the 14 days before you depart in either Australia or New Zealand. Note that you are able to visit each country for any length of time and are not required to stay for 14 days.
- You haven’t had a positive COVID-19 test in the 14 days before you depart.
- You aren’t waiting for the results of a COVID-19 test taken in the past 14 days.
- You haven't been in an area designated as a COVID-19 hotspot.
- You’re not transiting from another international flight.
- You meet the immigration requirements of both countries.
Additional conditions for travel between Australia and New Zealand include mandatory health and travel declarations, use of face masks, immigration and entry requirements (which may include applying for a visa or NZeTA) or you could be denied entry.
Find out more about travel between Australia and New Zealand.
Some Australian states and territories have introduced new measures, including additional health and safety protocols, in response to Coronavirus that may impact interstate travel.
Before travel, ensure you check the latest government travel requirements, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
The Australian GovernmentOpens external site in a new window has implemented immigration measures which allow only Australian citizens, residents and immediate family members to travel to Australia. The government has also advised that all new arrivals are required to self-isolate for 14 days.
Before travelling to Australia,
- You must complete the Australian Travel DeclarationOpens external site in a new window at least 72 hours before departure and present a copy of your confirmation email at check-in.
- You must undergo a COVID-19 PCR test within 72 hours of departure, and present a copy of your negative test result at check-in. Visit the Australian Government Department of HealthOpens external site in a new window website for more information and test document requirements.
- Check the latest Australian Government travel requirementsOpens external site in a new window, which include the mandatory use of face masks on all flights.
- You should also check your own government's travel advice for the latest information and travel requirements on all of your planned destinations and transit ports, as they are constantly being reviewed.
Ensure you check current Australian travel alertsOpens external site in a new window for the latest information when you're leaving Australia.
Before travel, ensure you check the latest government travel requirements, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
if you’re an Australian citizen or a permanent resident you cannot leave Australia due to COVID-19 restrictions unless you have an exemption. Visit the Australian Department of Home AffairsOpens external site in a new window website for more information.
The Australian Government has tightened restrictions for travel to Papua New Guinea in response to the serious health risk to the Australian public as a result of the COVID-19 outbreak in Papua New Guinea.
Outbound travel exemptions for Australian Citizens and Permanent Residents will only be approved by the ABF Commissioner in extremely limited circumstances, eg for critical workers providing assistance to Papua New Guinea's COVID-19 response and people undertaking critical safety roles.
If you're seeking to travel to Papua New Guinea in these limited circumstances, you must ensure that you have a valid exemption for departure. In most cases this will require completion of a new travel exemption requestOpens external site in a new window online.
Failure to comply with these measures is a criminal offence and you could be fined. Visit gov.uk/uk-border-controlOpens external site for detailed public health advice and requirements for entering the United Kingdom.
Essential information to enter the United Kingdom
The United Kingdom is taking steps to help stop the spread of COVID-19.
- All persons (including UK nationals and residents) arriving in the UK from outside the common travel area must provide proof of a negative COVID-19 test taken within 3 days of departure to the UK. For further information, visit Coronavirus (COVID-19) testing before you travel to EnglandOpens external site in a new window.
- To protect your health and others’, everyone must complete an online passenger locator formOpens external site in a new window before departure, unless you are exemptOpens external site in a new window. You’ll need to complete this form online and submit it to the United Kingdom Home Office before arriving at the airport for your flight. Then, present your travel approval at check-in, and on arrival in the United Kingdom.
- All arrivals must quarantine for 10 days unless exempt. If you have travelled through a red list countryOpens external site in a new window in the last 10 days, you must have a valid managed quarantine facilityOpens external site in a new window booked prior to departure. For information, refer to how to quarantine when you arrive in EnglandOpens external site in a new window. Check the list of exempt countriesOpens external site in a new window immediately before travel and the list of work-related exemptionsOpens external site in a new window if travelling for work.
- Everyone is required to take a coronavirus test on days 2 and 8 of their quarantine. You must have this booked prior to departure. For information, visit GOV.UK websiteOpens external site in a new window.
- It is a legal requirement that you wear a face covering on public transport in the UK.
- If you quarantine in England, you may opt into Test to Release. For further information, visit Test to Release for international travelOpens external site in a new window.
COVID-19 test
Before you're accepted for travel to, or via the UK, you’ll be required to undergo a COVID-19 PCR test.
- Your COVID-19 PCR test must be completed within three days of departure.
- You must have a negative result.
- You must carry a copy of your test results, either a paper copy or a digital copy (text message/email), as you may be asked to provide proof of your negative test result on departure and on arrival in the United Kingdom.
- Refer to the UK Government's Testing for People travelling to EnglandOpens external site in a new window website for detailed information on your COVID-19 PCR test requirements.
Travel from the United Kingdom
National travel restrictions – you can only travel for essential reasons
While national restrictions are in place, you can only travel internationally from England for legally permitted reasonsOpens external site in a new window. This doesn't include holidays.
You must complete a travel declaration formOpens external site in a new window and carry it with you, along with any evidence supporting the reason for your trip. You may be required to show the form at the port of departure.
It's an offence to enter a port of departure or embarkation point without a properly completed form if you're travelling internationally. Some job related exemptions apply. You may be issued with a fixed penalty notice and directed to return home if you don't have a valid reason for travel.
Travel requirements to the European Union and other European nations will change from 1 January 2021. To prepare for your travel to Europe, visit the official UK government site Brexit TransitionOpens external site in a new window.
Visit the Germany Federal Foreign OfficeOpens external site in a new window and Ministry of HealthOpens external site in a new window websites for information on travel requirements, including digital registrationOpens external site in a new window, quarantine and entry restrictions.
Visit the South African GovernmentOpens external site in a new window website for information on entry requirements for travel to Johannesburg.
Requirements include:
- You’re required to undergo a COVID-19 PCR test within 72 hours of departure. The test must be from an accredited laboratory under the Australian Department of Health and the certificate must be to international standards with the date and time of test, the date and time of the result, and the test results clearly evidenced. Refer to the South African Government websiteOpens external site in a new window for more information, or consult your medical practitioner.
- On arrival into Johannesburg, you'll be screened for any COVID-19 symptoms or for contact with people who have been infected with the COVID-19 virus. If you display any COVID-19–related symptoms or have been in contact with an infected person(s), you're required to undergo a COVID-19 test at your own expense.
- If you don't have a negative COVID-19 test issued within 72 hours of departure, or if you test positive for COVID-19 on arrival, you'll be required to quarantine on arrival, at sites identified by the South African Department of Health and at your own expense.
- You must also carry proof of your accommodation and address while in South Africa in case you're required to self isolate.
- Before departure from Australia, install the COVID Alert South Africa mobile app.
- Complete the Republic of South Africa Government Traveller Health QuestionnaireOpens external site in a new window [PDF] and bring it with you to present on arrival in Johannesburg.
Visit the Canadian Government's websiteOpens external site in a new window for more information on travel requirements, including entry eligibility, COVID-19 testing, wearing of face masks and quarantining on arrival, plus information if you're travelling onward from Vancouver.
Enhanced travel measures by the Government of Canada
- All travellers 5 years of age and older flying to Canada from another country are required to provide proof of a pre-departure COVID-19 molecular test to enter Canada, unless exempt. You must have a negative test result within 72 hours of your scheduled flight departure, or a positive test result between 15 and 90 days of your scheduled flight departure. If your rest result is inconclusive, you won’t be able to travel.
- On arrival in Canada, you're required to undergo a COVID-19 test, unless you're exempt. For travel to Vancouver, you can pre-register for this test with LifeLabsOpens external site in a new window. If your test result is negative, you can leave the hotel to finish the remainder of your 14 day quarantine period at a suitable facility. If you test positive, you'll need to quarantine for 14 days in a designated government quarantine facility.
- While waiting for your results, you're required to stay in a government approved hotel at your cost. You'll need to pre-book your accommodationOpens external site in a new window before your departure. The cost of your accommodation includes the room, food, cleaning, infection prevention and control measures, security and transportation.
- Before departure, you’ll need to submit a suitable quarantine plan, which includes your travel and contact information and health-related questions to the Canadian Government through the ArriveCAN websiteOpens external site in a new window or the app. If you haven’t submitted this information before departure, or if you knowingly provide any false or misleading information you may be subject to a monetary penalty, up to C$5,000.
All international arrival and transit passengers, regardless of nationality or visa status, will need to provide a negative COVID-19 PCR-test result issued within three business days before boarding their flight to Taiwan.
From more information check the latest travel alerts when travelling from Australia.Opens external site in a new window
When international flights resume, governments and airlines may introduce requirements for passengers to have proof of a COVID vaccination. For more information, read the press releaseOpens external site in a new window.
Following outbreaks of measles in the region, the Solomon Islands Government has issued a Travel Advisory, requiring visitors from countries including Australia, and Solomon Islands residents travelling to Australia and other destinations, to show proof of vaccination.
To enter the Solomon Islands, you'll need to show proof you have been vaccinated against measles at least 15 days before your arrival. Bring your official vaccination record with you in your carry-on bag. Travellers without evidence of vaccination may need to undergo a medical examination.
Read more on the Australian Government's SmartravellerOpens external site website.
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