Scheduled maintenance

Our Frequent Flyer system will be undergoing scheduled overnight maintenance from 7pm (AEDT) Tuesday 24 January to approximately 7am (AEDT) Wednesday 25 January 2023.  

During this time, Qantas Frequent Flyers will be unable to access their Frequent Flyer account via qantas.com, the Qantas App or via our Contact Centres. A number of services will also be unavailable including:

  • Joining or updating Qantas Frequent Flyer membership details, including email subscriptions
  • Making or changing flight bookings using Qantas Points
  • Requesting an upgrade using Qantas Points (Classic Upgrade Reward, Bid Now Upgrade or Domestic on Departure Upgrade Reward)
  • Accessing complimentary lounge invitations and linking them to bookings
  • Joining or renewing Qantas Club Membership      
  • Using Qantas Points for non flight rewards including Qantas Wine, Qantas Hotels and the Qantas Reward Store 
  • Registering for a member offer on qantas.com
  • Applying for a Premier credit card or accessing your account, including loading funds to your Qantas Travel Money card

Commercial bookings can still be made however Frequent Flyers will not be able to add their membership number. Please visit Manage Booking once the system maintenance is completed to add your Frequent Flyer number.

If you’re travelling during this period, you’ll still be able to check in online and access your digital boarding pass using your 6 character booking reference. If you’re using the Qantas App, you’ll also be able to add your trip and retrieve your boarding pass using the booking reference.

If you need to contact us during this time, longer than usual wait times might be experienced as we will not be able to prioritise calls based on Frequent Flyer status. We recommend only calling if travel is imminent.

We apologise for any inconvenience caused.