Seats, Bags and Lounge Pass refunds

Apply for Additional Baggage Allowance, Seat Selection, Qantas Lounge Pass, Complimentary Longe Invitations, Bid Now Upgrades and Neighbour Free refunds.

Qantas lounge

Additional Baggage AllowanceSeat SelectionQantas Lounge PassComplimentary Lounge InvitationsBid Now Upgrades and Neighbour Free can be eligible for refund in certain circumstances.

Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. Read more about the conditions of Additional Baggage AllowanceSeat SelectionQantas Lounge PassesComplimentary Lounge InvitationsBid Now Upgrades and Neighbour Free

Apply for your refund

Submit your refund requests once you've completed your journey. A separate refund request must be submitted per person, per service. 

To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Once the form is displayed, complete the remainder of the information. 

To request a refund for your Qantas Lounge Pass or Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer number, Qantas Lounge Pass or Complimentary Lounge Invitation number and flight details.