Qantas COVID-19 travel credits
From 1 January 2024, COVID-19 travel credits (issued for bookings made on or before 30 September 2021) can no longer be used for new bookings. If you still have a COVID-19 travel credit, call us to request a refund at any time.
Use our search tool to locate any travel credits and call us on 1300 668 885 within Australia, or +61 2 9123 7495 from outside Australia, to request your refund. If your original booking was made with a travel agent, they'll need to assist you with refunding your credit.
There are four types of Qantas travel credits: Flight Credits, Qantas Pass, Qantas TravelPass and Qantas Credits.
Qantas travel credit may be issued when the value of your booking can be retained for future use. Different conditions apply depending on when your booking was made, the type of booking you held, and why that credit was issued. You should always refer to the fare rules of your original booking, as well as the terms and conditions applicable for your travel credit.
When you’re ready to rebook your trip, you can redeem your Flight Credit online via Manage Booking for all passengers on the original flight booking, using the six-character reference (in most cases, this is the same as your original booking reference). If you no longer wish to travel with the same passengers, contact us for assistance.
If you have a Qantas Pass, Qantas TravelPass, or Qantas Credit, these virtual accounts store the balance of your credit and can be used as a payment method when booking your next flight at qantas.com on the Qantas App (simply select the ‘Qantas Passes or Credit ‘tab as your form of payment and enter the travel credit number and expiry), or through your local Qantas office. You will have received an email from us including your card number and how to access your account.
If you’re unable to find your travel credit, use our search toolOpens in a new tab or window.
The easiest way to identify the type of Qantas travel credit you have is by logging into your Qantas Frequent Flyer or Qantas Business Rewards account and selecting 'See all bookings'. If you're the primary booking contact, you may also have an email from us detailing your travel credit details. If you're unable to find your travel credit, use our new search tool.Opens in a new tab or window
Find your travel credit
We've made it easier with our new search toolOpens in a new tab or window. This secure tool will help you find any travel credits you may hold with Qantas or Jetstar. We will need details about the original flight booking to complete a search.
Speak with our Travel Credit Concierge
We're pleased to offer a dedicated call line where our Travel Credit Concierge team will be standing by 24/7 to provide assistance.
Call 1300 171 505 within Australia, or +61 1300 171 505 when outside of Australia.