Coronavirus travel update

Information on recent immigration changes and options for customers booked to mainland China.

Note: travel restrictions are changing rapidly and this page doesn't contain all the restrictions in force. If the restrictions apply to your travel, you may not be permitted to board your flight. Check with the government website of your destination and any transit ports.

Booking change and refund requests

If you're no longer able to travel based on the new immigration restrictions, and you've booked your flights directly with Qantas:

Otherwise, contact your original booking agent.

Flights to and from mainland China (excluding Hong Kong, Macau and Taipei)

We have suspended our two direct services between mainland China and Australia (Sydney-Beijing and Sydney-Shanghai) from 9 February until 29 March 2020, due to the entry restrictions imposed by countries including Singapore and the United States. There are no changes to our services between Australia and Hong Kong, as it’s exempt from current travel restrictions. 

Customers with bookings between 9 February and 29 March will be contacted by our Customer Service team to discuss their travel options. These options will also apply to customers travelling to or from mainland China on other carriers who hold a separate Qantas ticket for travel within Australia or to New Zealand.

Customers with tickets issued on or before 24 January 2020 who no longer wish to travel have the option to-

  • rebook their flight
  • cancel their ticket and retain its value in credit  or,
  • cancel their flights for a full refund. Change and cancellation fees will not be charged to these customers. Contact your original booking agent for assistance.

Customers with tickets issued on or before 24 January 2020 who no longer wish to travel have the option to rebook their flight, cancel their ticket and retain its value in credit, or cancel their flights for a full refund. Change and cancellation fees will not be charged to these customers. Contact your original booking agent for assistance.

We are liaising closely with the Australian Government, and continue to take advice from the World Health Organisation and Australia’s Chief Medical Officer regarding the Coronavirus.

Visit the Manage Booking section of our website to ensure your contact details are up to date.

Immigration changes

There have been changes to the immigration regulations for a number of countries/territories around the globe as a result of the coronavirus.

Many countries/territories have implemented entry requirements for travellers who have visited or reside in Hubei province and/or mainland China; refer to the following list, and also to the Smartraveller website along with the relevant government websites for all countries/territories you'll be travelling through including your final destination.

Note: if you don't meet the requirements for entry into these countries/territories based on these restrictions, you won't be permitted to board your flight. Refer to the relevant government websites for more information.

  • Australia
  • Cook Islands
  • Fiji
  • Hong Kong, SAR of China
  • Indonesia
  • Japan
  • New Zealand
  • Papua New Guinea
  • Philippines
  • Republic of Korea
  • Singapore
  • Solomon Islands
  • United States of America
  • Vietnam
  • Vanuatu

These travel requirements are subject to change and we recommend you stay up to date with the latest changes.

Online check-in and airport self-serve kiosks may not be available for check-in to selected destinations.

Australian travel restrictions

The Australian Government has announced immediate immigration measures which restrict entry to travellers who have been in mainland China within 14 days of their arrival in Australia.

Australian citizens or permanent residents (and their immediate family) are exempt.

Travellers who have been in or transited through mainland China within 14 days of their international flight to Australia, will not be permitted to board their flight, unless they are Australian citizens or permanent residents (and their immediate family). 

To understand more about these new immigration measures, refer to the Australian Government’s advice to travellers.

American travel restrictions

The American Government has announced immigration measures which restrict entry to travellers who have been in mainland China within 14 days of their arrival in the USA. These travellers will not be permitted to board international flights to the USA.

American citizens or permanent residents (and select other travellers) are permitted to arrive in selected ports where enhanced screening has been introduced. These ports include the airports we operates to in Los Angeles, New York (JFK), San Francisco and Honolulu.

All customers on our services to Dallas Fort Worth who have been to mainland China within 14 days of their flight, including American citizens and permanent residents, will not be permitted to board. If this affects you, we can assist in travel options to the approved US ports.

For more information, including those groups exempt when arriving in selected ports, refer to the Unites States Government’s statement.

New Zealand travel restrictions

The New Zealand Government has announced immediate immigration measures which restrict entry to travellers who have been in mainland China on or after 2 February.

Those who have been in or transited through mainland China since 2 February 2020 will not be permitted to board international flights to New Zealand.

Those who departed China before 2 February will not be affected. New Zealand citizens or permanent residents (and their immediate family) are exempt.

To understand more about these new immigration measures, refer to the New Zealand Government’s advice to travellers.

Singapore travel restrictions

Ministry of Health, Singapore have announced additional restrictions regarding Coronavirus Travel Restrictions as outlined on the Ministry of Health website

Effective immediately:

  • Singapore’s Immigration and Checkpoints Authority (ICA) will cease to issue visas to customers holding Peoples Republic of China passports.
  • Previously issued short-term and multiple-visit visas to those customers with Peoples Republic of China passports will also be suspended. During the suspension, customers will not be allowed entry to Singapore.
  • Residents and Long Term pass holders of Singapore that have travelled to Mainland China in the past 14 days will be placed on a ’14 day leave of absence’ and asked to stay at home and avoid social contact. Long Term pass holders include: Work Passes and Permits, Student Pass, Dependant Pass and Long-Term Visitor Pass.
  • Any visitors to Singapore that have travelled to Mainland China in the past 14 days will not be permitted to enter or transit Singapore.

Note: if you don't meet the requirements for entry into Singapore based on these restrictions, you won't be permitted to board your flight.