Manage booking
See your bookings with us and, where possible, make changes, update your personal details, redeem your Flight Credit and more.
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
If there are any changes to your flight, we'll be in contact. We're also offering flexible options to customers affected by travel restrictions. Find out more information on booking changes and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Check your booking or flight status for the most up-to-date information on your flights.
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Using your Flight Credit
To use your Flight Credit for your next Qantas flight, simply enter your credit reference and last name in the boxes above. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights.
Find out more about using your Flight CreditWhen you view your booking you can:
- Redeem a Flight Credit
- Change flights
- Cancel flights
- Separate passengers from a booking
- Purchase extra legroom seats (where available)
- Print or email your itinerary
- Purchase an additional baggage allowance
- Update your contact details
- Provide passenger information for travel to or from the USA, Canada and New Zealand
Check visa requirements
Did you know that if you’re travelling to, or transiting via, Australia, and you aren’t travelling with an Australian issued passport, you may need a visa?
Check visa requirements
Specific needs
If you need assistance for your flight or have queries about travelling with special needs, we’re here to help during your journey.
Request mobility assistance Travelling with specific needs
Requesting an upgrade
Discover how you can upgrade your Qantas flight with Classic Upgrade Rewards, Bid Now Upgrades and Domestic On Departure Upgrade Rewards.
Find out more about Qantas upgrades