Manage booking

See your bookings with us and, where possible, make changes, update your personal details and more.

Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Check your booking or flight status for the most up-to-date information on your flights.

Manage your flight booking: Cancel your booking

1. Log in to Manage Booking
2. Enter your booking reference and your last name in the relevant fields
3. Scroll down to the 'Flights' heading or click 'Flight details' on the left hand navigation to see your booking
4. Click 'Cancel/Voucher' on the right hand side
5. Accept the 'terms and conditions'

If you're unable to cancel your booking, submit your request.

When you view your booking you can:

Change flights
Cancel flights
Redeem a Flight Credit
Provide passenger information for travel to or from the USA, Canada and New Zealand

Print or email your itinerary
Purchase an additional baggage allowance
Purchase extra legroom seats (where available)
Update your contact details

Manage your hotel bookings

If you are a Qantas Frequent Flyer member, you can change or cancel your booking online through Qantas Hotels. Alternatively, changes can be made by calling Qantas Hotels.

Enquiry
Ask us a question

Phone +61 2 8059 0182
7am to 10pm AEST, seven days a week

View booking to:

Cancel your car hire
Add another car

Update your contact details
Print or email your itinerary

Contacts

Car hire bookings cannot be changed online. To change your booking or enquire about special requests, contact your local provider, or use the enquiry details below.

Enquiry
Ask a question

Enquiry
Ask us a question

Activities

For enquiries about activities booked through Qantas contact our activity provider Viator, quoting your booking reference.

Enquiry
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Airbnb

To change or cancel your Airbnb booking contact your host. For all other Airbnb queries contact Airbnb.

Enquiry
Ask us a question
More Airbnb help

Transfers

For enquiries about transfers booked through Qantas contact our transfer provider Viator, quoting your reference number.

Enquiry
Ask us a question

Check visa requirements

Check visa requirements

Did you know that if you’re travelling to, or transiting via, Australia, and you aren’t travelling with an Australian issued passport, you may need a visa?

Check visa requirements

Request mobility assistance

Specific needs

If you need assistance for your flight or have queries about travelling with special needs, we’re here to help during your journey.

Request mobility assistance Travelling with specific needs

Find out more about Qantas upgrades

Requesting an upgrade

Discover how you can upgrade your Qantas flight with Classic Upgrade Rewards, Bid Now Upgrades and Domestic On Departure Upgrade Rewards.

Find out more about Qantas upgrades