Manage booking

If you are a Qantas Frequent Flyer member, you can change or cancel your booking online through Qantas Hotels. Alternatively, changes can be made by calling Qantas Hotels.

Car hire bookings cannot be changed online. To change your booking or enquire about special requests, contact your local provider, or use the enquiry details below. 

For enquiries about activities booked through Qantas contact our activity provider Viator, quoting your booking reference.

To change or cancel your Airbnb booking contact your host. For all other Airbnb queries contact Airbnb.

For enquiries about transfers booked through Qantas contact our transfer provider Viator, quoting your reference number.