Log in at qantas.com, go to ‘Bookings’ and select ‘Upgrade’ for your chosen booking, or request an upgrade in the Qantas App
Domestic and international upgrades can be requested up 10 hours before take-off
For some international flights, you can opt-in to be eligible for an Upgrade Reward up to the gate - this will give you the best chance of an upgrade
Tips for Classic Upgrade Rewards
Missed your chance to request an upgrade on a domestic flight?
You can use your Qantas Points to request a Domestic On Departure Upgrade Reward from three hours before your flight departs, after checking in.
Make sure your e-ticket has been issued
You need to have an eligible paid and confirmed ticket on a Qantas flight with a Qantas (QF) flight number on your ticket.
Travelling on a Points Plus Pay - Flight?
Classic Upgrade Rewards may also be requested on eligible Qantas Points Plus Pay - Flights. Conditions apply.
How Upgrade Reward requests are processed
Classic Upgrade Reward requests are prioritised based on several factors as determined by Qantas including your original booked cabin and your Qantas Frequent Flyer membership tier. Upgrade requests will be reviewed as follows:
|Membership tier||Domestic Upgrades||International Upgrades|
|Platinum One||Within three days of the scheduled flight departure||Within seven days of the scheduled flight departure|
|Platinum||Within three days of the scheduled flight departure||Within three days of the scheduled flight departure|
|Gold, Silver, Bronze||Within 24 hours of the scheduled flight departure||Within 24 hours of the scheduled flight departure|
It may not be possible to confirm your international Classic Upgrade Reward according to the timetable above even if seats are available for sale in the upgrade cabin due to expected future commercial passenger demand.
If your upgrade is confirmed, it will be noted in 'Bookings' at qantas.com and in your flight details within the Qantas App. Where possible we’ll notify you with an SMS (conditions apply). You’ll also be informed when you check-in to your flight at the airport. Qantas Points will be deducted from your account when your upgrade is confirmed.
Domestic On Departure Upgrade Rewards
If you’re a Platinum One, Platinum, Gold, Qantas Club or Points Club Plus member, you can enjoy the exclusive ability to request a last-minute upgrade within three hours of departure.
Here’s how it works:
Add your upcoming trip in the Qantas App
Add your domestic flight to ‘Your Trips’ in the Qantas App. You will need your booking reference and last name.
Simply check-in to your flight from 24 hours before departure.
Request a last-minute upgrade
If available, you will be given the option to 'Request Upgrade' in the Qantas App from three hours before departure. You will be instantly notified of the outcome and, if successful, your Qantas Points will be deducted, and your upgrade confirmed on the spot. Conditions apply.