Fly Well

Our Fly Well program brings together a number of wellbeing measures to give you peace-of-mind from takeoff to touchdown.

Fly away knowing the safety, health and wellbeing of our customers and people is and always will be, our highest priority. Thanks for respecting each other and our team, and helping to create a positive environment for everyone.

Note: products and services featured may vary at airport locations. 

Last updated: 31 October 2022

On this page

At the airport and in the lounge

We’ve introduced a number of health and safety measures to limit the contact that you may have with others as you check in and proceed to your departure gate.

Contactless check-in – ensure you complete  check-in online or using the Qantas App before you arrive at the airport. Check-in opens from 24 hours before your flight.

Self-serve bag tag kiosks – use your digital boarding pass at our self-serve bag tag kiosks to print your baggage tags. If you’re a Qantas Frequent Flyer with a Q Bag Tag, you can head straight to bag drop and use this to tag any baggage you may want to check-in when flying within Australia.

Self-service Bag Drop –  are available at selected airports to check your bags.

Social distancing - implemented throughout the airport.

Enhanced cleaning - highly frequented areas are cleaned regularly.

Hand sanitising stations - have been installed throughout the lounges.

At the departure gates

As you make your way to your designated departure gate, our Fly Well program continues.

Your airport boarding experience

Social distancing - in waiting areas at departure gates and when boarding to minimise crowding.

Hand sanitising stations - available at departure gates.

Fly Well packs - containing a face mask and sanitising wipes, are available at the gate before you board should you like one.

Boarding - self-scanning of boarding passes.

Enhanced cleaning - highly frequented areas throughout the terminal are cleaned regularly.

On board the plane

While the risk of inflight transmission remains extremely low, we’ve introduced additional safety measures and updated our inflight services

Your onboard experience

Cabin air - our aircraft air conditioning systems are fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is refreshed every few minutes, ensuring the highest possible air quality.

Fly Well pack - the face mask and sanitising wipes are included in your pack, and additional sanitising wipes are available on request. You may be required to wear a face mask during your flight, if a government requirement. For more information see wearing face masks.

Inflight - once seated, our crew will ask you to limit movement around the cabin. The aircraft configuration, including the seats and galley, act as a natural barrier, and people are not seated face to face. The direction of inflight airflow is ceiling to floor.

Enhanced cleaning - our aircraft are cleaned with a disinfectant effective against coronaviruses, with a focus on the high contact areas of seats, seatbelts, overhead lockers, air vents and toilets. Our people are trained in the latest hygiene protocols.

On arrival

Some governments, have introduced measures, including additional health and safety protocols, in response to COVID-19. Check the latest government travel requirements for your destination.

Fly Well pack - when disembarking the aircraft, place any used sanitising wipes back into your pack, and dispose of it in the airport terminal bins on arrival.

Social distancing - implemented throughout the airport.

Enhanced cleaning - highly frequented areas are cleaned regularly.

Wearing face masks

Certain destinations require you to wear a mask during your flight or at the airport. Ensure you check the latest government requirements before you travel.

Face masks and hand sanitiser are available prior to boarding as part of our complimentary Fly Well packs, which can be collected as you board or onboard.

If you're unable to wear a mask, you don't need to advise us in advance. Just present a valid medical certificateOpens external site in a new window at check-in, boarding, or when requested by airline staff.

If your itinerary includes travel with another airline, or Qantas codeshare flights which are operated by another airline on their aircraft, you'll need to contact them directly to understand and meet their requirements

Australian domestic flights

Customers entering the airport terminal wearing face masks

You're no longer required to wear a mask on Australian domestic flights. We'll continue to make masks available onboard and appreciate some customers may wish to wear them. 

International flights

Customers boarding a flight wearing face masks

Flights to Australia

You’re no longer required to wear a mask on flights to Australia. We’ll continue to make masks available onboard and appreciate that some customers may wish to  wear them. 

All other flights

It's mandatory for you to wear a face mask wherever it's a government requirement for your destination. Check the latest travel requirements before your flight.

Your face mask needs to cover your mouth and nose, fit securely and must be worn unless you're under 12 years of age or have a medical exemption. A scarf or bandana is not considered a face mask.

If you're feeling unwell

If you test positive for COVID-19 or you're feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. 

Symptoms include:

  • Fever, fatigue or aches;
  • Runny nose, cough or sore throat;
  • Shortness of breath.

If you need to defer your plans, contact your local Qantas office before departure to discuss your options.

If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.

For more information on Coronavirus and for instructions on what to do, visit the Australian Department of HealthOpens external site in a new window website, call the National Coronavirus Health Information Line on 1800 020 080 (in Australia), or contact your local health authoritiesOpens external site in a new window.

What you can do to stay healthy

The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

Here’s how you can stay safe when travelling:

Regularly wash your hands

Use hand sanitiser

Cover your sneeze or cough with your arm, not your hands

COVID-19 cases on flights

Some customers travelling on flights have tested positive for COVID-19.

How this may affect you