AirPortr Baggage Service

We've partnered with baggage service, AirPortr to make your journey to and from London easier.

On this page

How AirPortr works

We've partnered with baggage service, AirPortr to make your journey to and from London easier.

AirPortr can deliver your bags to where you're staying in London, or pick them up and check them in for you.

Travelling to London

Book baggage pick-up

When arriving in London, you can leave your bags with AirPortr at the airport and have them delivered to any London address, so you can start your trip as soon as you land. 

  • Delivery to any London address from London Heathrow or London Gatwick
  • Your choice of one hour delivery slots
  • Real time updates

Travelling from London

Book baggage check-in

Check-in your bags with AirPortr from your home, hotel or office and they'll be put on the plane for you so you can travel light. 

  • Book a collection slot for your bags
  • Skip the airport queues
  • Collect your bags from the carousel when you land.

How to book with AirPortr

You can purchase baggage pick-up and baggage check-in after making your flight booking. Check with AirPortr for pricing specific for your number of bags and London location.

FAQs

AirPortr's frequently asked questions

When will AirPortr pick up my bags?

You will choose a slot for pick up, usually the evening before or morning of your flight. AirPortr will need to see your boarding pass, so you'll need to make sure you are checked in online for your collection.

What happens on the day?

AirPortr will check all passengers are present with their passports and boarding passes and will seal up your bags in front of you and take them off your hands.

Can I check in prams, bikes, large items etc?

AirPortr will take anything from suitcases to prams, gold clubs and bike boxes. You will just need to make sure you are within your luggage allowance.

How many bags can I take?

AirPortr will take as many bags as you'd like, but you will just need to make sure you are within your baggage allowances (number of items, weight and dimensions) so that they can be checked in.

Important information

AirPortr services are only available on Qantas flights departing and arriving London Heathrow. To be eligible for AirPortr services you must have a booking on a Qantas flight with a QF code. Baggage rules apply as per Qantas Airways’ Conditions of Carriage, the applicable size and weight limits, applicable laws and security measures and the dangerous goods guide. Additional baggage allowances can be pre-purchased up until 24 hours prior to departure. For baggage that does not meet Qantas Airways’ size and weight limits, passengers will be subject to airport excess charges at the passenger’s expense.

AirPortr services are managed by Portr Limited, registered in England and Wales under number 08119088 (VAT number 158621790).  From prices are inclusive of VAT, based on per bag pricing and varies depending on your collection pick up or drop off location.  A surcharge may apply for other card payments.  All bookings can be amended free of charge up to three hours before the Scheduled Time (subject to relevant additional charges for service changes).  Unless you are entitled to a refund under Australian Consumer Law cancellation fees of up to 100% apply once within three hours the Scheduled Time for collection.  Bookings cancelled after bags have been collected are not eligible for a refund. Additional costs may apply to returned bags. You must provide AirPortr with a valid contact telephone and email details in order to ensure contact is possible at any time for updates, amendments or alterations to your booking.  You remain responsible for understanding your baggage allowance and acknowledge that AirPortr will pass on any airline charges in respect of; (1) any bag that exceeds your personal baggage allowance; (2) any bag that is overweight; (3) any bag that is oversized; and is liable to reimbursh AirPortr for additional charges applied by relevant airlines.  All offers and prices are for selected collection locations and is subject to availability.  Full terms and conditions.