Frequent Flyer

Alert icon

Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Also, check Manage Booking or flight status for the most up-to-date information on your flights.

Important information

Below are recommended links relevant to the current travel disruptions.

Status extension

Qantas Frequent Flyer members with a tier of Silver and above will have their status automatically extended for 12 months.

Find out more

Classic Flight Reward changes

Classic Flight Reward bookings for travel up until 31 July 2020 can be changed free of charge, change fees will not be applied.

Manage booking

Lounge closures

All Qantas operated lounges across our network are closed until further notice. In addition to lounge closures, our airport Meeting Rooms and our Qantas Valet services are closed until further notice.

Find out more

Qantas Club membership changes

Qantas will be applying an automatic six-month extension to paid Qantas Club members who held an active membership on 23 March 2020. We’re also extending most complimentary lounge invitations by six months.

Find out more

Pause of physical cards

Qantas will pause the distribution of Frequent Flyer, Qantas Club and Chairmans Lounge physical cards and kits until 30 September 2020. Members will still get access to digital cards in the Qantas App and will receive email communications regarding tier changes or membership purchases.

Find out more

For urgent matters only, use the below form to send us an enquiry. Alternatively, read the information and links provided on this page.

We're here to help

You can do most things online. Avoiding waiting on hold, here are some recommended links:

Bookings icon

Manage booking

See your flight, hotel, car hire and other bookings with us.

View bookings
My account

Update profile

Edit your personal information, preferences and subscriptions.

View profile

Claim missing points for flights

Claim missing points and view the status of your claim.

Submit claim
Shopping icon

Claim missing points for other partners

The process when claiming missing points from partners.

View process
Family transfer icon

Family transfer

Transfer points to an eligible family member.

Make a transfer
Food and wine icon

Lounge invitations

Manage your complimentary lounge invitations.

View
Qantas Points cards icon

Purchase top-up points

Purchase points with American Express, Visa or Mastercard.

Purchase points
Status icon

Status hold

Put your membership on hold for up to 18 months.

Apply
Heart icon

Upgrade a family member

Use your points to upgrade an eligible family member.

Upgrade
Lounge icon

Join or renew Qantas Club

Enjoy exclusive benefits across our lounge network.

Enquire

Haven't found what you are looking for? Check our FAQs or submit your query online.

Enquire

If your matter is urgent, enter your details below and we'll get back to you as quickly as possible.

loading

Call us

Please note we are experiencing disruption to our phone operations. Please use the above online self service options or if your matter is urgent, submit your enquiry above.

Membership enquiries

Frequent Flyer phone numbers by country
Australia
13 11 31* 
option 2, Frequent Flyer service centre
New Zealand
0800 101 500
United Kingdom
0845 7 747 100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220~
Europe and Ireland
+44 20 8600 4333
Other countries and territories
+61 2 9433 2329 or
+61 3 9658 5302

Flight reward and priority reservation contacts

Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.

Reservation phone numbers by country
Australia
13 11 31^
option 1 - travel arrangements, Classic Flight Rewards or upgrades
New Zealand
0800 100 767
United Kingdom
0845 774 7100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220~
Germany
+49 69 299 571 421
Hong Kong (SAR of China)
+852 2298 8111
Singapore
+65 6415 7366
Tokyo
+0120 7007 26
Johannesburg
+27 21 427 3128

Important information

~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.