Price Promise in four easy steps
Submit your claim and be on the look out for an email from us. We'll ask for a few screenshots to process your claim
We'll assess your claim
You travel on your flights
Price Promise refund received
Have your booking details handy when submitting a Price Promise claim. Most of the below information can be found on your electronic ticket itinerary and must match the details submitted on the form below.
After you've submitted your claim we'll email you requesting additional information. Make sure you take a screenshot as proof of the competitor website.
The Price Promise may be cancelled, modified, restricted or altered at any time without prior notice. The Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Price Promise. Claims under the Price Promise will not be accepted if, in our opinion or the opinion of the third party responsible for administering the applicable Price Promise, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.