Manage booking

See your bookings with us and, where possible, make changes, update your personal details and more.

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Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits and other options. We thank you for your patience.

Check your booking for the most up-to-date information on your flights.

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Manege your booking instructions

Manage your flight booking: Cancel your booking

1. Log in to Manage Booking 
2. Enter your booking reference and your last name in the relevant fields to log in
3. Scroll down to the 'Flights' heading or click 'Flight details' on the left hand navigation to see your booking
4. Click 'Cancel/Voucher' on the right hand side
5. Accept the 'terms and conditions'

If you are unable to cancel your booking, submit your request here.

When you view your booking you can:

Request a tax invoice Tax invoice

Tax invoice

Request a tax invoice for your eTicket, bags, seats or carbon offset purchased for your flight.

Request a tax invoice
Request mobility assistance Qantas cabin crew

Specific needs

If you need assistance for your flight or have queries about travelling with special needs, we’re here to help during your journey.

Request mobility assistance Travelling with specific needs
Find out more about Qantas upgrades Dreamliner business cabin

Requesting an upgrade

Discover how you can upgrade your flight with Qantas including Classic Upgrade Rewards, Bid Now Upgrades and Domestic On Departure Upgrade Rewards.

Find out more about Qantas upgrades