Passengers relaxing in the lounge
Qantas Club Membership and Lounge Invitation Extensions

Whether you’re travelling for business or reuniting with loved ones, we know that relaxing in a Qantas lounge is an important part of your journey. Some of our Australian domestic operated lounges are open.

We’re now extending paid Qantas Club memberships for a further seven months for members active from 30 June 2021. 

Find details on network changes, lounge re-openings, booking changes and refunds on our Impact to Lounges page.

Questions and Answers

Qantas Club Membership

Who is eligible for the complimentary seven-month Qantas Club membership extension?

The extension will only be awarded to Qantas Club members with an active membership from 30 June 2021, who purchased their Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points. 

What does a further seven-month Qantas Club membership extension mean?

Qantas will ensure that members with an active, eligible paid Qantas Club membership from 30 June 2021 will automatically receive a seven-month extension on their Qantas Club membership.

I currently have a complimentary Qantas Club membership; will I be eligible to receive the further seven- month extension?

No, you will not be eligible for the extension. The extension will only be awarded to paid Qantas Club members who have an active membership from  30 June 2021, who purchased their Qantas Club Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

Do I need to register to get my Qantas Club membership extended?

No, we will automatically extend your membership period if you held a paid Qantas Club membership from 30 June 2021. We will take care of everything and there is no need to contact the Call Centre. Your updated membership expiry date will be updated in your account in October 2021.

When will my Qantas Club membership be extended?

If your Qantas Club membership is due to expire on/after June 2021, it will automatically be renewed with an additional seven-month extension from the original month of expiry. Your updated membership expiry date will be updated in your account in October 2021.

The processing date for the seven-month extension cannot be changed.

Once your membership has been extended, your updated Membership Year end date can be viewed at qantas.com in My Account or the Qantas App. We will not be re-issuing new Qantas Club membership cards and recommend you download the Qantas App to view your digital card which can be presented to the lounge team upon arrival at eligible airport lounges in Australia and overseas.

I recently renewed my Qantas Club membership what happens now?

If you renewed or joined between 30 June and 25 August 2021 with a membership paid for using a credit or debit card, or by redeeming Qantas Points, you will automatically receive a seven-month extension on your Qantas Club membership.

When will my Annual Guest Card be extended?

If you have purchased an Annual Guest Card, this will also be extended for a further seven months from the date of expiry on your Annual Guest Card. Your existing guest card can be used to gain entry to the lounge for the additional seven months.  No new annual guest cards will be issued. 

How do I know if I’m eligible for the Annual Guest Card extension?

All active Annual Guest Cards will automatically be extended for seven-months from the date of expiry on your Annual Guest Card. 

I am currently a Gold, Platinum or Platinum One Qantas Frequent Flyer member with an existing paid Qantas Club membership that is currently on hold; will I be eligible to receive the seven-month extension on my paused Qantas Club membership?

No, you will not be eligible for the extension as you are a Gold, Platinum or Platinum One member and you would have received a range of support mechanisms to retain your tier. To find out more members should go visit Status Support. The extension will only be awarded to those Qantas Club members with an active paid membership from 30 June 2021. 

My Qantas Club membership has expired, and I am no longer a member; if I join today, will I be eligible to receive the seven-month extension?

No, you will not be eligible for the extension.  The extension will only be awarded to Qantas Club members with an active membership from 30 June 2021, who purchased their Qantas Club Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

New Qantas Club membership joins is available here.

Where can I see my Qantas Club Membership Year end date?

You can view your original Membership Year end date on your physical membership card. 

If you don’t have a membership card you can also view your Membership Year end date at qantas.com in My Account or the Qantas App.

If you are living outside of Australia: Once your membership has been extended, your updated Membership Year end date can be viewed at qantas.com in My Account or the Qantas App. We will not be re-issuing new Qantas Club membership cards and recommend you download the Qantas App to view your digital card which can be presented to the lounge team upon arrival at eligible airport lounges in Australia and overseas.

What date will my Qantas Club membership be extended to?

Your current Membership Year end date will extend by a further seven months.  

Will I receive a new membership card?

No, during this time you will not receive a new kit or physical card.  

Once your membership has been extended, your updated Membership Year end date can be viewed at qantas.com in My Account or the Qantas App. We will not be re-issuing new Qantas Club membership cards and recommend you download the Qantas App to view your digital card which can be presented to the lounge team upon arrival at eligible airport lounges in Australia and overseas.

Where do I download the Qantas App?

Find more information or download the Qantas App.

I have paid for my original Qantas Club membership using Qantas Points; will I still be eligible to receive the seven-month extension?

Yes, you will be eligible for the extension. The extension will only be awarded to Qantas Club members with an active membership from 30 June 2021, who purchased their Qantas Club Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

Can I choose when I would like to use the additional seven-month extension?

No. The extension will automatically be applied to the end of your current paid Qantas Club membership.

My partner is on a Partner membership, will their membership be extended too?

Yes, your Partner will be eligible for the extension as long as your partner was a Qantas Club member with an active membership from 30 June 2021, and the Partner membership was purchased using a credit or debit card, or Qantas Points.

Can I transfer the extra seven months to another Qantas Club member?

No, the extension will apply to your membership only and is non-transferable.

Will I retain all my Qantas Club membership benefits for the additional seven months?

Yes, you will have access to all the usual Qantas Club membership benefits.

Do I have any other option for my current paid Qantas Club membership instead of an extension?

If you’re seeking other options, including a refund, please contact our Qantas Call Centre to discuss.

 

Complimentary Lounge Invitations

I have a number of Complimentary Lounge Invitations. Are invitations being extended too?

You’ll be pleased to know we’re extending some Complimentary Lounge Invitation/s automatically for a further seven months so that you can take advantage of the Qantas lounge experience. The extension will be automatically applied to your invitation/s and updated in your profile. You can view the expiry date/s of your invitation/s via the Complimentary Lounge Invitations portal.  

For members who received a lounge invitation upon attaining or retaining Silver Tier status, or for those earned in the Points Club Program, a further seven-month extension will not apply to your original invitation.

Do I need to register to get my Complimentary Lounge Invitations extended?

No, we will take care of everything and there is no need to contact the Call Centre.

When will my Complimentary Lounge Invitations be extended?

If your Complimentary Lounge Invitations were issued on/prior to 30 June 2021 and still valid as of this date, they will automatically be extended by 30 August 2021, with an additional seven-months from the original date of expiry. You can view the updated expiry date/s of your invitation/s via the Complimentary Lounge Invitations portal.