Passengers relaxing in the lounge
Six-month Qantas Club Membership and Lounge Invitations Extensions

We’ve made a number of changes to our services and operations in response to a dramatic decline in travel due to coronavirus, and furthered by new travel restrictions. Due to further government restrictions, all Qantas operated lounges across our network have been closed until further notice.

For details on network changes, lounge closures, bookings and refunds, click here.

Questions and answers

Qantas Club Membership

What does a six-month Qantas Club membership extension mean?
To provide peace of mind when it comes to your Qantas Club membership, Qantas will ensure that eligible paid Qantas Club members with a membership year anniversary date between 23 March 2020 and February 2024 will automatically receive a six-month extension on their Qantas Club membership.

Who is eligible for a complimentary six-month Qantas Club membership extension?
The extension will only be awarded to Qantas Club members with an active membership as at 23 March 2020, who purchased their Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

I currently have a complimentary Qantas Club membership; will I be eligible to receive the six-month extension?
No, you will not be eligible for the extension. The extension will only be awarded to paid Qantas Club members with an active membership as at 23 March 2020, who purchased their Qantas Club Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

Do I need to register to get my Qantas Club membership extended?
No, we will automatically extend your membership period by the end of May 2020. We will take care of everything and there is no need to contact the Call Centre.

When will my Qantas Club membership be extended?

  • If your Qantas Club membership is due to expire in March, April or May 2020, your current Qantas Club membership will automatically be renewed by the end of May 2020, with an additional six-months extension from the original month of expiry.
  • If your Qantas Club membership is due to expire between June 2020 and February 2024, it will automatically be extended for six-months, by end the of May 2020.

The processing date for the six-month extension cannot be changed.

We will continue to monitor the situation, with a view to reassess in the coming months.

Once your membership has been extended, your updated Membership Year end date can be viewed at qantas.com in My Account or the Qantas App. We will not be re-issuing new Qantas Club membership cards and recommend you download the Qantas App to view your digital card which can be presented to the lounge team upon arrival at eligible airport lounges in Australia and overseas.

When will my Annual Guest Card be extended?
If you have an associated Annual Guest Card as part of your Qantas Club membership, this will also be extended for an extra six months. If the Annual Guest Card membership year ends between March 2020 and February 2021, your existing guest card can be used to gain entry to the lounge for the additional six months.  No new annual guest card will be issued.

I am currently a Gold, Platinum or Platinum One Qantas Frequent Flyer member with an existing paid Qantas Club membership that is currently on hold; will I be eligible to receive the six-month extension on my paused Qantas Club membership?
No, you will not be eligible for the extension as you are a Gold, Platinum or Platinum One member and you will receive the 12-month Tier Status Extension, which will ensure you have lounge access extended under your current Tier. The extension will only be awarded to Qantas Club members with an active paid membership as at 23 March 2020.

My Qantas Club membership has expired, and I am no longer a member; if I join today, will I be eligible to receive the six-month extension?
No, you will not be eligible for the extension. The extension will only be awarded to Qantas Club members with an active membership as at 23 March 2020, who purchased their Qantas Club Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

Where can I see my Qantas Club Membership Year end date?
You can view your original Membership Year end date on your physical membership card. 

If you don’t have a membership card you can also view your Membership Year end date at qantas.com in My Account or the Qantas App.

Once your membership has been extended, your updated Membership Year end date can be viewed at qantas.com in My Account or the Qantas App. We will not be re-issuing new Qantas Club membership cards and recommend you download the Qantas App to view your digital card which can be presented to the lounge team upon arrival at eligible airport lounges in Australia and overseas.

What date will my Qantas Club membership be extended to?
Your current Membership Year end date will extend by an additional six months.  

Will I receive a new membership card?
No, during this time you will not receive a new kit or physical card.  

Once your membership has been extended, your updated Membership Year end date can be viewed at qantas.com in My Account or the Qantas App. We will not be re-issuing new Qantas Club membership cards and recommend you download the Qantas App to view your digital card which can be presented to the lounge team upon arrival at eligible airport lounges in Australia and overseas.

Where do I download the Qantas App?
For more information or to download the Qantas App, visit qantas.com/qantasapp.

What happens if I have recently renewed my Qantas Club membership; will I still be eligible to receive the six-month extension?
Yes, you will be eligible for the extension. The extension will only be awarded to Qantas Club members with an active paid membership as at 23 March 2020.  

I have paid for my original Qantas Club membership using Qantas Points; will I still be eligible to receive the six-month extension?
Yes, you will be eligible for the extension. The extension will only be awarded to Qantas Club members with an active membership as at 23 March 2020, who purchased their Qantas Club Individual, Corporate, Partner, or Group membership or an Annual Guest Card, using a credit or debit card, or Qantas Points.

Can I choose when I would like to use the additional six-month extension?
No. The extension will automatically be applied to the end of your current paid Qantas Club membership.

My partner is on a Partner membership, will their membership be extended too?
Yes, your Partner will be eligible for the extension as long as your partner was a Qantas Club member with an active membership as at 23 March 2020, and the Partner membership was purchased using a credit or debit card, or Qantas Points.

Can I transfer the extra six months to another Qantas Club member?
No, the extension will apply to your membership only and is non-transferable.

Will I retain all my Qantas Club membership benefits for the additional six months?
Yes, you will have access to all the usual Qantas Club membership benefits.

Do I have any other option for my current paid Qantas Club membership instead of an extension?
You must contact the Qantas Call Centre to discuss alternatives, however, due to high demand, we’re experiencing long call wait times. We recommend you contact us after 30 April 2020 to discuss your options.

Complimentary Lounge Invitations

I have a number of Complimentary Lounge Invitations. Are invitations being extended by six months?
You’ll be pleased to know we’re extending most Complimentary Lounge Invitation/s automatically for an extra six months so that you can take advantage of the Qantas lounge experience. The extension will be automatically applied to your invitation/s and updated in your profile.

You can view the updated expiry date/s of your invitation/s via the Complimentary Lounge Invitations portal.  

For members who recently joined our new Points Club program, your newly acquired lounge invitations have been issued with a 12-month validity, expiring in 2021, so the extension will not apply to these invitations there will be an opportunity to use these in the future.  

For members who received a lounge invitation upon attaining or retaining Silver Tier status, you will receive one additional lounge invitation along with your 12-month Tier Status Extension so, the six-month extension will not apply to your original invitation.

Do I need to register to get my Complimentary Lounge Invitations extended?
No, we will take care of everything and there is no need to contact the Call Centre.

When will my Complimentary Lounge Invitations be extended?
If your Complimentary Lounge Invitations were issued on/prior to 23 March 2020, they have already been extended by six months. You can view the updated expiry date/s of your invitation/s via the Complimentary Lounge Invitations portal.