Status Support

What happens if I've already retained my status, will it still be extended by 12 months?
No. If you’ve already retained your status then you will automatically enjoy your current benefits for the rest of your Membership Year you retained it in plus 12 months. The status extension is offered as support for members who are not able to retain in their own right. 

If I move up to a higher status before the extension date, will the higher status be extended by a further 12 months?
No. If you move up to a higher status before the extension date, you'll already have that status with the benefits to enjoy until 2023 or 2024 and so aren't eligible for the extension.

If Qantas extends my status as part of this change, will my Status Credits reset to zero?
Yes. Your annual Status Credit total will reset to zero at the end of your current Membership Year. The 12-month status extension will not change this.

Will the status extension impact the Loyalty Bonus and other Bonus Rewards calculations?
No. There’s no change to the calculation and awarding of any Bonus Rewards that are earned. You'll continue to receive Bonus Rewards during your Membership Year if the eligibility criteria is met.

Will I receive a new membership card?
Once we've actioned the extension, you'll see your new status expiry date on your digital membership card in the Qantas App. To view it in the Qantas App, click on ‘My QFF’ and then the card icon top right-hand corner of the screen. Due to the current environment, Qantas Frequent Flyer has temporarily suspended sending physical membership cards.

Can I request a new physical card with the new status expiry date?
No. Qantas has temporarily suspended sending physical membership cards.

If I receive the status extension, will it reset my Qantas Points expiry date?
No. To prevent your points from expiring, simply earn more Qantas Points or use some for a reward as per the program terms and conditions.

The table below outlines the Status Credits that will contribute towards Status Credit rollover and when the Status Credits will be awarded to eligible members.

Which Status Credits count towards the rollover?
Status credits earned through flying or with our partners on the ground will count towards the rollover.  Status Credits provided by Qantas as a bonus, support or gift will not count towards the rollover. 

Who’s eligible to have the Status Credits rollover?
Qantas Frequent Flyers who hold Platinum One, Platinum, Gold and Silver status with a status end date between 31 July 2022 and 30 June 2023.  Members with Lifetime Status who have a membership anniversary date between 31 July 2022 and 30 June 2023 are also eligible.

What will the Status Credits that are rolled over contribute towards?
The Status Credits rolled over will contribute toward attaining and retaining status for Platinum One, Platinum, Gold and Silver. They will not contribute towards any bonus Rewards, Lifetime Status or Status Accelerators. 

I‘m a Points Club Plus member, will this rollover impact the Status Credit rollover I am eligible for from Points Club?
No. Points Club Plus members who already receive a Status Credit rollover will receive this rollover in addition.

If I receive the Status Credit rollover, will it reset my Qantas Points expiry date?
No. To prevent your points from expiring, simply earn more Qantas Points or use some for a reward as per the program terms and conditions.

General

Is it still possible to move up to a higher status level (e.g. Gold to Platinum) if I earn the required Status Credits?
Yes. Once you earn the required Status Credits and travel on at least four eligible Qantas Group flights within a Membership Year, your status will be upgraded in line with the program terms and conditions.

How does this status extension work with the previously announced status extension,  and Status Credit Boost and Status Credit Support?
The status extension announced in March 2020 helped members with a status end date between March 2020 and February 2021 keep their status benefits.

What happens if I've already retained my status, will it still be extended by 12 months?
No. If you’ve already retained your status then you will automatically enjoy your current benefits for the rest of your Membership Year you retained it in plus 12 months. The status extension is offered as support for members who are not able to retain in their own right.

If I move up to a higher status before the extension date, will the higher status be extended by a further 12 months?
No. If you move up to a higher status before the extension date, you will already have that status with the benefits to enjoy until 2022/23 and so are not eligible for the extension.

If Qantas extends my status as part of this change, will my Status Credits reset to zero?
Yes. Your annual Status Credit total will reset to zero at the end of your current Membership Year. The 12-month status extension will not change this.

Will the status extension impact the Loyalty Bonus and other Bonus Rewards calculations?
No. There’s no change to the calculation and awarding of any Bonus Rewards that are earned. You will continue to receive Bonus Rewards during your Membership Year if the eligibility criteria is met.

Will I receive a new membership card?
Once we have actioned the extension, you will see your new status expiry date on your digital Membership card in the Qantas App. To view it in the Qantas App, please click on ‘My QFF’ and then the card icon top right-hand corner of the screen. Due to the current environment, Qantas Frequent Flyer has temporarily suspended sending physical membership cards.

Can I request a new physical card with the new status expiry date?
No. Qantas has temporarily suspended sending physical membership cards.

If I receive the status extension, will it reset my Qantas Points expiry date?
No. To prevent your points from expiring, simply earn more Qantas Points or use some for a reward as per the program terms and conditions.

The table below outlines the Status Credits that will contribute towards Status Credit rollover and when the Status Credits will be awarded to eligible members.

Which Status Credits count towards the rollover?
Status credits earned through flying or with our partners on the ground will count towards the rollover.  Status Credits provided by Qantas as a bonus, support or gift will not count towards the rollover. 

Who’s eligible to have the Status Credits rollover?
Qantas Frequent Flyers who hold Platinum One, Platinum, Gold and Silver status with a status end date between 31 March 2021 and 30 June 2022.  Members with Lifetime Status who have a membership anniversary date between 31 March 2021 and 30 June 2022are also eligible.

What will the Status Credits that are rolled over contribute towards?
The Status Credits rolled over will contribute toward attaining and retaining status for Platinum One, Platinum, Gold and Silver. They will not contribute towards any bonus Rewards, Lifetime Status or Status Accelerators. 

I‘m a Qantas Points Club Plus member, will this rollover impact the Status Credit rollover I am eligible for from Points Club?
No. Points Club Plus members who already receive a Status Credit rollover will receive this rollover in addition.

If I receive the Status Credit rollover, will it reset my Qantas Points expiry date?
No. To prevent your points from expiring, simply earn more Qantas Points or use some for a reward as per the program terms and conditions.

What will the Status Credit Boost count towards?
The Status Credit Boost will contribute towards reaching and keeping Silver, Gold, Platinum and Platinum One and to further show our appreciation it will also contribute towards reaching Lifetime Silver, Lifetime Gold and Lifetime Platinum status. The Status Credit Boost will not contribute towards any other bonuses including the Loyalty Bonus, Platinum Bonus Reward and Platinum One Bonus Reward.

If I receive the Status Credit Boost, will it reset my Qantas Points expiry date?
No, as the Status Credit Boost isn't earned from paid travel, it won't reset your Qantas Points expiry date. To prevent your points from expiring, simply earn more Qantas Points or use some for a Reward.

When will I receive the Status Credit Boost?
The Status Credit Boost will be credited based on your status end date. Members who have a March - June 2021 status end date, will receive the Boost from 14 July 2020 (please allow 72 hours for them to appear on your account). For all other members who have a status end date of July 2021 through to February 2022, you will receive the Boost in the first month of your new membership year. A confirmation email will be sent to your preferred email address on your Qantas Frequent Flyer account when they’re awarded as per the below table:

Where can I see my status end date?
You can view your membership status end date on your digital card on the Qantas App. Simply click on ‘My QFF’ and the digital card icon top right hand corner of the screen. Please note, the Membership Year end date displayed on the qantas.com ‘Status Activity’ page may not reflect your 12-month Status Extension until the start of your new Membership Year. 

Do I need to register to receive the Status Credit Boost?
No, we will automatically credit your account with the Status Credits. We will take care of everything and there is no need to call the contact centre.

Can I request to change the date for when the Boost is awarded to my account?
No, the Status Credit Support is automatically awarded and as a result date changes are unable to be made.

Where will I be able to see the Status Credit Boost?
You will be able to view the Status Credit Boost on your activity statement and updated Status Credit balance when accessing your account on Qantas.com or in the Qantas App.

How long will the Status Credits be valid for?
The Status Credits will be valid until the end of the membership year in which they are awarded.

To keep my current status, do I still need to reach the four flight minimum rule? 
Yes. In addition to earning the required Status Credits you will need to take a minimum of four Eligible Flight Segments (where a QF, JQ, 3K or GK flight number is on the ticket) in each Membership Year to reach or keep Silver, Gold or Platinum status. 

Once I receive the Status Boost, how many Status Credits do I need to keep my status?
The number of Status Credits required varies based on status. The below table outlines the number of additional Status Credits and eligible Qantas Group flights required to keep status for the Membership Year that you receive the Status Credit Boost in.

How many Status Credits do I need to reach a higher status?
The number of Status Credits required to reach a higher status has not changed and varies by tier.  The minimum eligible Qantas Group flight rule also applies.  Status Credits received as part of the Status Credit Boost count towards reaching higher status and will make it easier to achieve for the Membership Year that you receive the Status Credit Boost in.

Will the Status Credit Boost contribute to the Qantas Status Credit earn requirement for Platinum One?
Yes. The Status Credit Boost will contribute towards the Qantas Status Credit earn requirement to reach and keep Platinum One.

What will the Status Credits from the Status Credit Support count towards?
The Status Credit Support will contribute towards reaching and keeping all tiers as well as reaching Lifetime status. The Status Credit Support will not contribute towards any of the bonuses including the Loyalty Bonus, Platinum Bonus Reward and Platinum One Bonus Reward.

If I receive the Status Credit Support, will it reset my Qantas Points expiry date?
No, as Status Credit Support isn't earned from paid travel, it won't reset your Qantas Points expiry date. To prevent your points from expiring, simply earn more Qantas Points or use some for a Reward.

When will I receive the Status Credit Support?
The Status Credit Support for eligible members will be credited on a monthly basis from July 2020 to September 2020 based on your status end date. Members who have a March - June 2021 status end date will receive their Status Credit Support (backdated to April 2020 where applicable) by 22 July 2020. For members who have a status end date of July and August 2021, you will receive a confirmation email in August and/or September sent to your preferred email address on your Qantas Frequent Flyer account when they’re awarded as per the below table.

Where can I see my status end date?
You can view your Membership tier end date on your digital card on the Qantas App. Simply click on ‘My QFF’ and the digital card icon top right hand corner of the screen. Please note, the Membership Year end date displayed on the qantas.com ‘Status Activity’ page may not reflect your 12-month Status Extension until the start of your new Membership Year. 

Do I need to register to receive the Status Credit Support?
No, if you are an eligible member we will automatically credit your account with the Status Credits. We will take care of everything and there is no need to call the contact centre

Can I request to change the date for when the Status Credit Support is awarded to my account?
No, the Status Credit Support is automatically awarded and as a result date changes are unable to be made.

Where will I be able to see the Status Credit Support?
You will be able to view the Status Credit Support on your activity statement and your new Status Credit balance when accessing your account on qantas.com or in the Qantas App.

How long will the Status Credits be valid for?
The Status Credits will be valid until the end of the membership year in which they were awarded.

To keep my status will I still need to reach the four flight minimum rule? 
Yes. In addition to earning the required Status Credits you will need to take a minimum of four Eligible Flight Segments (where a QF, JQ, 3K or GK flight number is on the ticket) in each Membership Year to reach or keep Silver, Gold or Platinum status. 

Will the Status Credit Support contribute to the Qantas Status Credit earn requirement for Platinum One?
Yes. The Status Credit Support will contribute towards the Qantas Status Credit earn requirement to reach and keep Platinum One.

What happens if I've already retained my status, will it still be extended by 12 months?
No. If you’ve already retained your status then you will automatically enjoy your current benefits for the rest of your Membership Year for another 12 months. Status extension will not apply.

Is Qantas providing assistance to members to help them reach a higher Status?
No. The Qantas status extension is to assist members to retain their current status and benefits if they have not earned the required Status Credits to retain. We will continue to review the impacts of Coronavirus and assess how we can continue to support our members, and keep Status Credits within reach through a series of offers from our program partners.

Is it still possible to move up to a higher status level (e.g. Gold to Platinum) if I earn the required Status Credits?
Yes. Once you earn the required Status Credits and travel on at least four Qantas Group flights within a Membership Year, your status will be upgraded in line with the program terms and conditions.

When Qantas extends my status as part of this change, will my Status Credits reset to zero?
No. Your annual Status Credit total will only reset to zero at the end of your current Membership Year. The 12 month status extension will not change this.

Can my current Status Credits be carried forward to my next Membership Year?
No. Any Status Credits you have earned so far in this Membership Year will reset at your current Membership Year end date.

Will the status extension impact the Loyalty Bonus and other Bonus Rewards calculations?
No. There’s no change to the calculation and awarding of any Bonus Rewards that are earned. You will continue to receive Bonus Rewards during your membership year if the eligibility criteria is met.

Will I receive a new membership card?
Once we have actioned the extension, you will see your new status expiry date on your digital membership card in the Qantas App. To view it in the Qantas App, please click on ‘My QFF’ and then the card icon top right hand corner of the screen. Due to the current environment, Qantas Frequent Flyer has temporarily suspended sending physical membership cards.

Can I request a new physical card with the new status expiry date?
No. Qantas has temporarily suspended sending physical membership cards.

Can I continue to use my existing Qantas Travel Money card?
Yes. Your existing Qantas Travel Money card can be used until you receive and activate your new card. Your new membership card will be sent to you during your membership anniversary month.

If I have earned the required Status Credits to retain my status in my own right, when will I receive my new card?
As per standard processing, you will receive your new membership card in the last month of your current Membership Year.

My membership anniversary date is in March 2020, so while the extension will take my membership year to March 2021, I still may not be able to fly for much of this year.  Will Qantas consider additional support to help me retain next year?
The situation is constantly evolving, as is our response. We will review whether additional support is required closer to the time.