Frequently asked questions about Platinum One benefits

When can I nominate someone for Platinum membership?
You can nominate a family member or friend any time during your Platinum One membership as long as you have more than one month remaining in your existing Platinum One Membership Year, or you've earned the required Status Credits to retain your Platinum One tier for the following Membership Year.

Who can I nominate for complimentary Platinum membership?
If you're a Platinum One member, you can nominate a family member or friend for complimentary Platinum membership. Prior to nomination, make sure your nominated person is aware of, and accepts, the Qantas Frequent Flyer program terms and conditions including benefits of Platinum membership.

How many people can I nominate for Platinum membership?
You can only nominate one person per Membership Year and only have one person linked to your Platinum One membership at any one time.

What do I need to do if the person I nominate isn't a Qantas Frequent Flyer member?
Complimentary Qantas Frequent Flyer membership is available if they aren't already a member - they'll just need to complete the online application form.

How do I nominate someone for Platinum membership?
You can nominate a family member or friend to receive Platinum status by completing the online Complimentary Platinum nomination form or by calling the Frequent Flyer Service Centre.

I nominated my partner for complimentary Platinum membership. When can I change this to a family member or friend?
If you've earned the required Status Credits in a Membership Year to retain Platinum One, you can change your nominated person two months prior to the end of your existing Membership Year, or any time in the new Platinum One Membership Year, provided you haven't added or made any previous changes to your nominated person in that Membership Year.

How long will it take to process the nomination for Platinum membership?
You should allow two business days for the processing of complimentary Platinum membership. After processing the nomination, your nominated person will be sent their Platinum membership kit within 14 days to the preferred mailing address in their profile.

How do I change/remove an existing person?
You can request to have your nominated person removed at any time, however depending on where you are in your Membership Year, you may need to wait to nominate a new partner for Platinum status.

If you've earned the required Status Credits to retain Platinum One, you can change your nominated person two months prior to the end of your existing Membership Year, or any time in the new Platinum One Membership Year, provided you haven't added or made any previous changes to your nominated person in that Membership Year.

To change or remove your nominated person, contact our Frequent Flyer Service Centre.

How long will my nominated person's Platinum membership be valid for?
Unless you remove your nominated person, their Platinum membership will be valid as long as you remain a Platinum One member.

What happens to my nominated person once I've earned enough Status Credits to retain Platinum One?
Unless you advise us otherwise of changes to your nominated person, their Platinum membership will automatically be extended once you have reached the required Status Credits to retain Platinum One membership. If you retain Platinum One status early in your Membership Year, we'll wait to send the renewal kits for you and your nominated person until the last month of your existing Membership Year.

What happens to my nominated person if I remove them?
If you remove your nominated person, their status will be reassessed at the end of their current membership year. A new kit will be sent based on their revised status to the preferred mailing address in their Frequent Flyer account. The current Platinum membership card will become invalid. To remove your nominated person, contact our Frequent Flyer Service Centre.

What happens to my nominated person if I change status?
Your nominated person will receive Platinum status for as long as you remain a Platinum One member. If your status changes, your nominated person's status will be reassessed at the end of their current Membership Year. A new kit will be sent based on their revised status to their preferred mailing address in their Frequent Flyer account. The current Platinum membership card will become invalid.

I nominated my Partner for complimentary Gold membership when I reached 2,400 Status Credits.  Can I upgrade them to Platinum membership now?
Yes. You can nominate your Partner for Platinum membership; however you won't be able to transfer the complimentary Gold membership to another family member or friend.

If I have further questions or need help with my Platinum Partner nomination, who should I contact?
Contact our Frequent Flyer Service Centre for any assistance you may need. 

Which fees are waived for Platinum One members?
Platinum One members will have selected fees waived to assist with servicing your bookings over the phone.  In addition to the Reward Assistance Fee waiver, any Booking Fees which would normally apply for new commercial bookings made through our Qantas Contact Centres will also be waived as long as you're travelling in the booking, or you're making the booking for family members on the same flight(s) that you're booked on. There must be at least one Qantas (QF) flight number in each booking.

We'll also waive any fees associated with arranging a Family Transfer either into or out of your Qantas Frequent Flyer account. Other fees, including Change Fees, will continue to apply.

When can I request to move to an earlier or later domestic flight?
If you're travelling on a flexible Qantas fare (Flex fare booked in B, H, K or Y in Economy; or C or J in Business), you can request to be moved to an earlier or later available domestic Qantas flight without paying any fare differential, even if there are no seats available in the booking class on your ticket.

To move to an earlier or later Qantas domestic flight, a seat in the same cabin on the same routing and day must be available and the request can only be made for single sectors departing from the airport where the request is made. Standard check in and flight closure times apply.

Note: This benefit does not apply to bookings made on the same day as travel.

How can I request to be moved to an earlier or later Qantas domestic flight?
On the day of departure, you can request to move to an earlier or later domestic Qantas flight that day by calling the Qantas VIP Service Team on 1300 752 801 before your existing flight scheduled departure time.

How many Status Credits do I need to earn in a Membership Year to receive the Platinum Loyalty Bonus?
To receive a bonus of 75,000 Qantas Points, you need to earn 5,000 eligible Status Credits within a single Membership Year. To receive an additional bonus 100,000 Qantas Points, you need to earn a total of at least 7,000 eligible Status Credits within a single Membership Year.  Bonus Qantas Points can be used as you wish from the range of options available.

Only Status Credits earned from flying on eligible Qantas and Jetstar flights (QF, JQ, 3K or GK flight number on your ticket) in each Membership Year count towards achieving the bonuses. Status Credits earned from other flights with partner airlines and from bonus Status Credit promotions do not count towards these points bonuses.Only Status Credits earned for travel on eligible flights with a Qantas (QF) or Jetstar Group (JQ, 3K and GK - and travel on BL until 28 July 2020) within a Membership Year count towards the required threshold for this benefit.

You can track how many Status Credits you have by visiting Status activity.

How long will it take for the bonus Qantas Points to appear in my account?
Allow up to two business days from the time you achieve the Status Credits levels for the bonus Qantas Points to appear in your account. An SMS will be sent to the preferred mobile number in My Profile once the bonus points have been awarded.

Who's eligible to receive the two Complimentary Lounge Invitations?
Current Platinum One members.

When will I receive the Complimentary Invitations?
You'll receive the invitations within five business days of reaching Platinum One status and within the first 72 hours of your new membership year if you keep Platinum One.

Do the two Complimentary Invitations change my existing lounge access privilege?
No. As a Platinum One member, you’re entitled to take one guest into the Qantas international lounge with you when they are travelling on the same flight as you and two guests into the Qantas domestic lounges. If you wish to take additional guests into the lounge with you who are flying on a Qantas operated flight, the Complimentary Invitation(s) must be used.

Does the person need to be travelling on a particular flight to use the Complimentary Invitations?
Yes. Complimentary Invitations can only be used when the customer is departing on a Qantas operated flight and booked on a Qantas (QF) flight number or Jetstar operated flight with a Jetstar (JQ) flight number. The member using the complimentary invitation does not need to be travelling with the Platinum One member.

Which lounges can the Complimentary Invitations be used for?
The Complimentary Invitations can be used at a Qantas managed lounge:

Domestic

• The Qantas Club

International

• Qantas Business Lounge
• Qantas First Lounge

The comfort of our customers is paramount so we reserve the right to offer access to an alternate lounge or decline lounge access. If lounge access is declined, Complimentary Invitation reinstatement can be applied for by contacting our Qantas VIP Service Team.

Are there times where the Complimentary Invitations won't be accepted?
The comfort of our customers is paramount so we reserve the right to offer access to an alternate lounge or declined lounge access for operational reasons. If lounge access is declined, Complimentary Invitation reinstatement can be applied for by contacting our Qantas VIP Service Team.

How long are the Complimentary Invitations valid for?
You'll receive two lounge invitations when you reach Platinum One, and two invitations in your new Membership Year when you keep Platinum One. These invitations will be valid for 12 months from the date of issue. The expiry date of the Complimentary Invitation can be found in the Complimentary Invitations Portal. Expired Complimentary Invitations can't be linked to Eligible Flights or used. Expired Complimentary Invitations can't be extended.

Can the Complimentary Invitations validity be extended?
No. It's not possible to extend the validity of the Complimentary Invitations and they can't be rolled over to a new Membership Year. They must be assigned and used for travel on flights departing before the expiration date.

How can I access the Complimentary Invitations?
You can access the Complimentary Invitations by visiting the Complimentary Lounge Invitation section of qantas.com. The invitations are listed as 'P1 - Benefit'. Simply login to the Complimentary Lounge Invitations Portal and select 'add invitation' next to the flight you wish to link the Complimentary Invitation to. Select the available Complimentary Invitation you wish to use. Once logged in, you can be linked to an existing eligible Qantas flight at any time before the earlier of a) check-in closes or b) departure gate closing for that flight, and before the expiry date of the invitation.

How do I transfer a Complimentary Invitation to another person? 
To transfer the Complimentary Invitation to another person, log in to the Complimentary Lounge Invitation section of qantas.com.

Once transferred, the person must link the Complimentary Invitation to the eligible departing Qantas flight they want lounge access for by logging into the Complimentary Lounge Invitation section of qantas.com.

An email confirmation will be sent to the person who holds the eligible flight with the linked invitation. Print and take the email confirmation to the lounge on the day of departure.

Note: Complimentary Invitations can only be transferred to another person who is Qantas Frequent Flyer member and their Frequent Flyer membership number must be present in the booking to link to an eligible Qantas flight. If they're not already a member, they can join for free.

To use the Complimentary Invitation, does it need to be linked to a flight?
Yes. The Complimentary Invitation needs to be linked online to an eligible Qantas flight at least 24 hours before departure. Once the Complimentary Invitation is linked to a flight, an email confirmation will be sent with the flight details. This email must be presented at the lounge on the day of departure. You can do this by logging in to the Complimentary Lounge Invitation section of qantas.com.

Can I reverse the Complimentary Invitation once given to another person?
If you've transferred the Complimentary Invitation to another person and it's unused, the only way to reverse the transfer is by the other person transferring it back to you. They can do this by logging in to the Complimentary Lounge Invitation section of qantas.com.

Can I make changes to a Complimentary Invitations once it's linked to a flight?
You can change a Complimentary Invitation from one eligible flight to another at any time except within 24 hours of the scheduled flight departure. You can link the Complimentary Invitation to another eligible flight by logging in to the Complimentary Lounge Invitation section of qantas.com at least 24 hours before departure.

What happens if I make changes to the flight after I've linked the Complimentary Invitation?
If you make flight changes at least 24 hours before scheduled departure of that flight, you'll need to link the Complimentary Invitation to the new eligible Qantas flight at least five hours before departure of the new flight.

If you make flight changes or cancel the booking within 24 hours of departure, the Complimentary Invitation is forfeited.

You can link the Complimentary Invitation to an eligible flight by logging in to the Complimentary Lounge Invitation section of qantas.com.

What happens to the Complimentary Invitation if Qantas makes changes to the linked flight?
If Qantas changes the flight, the Complimentary Invitation will be automatically linked to the new flight.

If Qantas cancels the flight up to 24 hours before the scheduled departure, the Complimentary Invitation will be automatically unlinked from the flight and reinstated to unused status.

If Qantas cancels the flight within 24 hours of, you can request the Complimentary Invitations to be reinstated by contacting our Qantas VIP Service Team. You can link and change invitation to an eligible flight by logging in to the Complimentary Lounge Invitation section of qantas.com.

Are there other conditions of the Complimentary Invitations?
Yes, smart, casual dress standards apply as a minimum at all times and entry may be refused if these standards aren't met. Bare feet or clothing with offensive images or slogans are not acceptable and in. In addition, individual lounges may have Club Rules regarding specific items of clothing which aren't acceptable and individual lounge managers will have discretion to administer these standards. A reinstatement of the lounge invitation isn't permitted in this situation. Qantas Club and International lounge staff have the discretion to refuse entry to any Eligible Customer if, in their reasonable opinion, the Eligible Customer has not or will not comply with these Terms and Conditions or the Club Rules, or the refusal is necessary or convenient for the orderly operation of the lounge or other facilities or the safety or comfort of other members, their guests and staff. A refund is not permitted in this situation.

Eligible Customers under the legal drinking age must be accompanied by an Eligible Customer of, or over, the legal drinking age in any Eligible Lounge. Eligible Customers can access a domestic Qantas Club, Qantas International Business or Qantas First Lounge when travelling onward that day on a Qantas (QF) operated flight with a 'QF' flight number. Legal drinking age may vary in different jurisdictions and countries. Complimentary Invitations are sent at Qantas' absolute and sole discretion. Offers are subject to availability and Qantas may withdraw an offer at any time.