Climate Positive Delivery

Terms and Conditions

1. Your payment for your Climate Positive Delivery will include a Goods and Services Tax (GST) component which will not be allocated towards carbon offset projects.

2. You can purchase with cash or with Qantas Points. The points required will vary. There is no GST component if you use Qantas Points.

3. Qantas will not provide a refund or exchange for change of mind on the Climate Positive Delivery product. 

4. Qantas will provide you with a tax invoice by email when you purchase a Climate Positive Delivery.  We will not provide duplicate tax invoices. The transaction will also be recorded in your monthly Qantas Frequent Flyer statement as a climate positive delivery.

5. All Rewards Store deliveries have been offset by Qantas (Rewards Store Delivery Offset), i.e. Reward Store deliveries are Carbon Neutral. The calculation method used for the Rewards Store Delivery Offset provides an estimate of the emissions associated with your delivery only and should not be relied upon as an accurate record of the actual emissions. We accept no liability if the calculation of greenhouse gas emissions relating to the Rewards Store Delivery Offset offset of your Rewards Store delivery your Climate Positive Delivery product is incorrect or inaccurately reflects actual greenhouse gas emissions attributable to the emissions associated with your delivery. See methodology below. 

6. Purchasing this Climate Positive Delivery product will result in a climate positive delivery, meaning your action will remove more emissions from the atmosphere than are created by the process of delivering your package. 

7. The points or payment received from you when you purchase the Climate Positive Delivery product will be used by Qantas to acquire 'Eligible Offset Units' as defined under the Australian Government's Climate Active Carbon Neutral Certification Product and Service. Eligible Offset Units acquired will be held and retired by Qantas, and are not transferable to you. We may at our absolute discretion acquire 'Eligible Offset Units' from certified greenhouse gas abatement suppliers of our choice. You are not able to direct us to allocate the funds to any particular greenhouse gas abatement projects or suppliers.

8. Your purchase of the carbon offset through the Climate Positive Delivery product will be formally retired on behalf of Qantas. However, this will not contribute towards Qantas’ carbon emissions targets or compliance obligations.

9. While Qantas has taken reasonable care to ensure that the information provided by us on the Qantas Website relating to carbon offsetting is correct, all information may be subject to change at any time without notice. Qantas is not liable to you or anyone else if errors occur in the information on this Website or if that information is not up-to-date.

10. Qantas reserves the right to suspend or terminate this carbon offsetting arrangement in its absolute discretion at any time, without giving notice to you. This arrangement will be subject to any applicable legislative or other regulatory controls imposed by State and Federal Governments, whether existing now or at any time in the future.

11. These Terms and Conditions are effective as at the date of publication (9 March 2022) and may be amended by Qantas from time to time without giving notice to you.

12. You should also read the general terms and conditions that apply to the use of this Website.

Earning Qantas Points

1. You must be a Qantas Frequent Flyer member to earn and redeem Qantas Points. A joining fee and conditions apply. 

2. Members will earn 10 Qantas Points per A$1 value spent on a Climate Positive Delivery product purchased at the Rewards StoreOpens external site in a new window. The points awarded are based on the dollar amount quoted at the time of purchasing at the Rewards StoreOpens external site.

3. The points awarded are rounded up to the nearest point. 

4. To earn Qantas Points, enter your Qantas Frequent Flyer membership number when making your purchase. 

5. Qantas Points can only be earned on the cash component of Points Plus Pay for Climate Positive Delivery. Qantas Points will not be earned on any taxes or Qantas Points redeemed. Qantas Points will be credited to the member’s account up to 30 days from the date Climate Positive Delivery product is purchased. The number of Points earned (if any) will be at the rate advertised on the Website at the time of purchase. 

6. This offer may be withdrawn or extended anytime by Qantas. 

Using Qantas Points

You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.

1. The redemption of Qantas Points to Climate Positive Delivery is subject to the Qantas Frequent Flyer Terms and Conditions, Rewards Store Terms of UseOpens external site in a new window and any other terms and conditions disclosed at the time of redemption.

2. To use Qantas Points for your Climate Positive Delivery in Australia, Qantas Frequent Flyer members must provide their membership number when purchasing at the Rewards StoreOpens external site in a new window.

Rewards Store Carbon Neutral Deliveries

All Qantas Rewards Store and Wine deliveries have been carbon offset and made carbon neutral. 

1. Australian National Greenhouse Accounts Factors, August 2021

Carbon Neutral Delivery

All Qantas Rewards Store and Wine deliveries have been carbon offset and made carbon neutral. The BlueHalo freight methodology utilised by Qantas Loyalty has the following features. A postcode-to-postcode algorithm which provides a road distance for delivery trucks (assumed to be 50% loaded) with intermodal handoffs for air freight where applicable. Globally applied freight offset factors are then applied to distances travelled to arrive at a CO2e value.