Eligible Bookings are Journey Beyond Rail Expeditions and Journey Beyond Rail Expedition Holiday Packages and exclude bookings made with a promotional or discount code; bookings of Groups and Charters (a Group is 10 guests or more travelling together on one booking. A Charter is when a dedicated train departure is booked by one group or organisation); and bookings made via a distribution partner who is already a participant in the Qantas Frequent Flyer program, including but not limited to Globus, Cosmos, Trip A Deal and Qantas Holidays.

Yes the Qantas Points earned on your booking can be equally divided between the individuals’ Qantas Frequent Flyer accounts. Each passenger's Qantas Frequent Flyer number needs to be entered in the guest check-out form or added into the booking prior to departure. If you do not add all Qantas Frequent Flyer numbers before booking departure, only the entered Qantas Frequent Flyer numbers will receive the points. 

No, only bookings made via Journey Beyond on or after 9 December 2020 will be eligible to earn Qantas Points.

Visit Journey BeyondOpens external site in a new window, purchase an eligible rail journey or package and provide your Qantas Frequent Flyer membership number when entering guest details in the form. Alternatively please call the Journey Beyond Travel Centre on 1800 019 642.

If you change your Eligible Booking to a different departure date or destination you will still earn Qantas Points based on the dollar value for that booking.

Qantas Points will not be earned on cancelled bookings.

Qantas Points will be credited to a members account within 8 weeks of the completion of your journey. 

If you have a query please complete the Qantas Frequent Flyer contact formOpens external site. Alternatively, call the Qantas Frequent Flyer Service Centre on 13 11 31 between 7am and 7pm (AEST) Monday to Saturday and have your Qantas Frequent Flyer number and PIN to hand.

Yes, members can use Qantas Points on Classic Rail Rewards on The Ghan, Indian Pacific and Great Southern from 9 December 2020. Simply visit Journey BeyondOpens external site, and switch the Classic Rail Reward toggle to view reward availability.

Visit Journey BeyondOpens external site, and switch the Classic Rail Reward toggle to view reward availability.

Your Qantas Points will be deducted from your Qantas Frequent Flyer account as soon as you select ‘Apply’ to complete your booking.

No, Qantas Points will not be earned on Classic Rail Rewards.

Classic Rail Rewards are fully refundable if you change your mind within 14 days of booking. There will be a cancellation fee of $200 or 25,000 Qantas Points per person if a booking is cancelled more than 14 days after booking and more than 45 days prior to departure. At the time of cancellation, you can choose how you wish to settle the cancellation fee. 100% cancellation fee applies for any booking cancelled less than 45 days prior to the departure and you will not receive a refund in Qantas Points.

Members are free to change the date of their booking to another time (subject to Classic Reward availability) up to 14 days prior to travel without a change fee. A change fee applies for any booking changed less than 14 days prior to the departure date.

You should contact the Journey Beyond Customer Service Centre on 1800 019 642 (between 9am and 5pm ACDT Monday - Friday). You will need to provide the following information to the Journey Beyond Rail Expeditions Customer Service Centre:

• Qantas Frequent Flyer membership number
• Date of purchase
• Transaction amount

Points Plus Pay allows you to make a booking using a mix of Qantas Points and money. The more points you use, the less money you pay. The minimum number of Qantas Points required to use Points Plus Pay is stated on the product details page and at checkout and is subject to change.

Once you have logged into your Qantas Frequent Flyer account, a slider will appear on the page. Simply slide the tool to choose a mix of Qantas Points and money that suits you. Checkout by using your payment details for the chosen cash amount. Don’t forget that you will also earn Qantas Points on the cash component of your booking when you use Points Plus Pay.

Once you have included your Qantas Frequent Flyer number and have accepted the Journey Beyond Rail Expedition terms and conditions, you will be able to see an option to use Qantas Points. Click on ‘Use Qantas Points’ and you will be prompted to log in to your Qantas Frequent Flyer account to be able to use the Points Plus Pay calculator. Once you click ‘APPLY’, the Qantas Points will be deducted from your Qantas Frequent Flyer account. 

A minimum 4,000 Qantas Points is required to use Points Plus Pay.

No - You cannot use Points Plus Pay when booking a Classic Rail Reward journey. You can use Points Plus Pay on eligible bookings.

Yes, you can earn Qantas Points on the cash component of your eligible booking only.

Journey Beyond Rail Expeditions accept VISA, Mastercard and American Express for payment of all orders. Cheques or cash payments aren’t accepted.

A Tax Invoice will be supplied by Journey Beyond Rail Expeditions whenever Points Plus Pay is used to complete an order.

If a refund payment is applicable for the cancellation of a Journey Beyond Rail Expedition booking, as per the booking and travel conditions, then Qantas Points will be refunded within 14 days of the cancellation.

You must be a Qantas Frequent Flyer member to earn and redeem Qantas Points. A joining fee may apply. Membership, and earning and redeeming of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions.

The earning and using of Qantas Points is subject to Journey Beyond’s terms and conditions. View the full terms and conditions.

Members need to provide Journey Beyond with their Qantas Frequent Flyer number at the time of the booking.

Earning Points: Qantas Frequent Flyer ('QFF') members can earn 1 Qantas Point per A$1 spent on Eligible Bookings. Eligible Bookings are Journey Beyond Rail Expeditions and Journey Beyond Rail Expedition Holiday Packages. To earn Qantas Points, a QFF member must make an Eligible Booking via journeybeyondrail.com.au and add their QFF details to the booking prior to the departure date. If you add additional QFF members to the booking and include their QFF numbers, the total points amount will be split equally. For example, if the entire booking will earn 10,000 Qantas Points and you add two QFF members details, each member will earn 5,000 Qantas Points. Eligible bookings exclude bookings made via Qantas Hotels; TripADeal;  airfares packaged with a Journey Beyond Rail Expedition Holiday Package; bookings made with a promotional or discount code including staff, companion or Friends and Family discounts, travel industry discounts, trade and press familiarisations or prize winners; bookings of Groups and Charters (a Group is 10 guests or more travelling together on one booking. A Charter is when a dedicated train departure is booked by one group or organisation); or via a distribution partner who is already a participant in the Qantas Frequent Flyer program, including but not limited to Globus and Cosmos. Points will be credited to the relevant Frequent Flyer account within eight weeks of the completion of the journey. Qantas Points will be awarded to you based on the final amount of the travelled booking, where a refund is applied after your return, the Qantas Points will be determined by the final amount paid less the refund. Qantas Points will not be earned on cancelled bookings.

Journey Beyond Terms and Conditions apply. Journey Beyond reserves the right to change these Terms and Conditions at any time.

Using points: Qantas Frequent Flyer members are able to redeem Qantas Points for Classic Rail Rewards on Eligible Rail Expeditions. Eligible Rail Expeditions are Gold Twin or Gold Single Cabins on Rail Expeditions excluding The Overland. Classic Rail Rewards can be redeemed using Qantas Points only.  (1) Qantas Points will be deducted in full at the time of booking. (2) Qantas Points will not be earned on Classic Rail Rewards. (3) Classic Rail Rewards can be booked online at Journey BeyondOpens external site or by calling 1800 019642, the latter will be subject to a Reward Assistance fee of A$35 inclusive of GST. (4) Classic Rail Rewards are subject to the fare rules of the Journey Beyond Rail Expeditions Everyday FareOpens external site in addition to the following:

• Classic Rail Rewards are fully refundable if you change your mind within 14 days of the completion of your booking. However, if you book within 45 days of the departure date and cancel the booking, you will not be eligible for a refund.
• There will be a cancellation fee of A$200 or 25,000 Qantas Points per person if a booking is cancelled more than 14 days after booking and more than 45 days prior to departure. At the time of cancellation, you can choose how you wish to settle the cancellation fee.  
• When the fee of A$200 per person is selected, this must be paid directly to Journey Beyond, prior to the full Qantas Points amount being credited to the QFF member’s account.  It may take up to 30 days for the Qantas Points to be credited to the Qantas Frequent Flyer account. 
• There will be a 100% cancellation fee for any booking that is cancelled less than 45 days prior to departure (you will not receive a refund in points).
• Changes to the travel date for Classic Rail Rewards bookings may be made by calling 1800 019642 up to 14 days prior to departure.  Changes are subject to the availability of the Classic Rail Rewards fare on the new travel date.  An amendment fee of A$35 per booking (including GST) will be applicable. 

Journey Beyond Terms and ConditionsOpens external site apply. Journey Beyond reserves the right to change these Terms and Conditions at any time.

Qantas Frequent Flyer members can redeem Qantas Points when booking online at https://www.journeybeyond.com/book-now/Opens external site, using Points Plus Pay. Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 4,000 points and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, MasterCard or American Express.)  Qantas Points will not be earned on the portion of the booking paid in points and will only be earned on the portion paid in cash with an Accepted Payment method.

Qantas Points will be credited to your account within eight weeks after the completion of your journey. Using Qantas Points on Classic Rail Rewards will be deducted from your account immediately after booking.

If Members do not have sufficient Qantas Points to redeem a particular Reward, they may purchase additional Qantas Points towards that Reward at the rates specified by Qantas Loyalty, subject to the following:

(a) the purchased Qantas Points may only be credited to that Member's account;

(b) the Qantas Points may be purchased only to redeem a specific Reward;

(c) each purchase must be for a minimum of 1,000 Qantas Points and a maximum of 150,000 Qantas Points, and in such blocks of Qantas Points as Qantas Loyalty may specify;

(d) each Member may purchase additional Qantas Points four times in a 12-month period;

(e) once Points have been purchased, they cannot be refunded; and

(f) Members cannot purchase Top-up Points online within 30 days of joining the Qantas Frequent Flyer program.

The purchase of additional Qantas Points does not guarantee the availability of the Reward. All purchases of Qantas Points which are completed by telephone will incur a Reward Assistance Fee (see Fee Schedule), unless otherwise specified by Qantas. Qantas Points do not have a monetary value and cannot be converted to money. They cannot be sold, transferred or exchanged other than in accordance with these Terms and Conditions. The prices for additional Qantas Points do not represent a monetary value for Qantas Points