What is an eligible booking?
Eligible bookings include Globus, Cosmos and Avalon Waterway packages purchased using Australian Dollars, sold either through Globus, Cosmos or Avalon Waterways directly or via one of their booking agents. Members will not earn points if a booking is cancelled prior to the date of departure, the holiday is booked with staff, companion or Friends and Family discounts, travel industry member discounts, press and partnership trips or participant holidays provided as a prize to prize winners. If a member adds multiple Qantas Frequent Flyer members to the booking, the total amount of points earned will be split equally between passengers under the same Reference number found on your invoice. Points are calculated on the tour/cruise price excluding any promotional discounts, port charges, taxes, solo traveller supplements and gratuities.
If there are multiple passengers in the one booking, can the Qantas Points earned be divided equally?
Yes, the Qantas Points earned on your booking can be equally divided between the individuals’ Qantas Frequent Flyer accounts if the Qantas Frequent Flyer members' details have been added at the time of booking prior to departure. As an example, if the entire booking will earn 10,000 Qantas Points and you add two Qantas Frequent Flyer members' details, each member will earn 5,000 Qantas Points.
I have an existing booking with Globus, Cosmos or Avalon Waterways without realising I could earn Qantas Points. Am I eligible for the Qantas Points?
No, only bookings made on or after 1 April 2022 will be eligible to earn Qantas Points. Members who have made a booking after 1 April 2022 are permitted to add their Qantas Frequent Flyer number to their booking prior to departure in order to be eligible to earn Qantas Points
How do I book a tour package with Globus, Cosmos or Avalon Waterways and earn Qantas Points?
Visit GlobusOpens external site in a new window, CosmosOpens external site in a new window or Avalon WaterwaysOpens external site in a new window to purchase an eligible package and provide your Qantas Frequent Flyer membership number the MyAccount portal found on the Globus, Cosmos or Avalon Waterways websites prior to departure. Alternatively, for bookings made via one of their booking agents, your Qantas Frequent Flyer details and full name must be provided prior to departure. If you're not already a Qantas Frequent Flyer member, you can join for free.
If I change my booking, will I still earn Qantas Points?
If you change your eligible booking to a different departure date or destination you'll still earn Qantas Points based on the dollar value for that booking.
If I cancel my booking, will I still earn Qantas Points?
Qantas Points will not be earned on cancelled bookings.
How soon will my Qantas Points appear in my Frequent Flyer account?
Qantas Points will be credited to a member's account within 60 days of departure date.
How many Qantas Points will I earn on my booking?
Members will earn 1 Qantas Point per A$1 spent on an eligible booking through Globus and Cosmos. Members will earn 2 Qantas Points per A$1 spent on an Eligible Booking through Avalon Waterways.
Who do I contact for assistance with my Qantas Points queries in relation to my booking?
If you have a query regarding your booking, contact GlobusOpens external site in a new window, CosmosOpens external site in a new window or Avalon WaterwaysOpens external site in a new window.
If you have a query after points have been credited, complete the Qantas Frequent Flyer contact form. Alternatively, call the Qantas Frequent Flyer Service Centre on 13 11 31 between 7am and 7pm (AEST) Monday to Saturday and have your Qantas Frequent Flyer number and PIN on hand.