Frequently Asked Questions

Westpac would like existing customers who are currently earning Qantas Points using their Westpac Altitude credit card to be rewarded for referring friends and family who may also wish to enjoy the benefits of a Qantas Points earning Westpac Altitude credit card.

• You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. Membership and points are subject to the Qantas Frequent Flyer Terms and Conditions. 
  

• You must be the named recipient of the email and hold a Qantas Points earning Westpac Altitude Black/Platinum Credit Card to be eligible for the 'Refer a Friend' offer. The offer cannot be shared, or redeemed by anyone else.

• Qantas discourages spamming. You should only send referral messages to close friends and family who genuinely want to receive them.

Customers who are eligible have been targeted via email to advise them of this campaign.

• If you refer a friend who already has a Qantas Points earning Westpac Altitude credit card or has held one in the last 12 months they will not be eligible for this offer.

• You must send your unique referral link to your friend or family member (“Friend”) and this person must apply using your link, be approved and make an eligible purchase on their new card within the required timeframe. Your friend will have up until 17 December 2020 to activate this offer after which your unique referral link will expire. Once your friend has registered for the referral program, they will have until 21 January 2021 to make an eligible purchase on their new card for both of you to qualify for the referrer and referee bonus points. Bonus points can take up to 6 to 8 weeks after the referee receives their Qantas Points from their first eligible purchase to be awarded. 

• The referee must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. Membership and points are subject to the Qantas Frequent Flyer Terms and Conditions. The referee will be able to join the Qantas Frequent Flyer program with a waived fee if they are not currently a Qantas Frequent Flyer member. They will need to follow the instructions on the referral link to register for a new QFF membership for free. 

• Your friend must apply using the referral link you sent them in order for you to receive bonus Qantas Points. If your friend applies using a separate link or applies independently (i.e. if they visit westpac.com.au directly), you will not receive bonus points.

You will only receive points if the Friend’s Card application is approved in accordance with Westpac’s usual Card application processes and assessments. The approval timeframe is based on the standard approval period from Westpac. The Friend must also make an eligible purchase on their new card by the required date.

If the Friend applies for the card, is approved and makes an eligible purchase by the required date, the bonus points will be credited to your Qantas Frequent Flyer account within 6 to 8 weeks after the Friend’s Qantas Points earned from their first eligible purchase is credited to their Qantas Frequent Flyer account. We will not otherwise provide you with information about the status of any referrals. 

Eligible purchases do not include interest, fees and charges, cash or ATM cash advances, cash equivalent transactions, gambling transactions, payments to the Australian Tax Office, government charges, BPAY or similar transactions (such as Post Billpay), refunds and balance transfers debited from the card account.

There is no limit to how many friends you can refer but you will only receive referral bonus points for the first 10 successful referrals. If you send emails to people without permission they may consider that you are spamming them. Please only only send referrals to friends and family who you think would be interested.

For privacy and confidentiality reasons, Westpac or Qantas will not be able to tell you whether specific card applications were approved or declined or which referred friend any bonus points relates to.

Your friend will have up until  17 December 2020 to register their Qantas Frequent Flyer membership number for the referral program. Once they have registered, they will have until 21 January 2021 to make an eligible purchase on their new card for both of you to qualify for the referrer and referee bonus points.

If you refer your friends too late your friend may not have enough time to register for the referral program and apply for a new card and meet the first eligible spend deadline.

Ask Their Permission First: You must ask the person for their permission to send them an email about the referral offer. If you send emails to people without permission they may consider that you are spamming them.